「We experienced a medical issue and had to end our trip early. We attempted multiple times to cancel our reservation, but every call to the hotel was extremely difficult. The staff members we reached could barely communicate in English, and several times they simply hung up on us.
On one call, we were told “the manager is not here.” On another, we were told we had to “go online to cancel,” which was not possible for our situation. At no point were we able to speak with anyone who could actually...
「We experienced a medical issue and had to end our trip early. We attempted multiple times to cancel our reservation, but every call to the hotel was extremely difficult. The staff members we reached could barely communicate in English, and several times they simply hung up on us.
On one call, we were told “the manager is not here.” On another, we were told we had to “go online to cancel,” which was not possible for our situation. At no point were we able to speak with anyone who could actually...
Charles