This property was nice but very busy! Great for walking to and from Madison Square Garden. It was walkable to Times Square, as well. Uber transfers were quick.
We did not receive the complimentary wine, as mentioned in the message from concierge before arrival, as part of our Expedia VIP. We also were unable to check in with early or check-out at 2:00, as part of our perks with Expedia, due to how busy this property was during our stay.
We also were charged for a room service order through the restaurant (third-party) that we never received, but the hotel stated they would work diligently to fix this error.
Staff was personable. Room was the perfect size, for our party, also clean and tidy. Overall — a good stay!