Find Shopping Hotels in Northwest Houston, TX

"Room service did not replace the towels or make up the beds "

"Staff was great, but both TVs in my room didn’t work half the time. And then I tried to play my PlayStation, and it wouldn’t work either. Almost like there’s a piece of equipment that was keeping it from working. Hint** that piece of equipment is a box behind the TVs. Very frustrating getting home after working for 10-13 hours a day and coming home to nothing to do because the tv wouldn’t turn on or work properly or at all… and also the fact that it almost broke my PlayStation 5. Insane that as soon as I got home and plugged it in, it worked no problem. And the error code it was giving me basically told me what was happening. Do better, get rid of those tv boxes. "

"The refrigerator wasn’t cold enough"

"Bad smell in the hallways and hair was in the shower and they internet was down "

"Well the stay was ok but they wasn’t really ready to fully open there properly no restaurant with an open at all and keep going DoorDash food. The pool wasn’t fully open the pool wasn’t clean in would not recommend nobody stay there until they fully open everything in their hotel but besides that everything was OK had to keep on DoorDash and breakfast and dinner. They didn’t have a lot of water for the guests but I wouldn’t recommend staying there ever again"

"Checked in and walked in the room full of roaches went to front desk employee was very rude ask for refund didn't stay still haven't received my refund worse place"

"Very nice hotel would reccomend "

"Everything was great except that they dont have mini-fridges in the rooms. "

"Booked our stay here because they advertised a pool. Just to get there and be told the pool was closed “for cleaning to get it ready for the season”. To me this didn’t mas sense because it’s Texas… but anyways. The rooms smelled like mildew, they had a very strong smell of it. The blankets were like covering yourself up with a rain coat due to the plastic texture. The towels (even the blanket) had stains on them and I found hairs stuck to the rags even though they were brought in “clean”. The shower curtain had mildew at the bottom of it. There was a dog barking majority of the night across the hall from us. Overall very disappointed for the amount of money that was spent to stay here."