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Arenal Manoa & Hot Springs Resort
10/10 Excellent
"My Granddaughter become sick while there. We had booked a tour that you were supposed to cancel 24 hours before. The morning of, we called the hotel to let them know we could not do the tour. The woman at reception said she would contact the tour company and try to get our money refunded. She did get out money back. Then the asked how my daughter was and asked if she could send some chicken soup to our room for her. At no cost to us a huge bowl of soup with rice was delivered to our room. It was delicious. They were very thoughtful and caring by going out of their way to be sure all was good. The next day when we checked out they asked us how our granddaughter was. We felt like they really cared."