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Subject: Formal Complaint Regarding Discriminatory and Unprofessional Treatment – Request for Compensation
To:
Hotel Management – La Quinta Inn & Suites by Wyndham Orlando North
Expedia Customer Service
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Dear Management Team,
This message is written in both English and Spanish for the purpose of clear communication to all relevant parties.
On July 20, 2025, I, Christopher Quiñones Rivera, with full U.S. documentation as a Puerto Rican citizen, experienced a deeply unpleasant and discriminatory encounter at your establishment during the check-in process.
Despite witnessing cordial and professional treatment extended to other guests—particularly U.S. mainland residents—we were met with disrespect, mockery, and a lack of empathy by the front desk night staff. This occurred upon reporting that the air conditioning in our assigned room was not functioning.
We were offered a second room; however, the same issue persisted, and the staff simply stated, "that could be fixed the next day"—dismissing our request for proper accommodation. Most alarmingly, staff members, including the supervisor "Camila" and a male employee, proceeded to mock us with derogatory a