For $750 a night I expect the bed to be comfortable enough to get through 2 nights.
Waiting for the elevator was a 30 minute wait EVERY Time. You will be entertained with elevator war stories from other guests though, a way of bonding since we all experienced the same. Good luck if you forgot something in your room, your children will have aged considerably by the time you return to the lobby, you may not recognize them anymore. And it's not because of volume, it's because they haven't programmed them properly. So when you pay extra to be on the 40th floor for a great view, you'll have to make 15 stops on the way up and down each time (no dedicated elevator for higher floors) and crammed in like sardines because no one wants to wait for the next one...and then 10 of those 15 stops will be for nothing because multiple elevators stop at those floors at the same time so there is no one to pick up, unless that guest chooses your slightly less crammed box to jump in rather than the other.
Roseanne the manager from the buffet should not be a position of power in the customer service department. FYI - sepite no times being posted in the hundreds of posters they have stating that brunch is busiest from 8:30-close (it closes at 9:30).
We wanted to use the pull out couch for my son and called the front to get an extra comforter. We were told that despite paying $750 for a room that sleeps 5, the 5th guest will have to use fleece blankets or else you must pay a $150 comforter charge.