8/10 Good
Heidi
2024/4/19
Liked: Cleanliness, staff & service, property conditions & facilities
I had previously stayed at Bienville House when they had recently remodeled. I was so excited to come back because location location location to Jackson Square however there were some marked differences this time which were disappointing. 1- the room temps remained a steady 73.5 and there was no changing that. I had a man come in to look with the same “I don’t know” answer that the desk staff had. Thank the Lord they had a fan or wouldn’t have been able to sleep. 2- there was only a chain lock and no actual door lock and I could see light from the hallway so although I felt safe- one swift kick and someone would have been in my room. 3- I was so excited to soak in the heated pool like my prior visit but quickly found the freezing cold pool absolutely not being entered.
Staff were very nice, location was amazing for the French quarter, but these couple items were disappointing and prevented a 5 star visit. Last game changer would be to bring back the breakfast they used to offer. It was a bummer to not have that option available at this price point.
Heidi
Stayed 4 nights in Apr 2024