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Reviews of Hampton Inn O'Fallon

2.5 out of 5
Hampton Inn O'Fallon
430 Regency Park, O'Fallon, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 479 out of 614 reviews" "
Rating 8 - Good. 97 out of 614 reviews" "
Rating 6 - Okay. 17 out of 614 reviews" "
Rating 4 - Poor. 9 out of 614 reviews" "
Rating 2 - Terrible. 12 out of 614 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Carl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024

8/10 Good

Kara, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Garen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and cozy as f*ck. I got great winks.
Stayed 1 night in Mar 2024

8/10 Good

Thuy

Stayed 1 night in Mar 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

LaToya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was an issue for us. The smell of sour mop was bad the first day. When people don’t use clean water at the time of moping floors it smells rancid, but it went away as the days went along. The sink only ran cold water, which is uncomfortable at winter time. The shower was also inconsistent in the way it regulated heat and cold, but at least it was nice and hot if you cranked it all the way. The toilet rocked as if it was high centered, and it felt weird when you used it. The free breakfast was reduced to only coffee for me since most of the food was cheap, and it felt that way. Good coffee though. Other than that, the people were ultra nice, helpful, and they made it possible to feel good in there. The area is nice and safe as well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Jeffrey W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities
Overall a good stay and for the most part very quiet
Stayed 3 nights in Jan 2024

10/10 Excellent

Cassandra

Stayed 1 night in Jan 2024

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pradip

Stayed 1 night in Jan 2024

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and fuzzies
I stayed one night. Easy check in and out. Room was so clean and felt fresh and comfy. No noise and nice and dark in the room. Recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Jukka

Stayed 1 night in Nov 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same great Hampton quality!
Very comfortable, nice facility, welcoming and helpful staff, and good breakfast (not easy for our two, very different special diets). We'll definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay with Kids and Pets
We had a wonderful stay. We were in town for a local dog show and had two dogs with us. We were welcomed and they took extra effort to help manage their four legged guests. A placard for the door letting staff know there was a pet inside, waste stations and an available walking trail around the pond. The room was clean and spacious (we brought two large kennels with and still had plenty of space). The breakfast was good and kept well stocked and clean. The pool area was nice and my kids had fun. I wish there had been a hot tub but oh well. There were lots of food options close by and stores if you forgot anything. Overall it was a wonderful stay. My only complaint is that I booked with Hotels.com and they had the pet fee identified as $50 and when I arrived I was told the pet fee was $75. The hotel would not offer to match the stated price on the website and just said that Hotels was wrong and should get it fixed. I felt like they kind of pushed blame elsewhere instead of taking the customer service approach.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Amenities
The beds were super comfortable and room was large.
Stayed 2 nights in Dec 2023

2/10 Terrible

Era

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was nice my husband and l Didn't get any sleep children running all-night over our heads
Stayed 1 night in Dec 2023

8/10 Good

Jose

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No hot water. I'm sure this isn't the normal but checked in at 430pm and still no hot water when checking out the next morning. Vending and ice on my floor was out of service.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
This is a very new and modern hotel. Everything was very clean and pleasant. One weird thing happened. When we walked into our room it was 99 degrees. The heat was blasting and everything in the room was hot to touch. It was stifling. The staff was not sure how it happened to be set so high. They sent maintenance up promptly to make sure the A/C would go on and cool the room off. We had to leave for a function anyway. When we came back all was fine, the room was a pleasant 72 degrees. I didn't think the heat could even go that high.
Stayed 1 night in Nov 2023

6/10 Okay

connie

Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
...property ok but could use an upgrade. Not a particularly attractive property.
Stayed 1 night in Oct 2023

2/10 Terrible

Roosevelt

Stayed 1 night in Oct 2023

10/10 Excellent

Deanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m a Hampton Inn girl. Never been disappointed with my stays. Can always count on great service, clean rooms & cozy & comfy beds!
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

WILLIAM

Stayed 1 night in Sep 2023

10/10 Excellent

Sarbari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Clara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Previous reviews gave false information
I am not sure why this property has a 9.4 rating. The first room I was given was filthy. The bathroom was not clean, the bed sheets were not clean nor was the bed made up. Hair was in the beds and tub and all over the other surfaces in the room and also stains on the walls and carpet. The second room was slightly decent but I was tired after a 12hr drive and decided to just deal with it. I had to get cleaning supplies to clean the bathroom and I also had to change the sheets myself. The skirts on the bed were filthy as well in both rooms. This hotel is highly OVERRATED AND OVERPRICED! The front desk rep (African American guy) was pretty nice and moved me immediately after the first room and called about the second room and I informed him that it wasn’t the best but I was exhausted and didn’t feel like moving again. The hotel needs a good deep cleaning especially the walls and carpet. The housekeepers need to be trained on how to clean the rooms and to pay attention to detail. Also, they need to do something about the insulation! I should not be able to hear EVERYONE around me. I heard conversations and desires that I should not have heard.
Stayed 1 night in Aug 2023

10/10 Excellent

Sharetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Saundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay
Great staff, very clean and smelled wonderful, beds are very comfortable. Overall a great stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Karl

Stayed 1 night in Aug 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice rooms. Pet friendly. Would stay here again
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in a great location. We stayed overnight after a Cardinals baseball game. It is very clean and has a great hot breakfast. Nice pool. Staff are very Dr and helpful. Definitely recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great! So personable and informative.
Stayed 1 night in Jul 2023