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New hotel, clean, no carpet!

This property was safe and clean which is our number one expectation. The staff was welcoming and helpful. The breakfast and evening snacks were always well stocked and of good quality. The hotel is in a convenient location for transport to universal, restaurants, and grocery stores.

very nice salted pool

It was stunning and pristine. Very well managed, maintained and extremely clean. Awesome amenities and restaurants. Staff was friendly and helpful. My wife and I loved it and we’re so glad we chose to stay here for our 25th anniversary.

Great stay. The staff was very accommodating and friendly, and the room was nice, clean and comfortable.

Great location near airport and services

Very close to universal, walkable locations, and many food options near by!

Although I picked the hotel for the convenient location, I will come back the next time I have the same need because of the kind and helpful staff and the nicely appointed room.

Very clean nice hotel the only thing no pool

We had a great stay at this hotel. The room was spotless, the staff was incredibly friendly, and it felt safe with 24/7 security patrolling the grounds. The air conditioning kept the room perfectly cool, and having a full kitchen was a huge plus. Highly recommend.

The beginning of a great stay started with Carmen at the front desk. We felt welcomed, informed and appreciated. I read reviews about the hot water, but we had no problem; the shower was great with adequate hot water. The rooms were clean and cleaned daily. The mattresses isn’t plush but I slept well. The shuttle to City Walk and Universal Studios theme parks and early entry into parks was a plus. The restaurant and Starbucks on property were convenient. The property is in a great location and...

Staff was incredibly friendly and helpful. The manager helped me with a scheduling conflict (of my own makong - not the hotel's).

Excelente overall this is one of the best Hotel at Universal

It’s clean, and the hotel has everything you need if you don’t want to go out; the staff is very friendly.

The cleanliness of the property, the rooms are cleaned daily. Whet I didn’t like was an extra charge of $175 after I have paid for my 7days stay and upon checking in I was told a service fee of $175 for the 7days I’m staying which I wasn’t informed about when I booked my stay.

Friendly and helpful staff, new amenities, spacious and clean room, convenient cafe offering good portions of food with very reasonable price, nice fitness center and pool. Definitely worth the money!

Our stay was only one night as we were heading down for a week long cruise. We ended up not getting to the resort until 3:00 am as we sat on the interstate behind a bad wreck for hours! I was worried we would not even be able to check in. I was so wrong to worry! The girl at the front desk was so sweet and even offered us an extra hour so we could sleep a little longer. The resort is beautiful! The space is great! Everything was clean! We really enjoyed our short amount of time here and we will...

Room was super clean, staff was super friendly, free shuttle, lobby clean, quick flawless check in and out, option to stay late, we didn't, but there was an option, free breakfast, big room, comfy bed, close to park, beautiful room everything was updated, clean kuerig, loved this place, will stay again, great price, totally impressed.

This was my first experience and enjoy the location and all the near by restaurants and activitoes and theme parks