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"The hotel looks as if it was recently redone. The lobby is bright and welcoming and the staff is very nice. We were asked what floor we wanted and took the first floor, however, we were at the back of the hotel and actually semi-below ground and had to carry our bags up and down the stairs. We would have appreciated a heads-up. The room was clean with a large T.V., a microwave, fridge, hairdryer and ironing board/iron. Shampoo, conditioner and bodywash are provided in the shower. It did lack a luggage rack, which would have been useful. The complimentary breakfast is very nice with a good variety of food and beverages. There is a gym and also an indoor pool open from 8 to 8. We arrived late and would have liked the kids to be able to swim later. The only real complaint we have was the beds and pillows were uncomfortable. We had two queens and one was too soft and the other was too firm. The pillows were lumpy, which is why I always bring my own. "

"There is no sound isolation in the rooms we can hear almost every thing in the street "

"Pleasant staff!"

"Fabulous stay ! The staff is wonderful !!!"

"Ok"

"Front desk missing most of the time. "

"The staff were awesome! The room was anything but! There was food on the floor behind a trash can, the carpet felt like it had never been cleaned, the bathroom floor looked dirty with hair from upper and lower parts of the body. The shower floor was so dirty that we didn't even take a shower! This was one of the worst rooms we have ever stayed in! "

"Great service"

"Great location, only wish there was a mini fridge and a microwave. "