Find Shopping Hotels in Palm Groves

"Very very good overall Excellent quality food and staff . Rooms are a bit dated but still good value. The only real negative is the hotel excursion desk that arrange for private taxis and private excursions . Bit of a rip off and poor quality taxis provided. I would urge the hotel owner /general manager to replace this third party company - it is not a good look for Iberostar- otherwise it was a fantastic stay . "

"The food at this property wasn't good at all, very limited options, the staff wasn't very friendly at all, I had to make a complaint at the front dest, there's a short girl working at the reception desk, who is very rude, I think she doesn't like her job at all, very negative personality. I definitely won't stay there again, also it's away from the city."

"Beautiful area and property - outside of the downtown but easily accessible and has everything you need. "

"Nackdelen var den bedrövliga frukosten. Det löstes dock enkelt genom att köpa det vi behövde på Carrefour och äta på terrassen i vår fina villa. Allt annat var toppen. Rent och fräscht. Personalen är oerhört trevlig och hjälpsam. Poolområdet är fräscht och ca 1/4 av poolen är dessutom uppvärmd, vilket gör att man kan få omväxling i temp när man badar. "

"Staff were exceptional - warm, sincere, and very hard working. Nothing was ever to much trouble. Food is by and large very good - cooked fresh to order so can take a tiny bit longer than you might normally expect in a 5 star hotel. But, well worth especially the fish courses. "

"i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo"

"Great"

"Excellent. Very good food, amazing staff. Perfectly clean. Great facility’s, classes include yoga, Pilates and aqua dance etc. Warm indoor pool. A spa with lots of treatments."