The property was ok… lobby is updated. The breakfast was great. Rooms are is a bit dated, our desk leg was peeling. Water temperature was VERY HARD to regulate. Pool is only open til 9 and on our last day it was closed for maintenance. Shuttle is convenient.
Upon check-in we were told we could get a connecting room with friends. They asked the morning of our arrival approx 8am. We arrived around 1130 hoping for early check in. Room wasn’t quite ready, we checked in (gave cc and ID,) went to friends room … waited about an hour, saw the connecting room door was open, so again asked about checking in. Walked back to the desk and was told it needed another 30 min for “refreshment” and we’d get a call when it was ready. We needed to leave for event. Was at the event approximately 4 hrs, no call. Got a text that our room was ready (at what would have been regular check in time), approximately 5:00. Arrive to the hotel. The room that was assigned was a different room on a completely different floor. The connecting room that was for us was now assigned another guest. The person at the desk apologized, but the process was poor.