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This hotel and its staff really maximized its resources and its customer service, creating a pleasant surprise for a stay. Having been to hotels that “looked better in pictures” in the region, the other hotels disappointed and paled in comparison to this hotel’s thoughtfulness and thoroughness. A very high-value return on our spend and with very decent breakfast included for free!
The hotel is well worthy the cheap deal you get. I would stay there again considering that the breakfast is free as well and very fresh and delicious. The cleaning level is impressive!
Great location, clean and quit property, room is small but functional, staff is friendly, included breakfast is good but was different than American typical breakfast (chicken, fish, Miso soup, meatballs, rice, sausages,…).
Emil
Stayed 4 nights in Mar 2024
Response from 東横INN大阪梅田東 くちこみ担当 on 2024/4/10
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.
4/10 Poor
Nirali
2024/3/30
Disliked: Property conditions & facilities
Beds are hard and they charge you extra fo towels.
Nirali
Stayed 2 nights in Mar 2024
Response from 東横INN大阪梅田東 くちこみ担当 on 2024/4/10
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
Breakfast choice of food, the closeness to public transport and the very helpful staff
FROILAND
Stayed 2 nights in Feb 2024
Response from 東横INN大阪梅田東 くちこみ担当 on 2024/3/9
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.
Great and super helpful staff, location was perfect and near a trains station and the free breakfast was a nice touch.
Room was larger than some of the others that I have had since I have been here.
Kahira
Stayed 2 nights in Nov 2023
Response from 東横INN大阪梅田東 くちこみ担当 on 2023/11/14
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
The hotel is about 10 mins walk to train station. The breakfast is included which give us a good start of the day. The reason why I drop a star from staff and service is relating to the parking staff. Initially they want us to park into the elevator parking. I told the parking staff that i will need to access the car during my stay. The staff become impatient with me maybe because she were able to communicate in English nor I can in Japanese. Eventually, the hotel staff managed to talk to her and get us a self park. But she wouldn't let us unload our luggage in the parking lot until we parked out car in the designated area. We felt being too rude. Other than that staff, the rest of the hotel staff are very ice and professional even the cleaning staff in the breakfast area.
Ming Nin
Response from 東横INN大阪梅田東 くちこみ担当 on 2023/10/30
Thank you very much for staying at our hotel the other day.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
Room was neat & clean. Staff was very nice & kind. I highly recommend it.
Kumar
Stayed 1 night in Oct 2023
Response from 東横INN大阪梅田東 くちこみ担当 on 2023/10/16
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.
Nice staff, easy walk to the subway station. If you got the JR pass, don't sweat it. The subway is literally 1 stop for 170 yen. You can get anywhere from here. I used it as my base for Osaka, Kyoto and Nara and Kobe
Michael
Stayed 2 nights in Apr 2023
Response from Receptionist on 2023/5/8
Thank you very much for your stay.We look forward to seeing you again.
4/10 Poor
Verified traveler
2020/1/3
Liked: Cleanliness
Disliked: Staff & service, room comfort
I don't think any reasonably well informed person can conscionably give this hotel any business.
Check in at 15:00 no exceptions unless you join the club then you get an extra hour.
Hotel was not convenient for me and I was not comfortable in the Hotel.
Room was spacious, staff were friendly and helpful, breakfast was delicious, and location was convenient and close to subway station.
Joe
Stayed 3 nights in Jun 2018
6/10 Okay
Verified traveler
2018/3/24
Liked: Cleanliness, staff & service
Room was smells cigarette. I just hopethwy have nin smoking rooms. Also the toothbrushes , cutip, comb you havw toget it in the lobby . Place kinda old.
From osaka station, we took a cab to toyoko inn...the receptionist is so warm.after a brief stay in the room, we did some shopping in the nightmarket.only a short walk from the hotel...plenty of good restaurahts and cheap items n the area..the breakfast is so-so..meant for japanese guests.
Located a short 3-4 min walk from the Minami-morimachi subway station and 5-6 min from the Tenjinbashi-Suji shopping street with its many shops & restaurants. The hotel seems surprisingly new and well maintained, with clean spacious & well equipped rooms. The price was very affordable and included complimentary breakfast. The reception staff was also really nice and spoke English.