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"Im glad i booked a room with outdoor hot tub. I loved japanese rooms that consist of spacious view side and tatami floor; my room had split toilet and shower stall as well, which is massive plus bc i dislike UnitBath system. Lounge access was great with local specialty beverages and snacks. The premise has so many retails and entertainment places. The buffet offered wide varieties that went beyond my expectations. Overall, one if the best establishments in Kinugawa. The outdoor bath on the highest floor was massive plus. "

"Super relaxing with Onsen, beautiful nature, polite and well-trained staff! Shuttles to and from the station was much appreciated, too. "

"I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English. I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner. Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert. There are clear English instructions on how to use the onsens and an app that shows you how crowded they are in real time. Wonderfully comfortable sleeping here. I’d love to stay 2 nights in the future, maybe check out Edo Wonderland. The hotel gift shop is a good place to buy nicer, regional souvenirs. Excellent customer service: 100 out of 10. Just watch a couple videos on how the limited express trains work & the Kinugawa hotel busses & you’ll be fine. "

"Superior Room: lovely big space, with western style beds and traditional tatami mat lounge area that can be sectioned off by sliding panels. Aircon a little bit iffy, but mostly worked with a bit of fiddling about, supplemented by opening windows a bit. Quiet, even with windows open – just the soothing sound of the river. Lovely bathroom with twin wash basins, and private shower and lovely hot onsen bath on a private balcony. Large key locked safe in room. Comfy beds with two pillows available for each. Elaborate Japanese style dinner and breakfast. Staff were very helpful with some English language skills. Great location close to temples and shrines, and also near a bus stop that goes to Kegon falls and nearby ropeway. Also is only a short distance from the Shinkyo Bridge and the northwest end of town. Coffee machine instructions only in Japanese, and Google Translate of them not entirely helpful – had to look up instructions in English on the interweb and YouTube. Only small criticism: no power outlets by beds to charge your phone."