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"The receptionists and employees were incredibly nice and welcoming during our stay. They prioritzed every guests comfort to a whole new level. Hotel was perfect walking distance to Hoan Kiem + other night market shops. "

"I had a wonderful 3-night stay at InterContinental Hanoi Westlake. The hotel is beautifully located over the lake, offering peaceful views and a relaxing atmosphere away from the busy city. The rooms were spacious, clean, and very comfortable. Staff were consistently friendly, attentive, and professional, making the stay feel effortless from check-in to check-out. Breakfast was excellent with a wide variety of options. I would absolutely stay here again and highly recommend it to anyone visiting Hanoi."

"Excellent customer service! "

"Everything was beautiful and the staff was amazing. "

"Clean, terrific staff, great location. "

"Absolutely loved staying here, the staff are so welcoming and friendly especially Aiden who went above and beyond to help me during my stay. The hotel is very well situated and super clean. Would definitely book this place again. "

"Friendly team, comfortable beds, spacious (but not huge) rooms. Great location and good value. Lower floors can be noisier (we stayed one night on 11th, one a few days later on 4th which was less good). Breakfast was good but not the best we've had in Vietnam."

"Really enjoyed my stay. Staff stayed in contact with us before arrival via WhatsApp. They took all our needs into consideration, including dietary needs. Especially Mia and the reception staff, very very caring. They would ask us if we needed help, offer us free cold lemonade after our travels back to the hotel. Felt like home away from home. Location was also amazing, was close to shopping and restaurants! "

"YES"