2/10 Terrible
Derek, Singapore
2018/6/8
Liked: Cleanliness
Disliked: Staff & service
Super bad communication.
This is my 1st time visiting Japan & decision to stay in this facility really makes my visit very stressful.
Their communication is very confusing. They sent me a PDF with their facility name & a number below the facility name without indicating what's that number for. In the same PDF, they show me a picture of the door with the unit number 503. I checked with them if the unit is 503 & which floor is that unit, their only reply is 5th floor. When we reached the facility, to our surprise we can't find 503. After checking with their staff (that’s about 20min waiting) our unit number is actually 201 claiming that we didn’t read the PDF, where that random number in the PDF is the unit number OMG. We are not alone, on our 2nd day of stay a Taiwanese family came trying to open our neighbor's door only to find out that's the wrong unit.
After opening the key box, we can’t find the key & the only help from their staff again is please trying again. Try what? There is no key!!! There is no staff there to help us, no one is answering their hotline only communication is through Expedia’s chat which is slow. Ended up we found the key in the letterbox.
Earlier communication with their staff told us that we can deposit our luggage in their facility. After we have deposited our luggage and informed them that we have already place our luggage in the room, then they warn us that we might loose our belongs, OMG!
Derek
Stayed 4 nights in Jun 2018