I absolutely loved my stay here. I booked a king suite with a couch, which I found very spacious, and I really liked the room’s design. I am not personally a fan of the hotel’s location, but the staff more than makes up for it, especially Andrew.
I had the most amazing experience with him. Even though I booked in advance, the night I arrived was extremely busy, and because I checked in late, my room had been given away. I was really disappointed, but Andrew went above and beyond to help me. He offered multiple room options, showed me four different rooms, and personally escorted me to three of them.
I mentioned it was my birthday, and while most hotel staff do not pay much attention to that, he was genuinely kind, incredibly hospitable, and truly made my day. Even with how busy the night was, he took the time to make sure I found a room I loved, and the entire experience honestly warmed my heart. He is not only professional, he is kind, funny, and exceptional at what he does.
11/10 would recommend this hotel solely because of him. He even checked in on me after checking me in, which I appreciated. 100% recommend going out of your way to speak to him.