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Reviews of Firefly Beach Cottages and Suites

3 out of 5
Firefly Beach Cottages and Suites
Norman Manley Boulevard, Negril, Westmoreland

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 108 reviews" "
Rating 8 - Good. 34 out of 108 reviews" "
Rating 6 - Okay. 17 out of 108 reviews" "
Rating 4 - Poor. 9 out of 108 reviews" "
Rating 2 - Terrible. 10 out of 108 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tamar, St. Albans

Liked: Cleanliness, staff & service, property conditions & facilities
Management addressed every concern promptly and was very pleasant. Great location! On the beach. Nice and quaint. Food was great.
Stayed 3 nights in Mar 2024

8/10 Good

Allie

Very friendly and accommodating, yet extremely rustic in some of the settings. We are happy for the upgrade.
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and quiet
Stayed 4 nights in Feb 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 11 nights in Jan 2024

6/10 Okay

Dorolyn

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Nov 2023

8/10 Good

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone who works at firefly is super nice- andrea is so sweet and very helpful if you have any issues. the guests can be a bit much, but that's just how negril beach is. pelican suite is great if you want to have a beach view but be separate from the rest of the guests, plus it has a great kitchen. the folks working next door at sun beach can get kind of loud when they're hanging out in the staff area, though. room 11 is great if you want privacy and are fine with road noise and crowing roosters- i happen to really like both, so it was all good for me.
Stayed 10 nights in Nov 2023

8/10 Good

Monique Avia, Southfield

I was here 11/3-11/10/2023. The price rt air (DTW) & stay was $500. Can’t beat it. When we arrived, I was shown the room the package included-shared bathroom-and was offered an upgrade for $100 more pp. No problem. $600 for a one week. All good. Desk employee who arranged accommodations-Travis- very very nice and pleasant. Housekeeping staff very friendly. My only complaint is the food at the Firefly. Terrible and overpriced. We ate there a couple times and quickly began eating 2 doors down at the Sandy Haven. EVERY DAY. Excellent drinks, food and prices. Full breakfast with French toast, eggs, bacon & potatoes $8! The wonderful think about being along this Negril beach strip is that you can walk along the beach and visit neighboring properties’ bars and restaurants; all beaches are public. You don’t have to stay there to eat there and thank goodness for that- you won’t be stuck/limited to where you lay your head! I would return to Firefly. Rooms 14 & 19 are GREAT & highly recommended. AC works GREAT. Wifi is OK.
Stayed 7 nights in Nov 2023

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointing
We booked this hotel in Negril as an extension to our stay in Montego Bay. It was literally one of the only hotels available. We took our chances and were so disappointed. The property had garbage piled up all over and the smell and bugs from the garbage were so awful, we had to plug our noses each time we walked to our room. There were old appliances like washing machines or dryers laying around on the property. We had a death in the family the day we arrived and had to leave early. The property was very gracious and agreed to refund the remaining part of our stay. They even wrote a letter and signed it agreeing to the refund, however they did not abide by their agreement and once we left, they never refunded the money. They did not return any of our phone calls or emails or requests to speak with the manager. We will certainly NOT return to this hotel or recommend it to anyone else.
Stayed 3 nights in Feb 2023

6/10 Okay

raizi

Traveled with family
Liked: Staff & service
We got a suite for 3 people with a kitchen with stove, refrigerator, microwave. The place is very outdated but clean and spacious. Few feet away from the beach. They do have restaurant options inside the firefly and surrounding hotels as well. My only inconvenience was that it was very noisy and loud at night. We couldn't sleep. During Negril party nights, felt like the music blasting from the speakers were right near our rooms. Rooms didn't have curtains, so party blinking lights were annoying while we were trying to sleep at 2 am .
Response from Howard on 2023/8/12
Good Day,thank you for your feedback. We apologize for the noise even though nothing could be done about it as you guys stayed during the annual Dream Weekend so there is no escaping the loud music. And also all windows in the pelican suite has block out curtains. However we always seek new ways to improve our services so we will take your feedback into consideration.

10/10 Excellent

Christopher

Stayed 7 nights in Mar 2023
Response from Howard on 2023/6/14
Thank you for you review, appreciate the feedback

6/10 Okay

Randall

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location next to a lot of restaurants, activities and shopping needs. Service at restaurant was just ok. Shower in room was very low pressure and no hot water. Asked for it to be fixed but it never was. Used community shower.
Stayed 7 nights in Apr 2023
Response from Howard on 2023/6/14
Good Day,Thank you for your feedback, Unsure why your issue was not resolved as you say but we apologize nonetheless and hope you will consider another stay as we always aim to improve our services.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful in upgrading from basic cabin to awesome suite/kitchenette upstairs room. Loved everything about the room! Everyone working here is so pleasant and friendly! This was my first stay here but definitely won't be the last! Excellent value for Negril beach!
Stayed 8 nights in Mar 2023

8/10 Good

Crystal Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable spot on the beach. Love seeing bedding hung on lines to dry. Very friendly staff.
Stayed 6 nights in Mar 2023

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were maintained clean daily by happy, caring staff. The soft white sandy beach with a safe swim in the Caribbean Sea just steps away. There are various tasty restaurant food choices, always timely served by friendly staff. Travel advice available from early morning to late evening from the knowledgeable office staff. Competent security staff around 24/7. We had quite an enjoyable HOLIDAY at Firefly Resort!!
Stayed 14 nights in Mar 2023

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, room comfort
Could have been great, but we were left confused.
While staff (especially the cleaning staff and resturaunt staff) are very friendly, the entire trip was confusion caused by poor communication from the front desk staff. The first day, friends we were travelling with were informed that they had no room and were going to be provided with a room at a different place. It turned out to be basically a shack that smelled poorly. Our room, once we checked in had multiple beds. Our friends ended up staying with us and Firefly chose to not comp the other room. On our last day there, we were told that we needed to move rooms because they overbooked and needed the space. That being said, the resturaunt had excellent service and the food was great. The rooms were kept very clean by the staff and were nice if a bit dated.
Stayed 6 nights in Mar 2023
Response from Howard on 2023/3/15
good day and thank you for your feedback as we are always trying to improve our service. I do agree there were some confusion and misunderstandings due to communication issues and double bookings hence why we had to upgraded you to the two bedroom cottage instead of a studio. We sincerely apologize because that is not the firefly beach cottages way. We hope to see you again in the future with proper booking.

4/10 Poor

Chris

Be careful which accommodation you agree to — mine was a chicken coop! Not worth more than $20. Up all night with mosquitoes biting me. No fly tape available to prevent this. Staff was nice. No breakfast or cup of coffee offered to offset the inconvenience. Terrible place.
Response from Howard on 2023/3/15
Hi chris,thank you for your feedback as we are always seeking new ways to improve our service, we are distraught that you did not have a pleasant stay with us, but as you say you have to choose rooms carefully as the basic cabins are not for everyone but is booked because its very cheap. We hope to have you return but please book a room this time :)

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Negril… lovely property with friendly staff. Rustic and laid back, not for the all inclusive mindset… a more earthy real taste of Jamaica. Must love roosters!
Stayed 7 nights in Feb 2023
Response from Howard on 2023/3/10
Hi Cindy,Thank you for your review. We appreciate the feedback as we aim to improve

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Feb 2023
Response from Howard on 2023/3/10
Hi GloriaThank you for your feedback

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
This property was very quiet and peaceful.
Stayed 3 nights in Feb 2023
Response from Howard on 2023/3/10
Hi Christine,Thank you for your feedback, we are always seeking new ways to improve

8/10 Good

Yndelle

Stayed 2 nights in Feb 2023
Response from Howard on 2023/3/10
Hi Yndelle,Thank your for your feedback

8/10 Good

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location. Way too close to the road so very very noisy with traffic starting at 5am! Incredibly horrid loud roosters beside us on both sides starting screaming every night at midnight til 6am ... not the resort fault but hey didnt sleep much lol Food was very good, the $5 lunches were excellent thanks dawn
Stayed 7 nights in Jan 2023
Response from Howard on 2023/3/10
Hi Dawn,Thank you for your feed back as we are always seeking out new ways to improve.

2/10 Terrible

sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room we booked had a stove micro wave coffee pot toiletries and bottled water on the web site the room we got had none.
Stayed 4 nights in Jan 2023
Response from Howard on 2023/1/29
Hello Sandra,I am sorry your stay warranted a 1 of 5 rating even after the amenities were added. We still appreciate your comments and it still was a pleasure having you with us. In the future we suggest you avoid booking through inaccurate third party agencies.

6/10 Okay

sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the web site is very deceiving we booked two different rooms the first had no stove,micro wave,coffee pot toiletries or bottled water as stated in description.the second was the beach view cottage described as 398 sq ft it was 180 sq ft and the restaurant blocked the sea view. also no toiletries or bottled water
Stayed 4 nights in Jan 2023
Response from Howard on 2023/3/10
Thank you for your feedback.We are always striving to improve on our service

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is awesome but we did not get the ocean view suite we reserved. When speaking with other guests the same happened to them. Seems like other guest may have extended their stay and they accommodated them rather than the new guests checking in. I would definitely stay again as long as I am assured of my exact accommodations before arrival.
Stayed 4 nights in Jan 2023
Response from Howard on 2023/1/29
Good Day Stephanie.Thank you for you review. Happy that you enjoyed your stay. However as we explained there was a system error hence your room got mixed up. hence y we apologized with free beers and and a free anniversary dinner.We would never extend a guest stay and put a guest out of their original booking. That would be unfair and unethical. Also you have been misinformed regarding the other guest. They did receive their correct booking, the issue is they were missing a few amenities such as a stove and microwave as we had redone that kitchen area due to the limited space it was unsafe for a stove. Thanks again and we apologize again for the ,mishap and hope to see you again.

10/10 Excellent

Stephen

Stayed 5 nights in Jan 2023
Response from Andrea on 2023/1/26
Thank you for making it Firefly Beach Cottages Negril Jamaica.We took your advise and made some necessary changes

2/10 Terrible

Sabrina

Stayed 3 nights in Dec 2022

10/10 Excellent

Monique, Inglewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great cottage
Stayed 10 nights in Sep 2022
Response from Arlene on 2022/9/23
Thank you for making it Firefly Beach Cottage we appreciate you, please come again

6/10 Okay

Karla-Gay Daniela Dianne-lee, flushing

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly. Property need a lot of work. Nice location, just need some work. Rooms can be cleaned better.
Stayed 5 nights in Jul 2022
Response from Howard on 2022/8/12
Thank you for your review and we appreciate your feedback as we try to improve an accommodate you better.

10/10 Excellent

Florence

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful. Enjoyed our stay !
Stayed 4 nights in Jul 2022
Response from Howard on 2022/8/12
Thank you for your review , It is appreciated and we hope to see you again soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Dion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These cottages are a little rustic but clean and extremely well taken care of by staff, just the way I like it. It is a little loud in am but who wants to sleep in when you’re steps from the Sea. Very central beach location.
Stayed 7 nights in May 2022
Response from Howard on 2022/6/29
thank you for your kind words and thank you for staying with us . Hope to see you again

10/10 Excellent

kentrina

Stayed 4 nights in Mar 2022

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was upgraded as there was an issue with the one we were supposed to have and it was really cool. Not fancy but had everything we needed. Breakfast was delicious. All of the staff were great. Beautiful property with well-tended beach. The restaurant has good food and prices - it fills up in the afternoons due to happy hour specials. We had a great stay here and would return.
Stayed 4 nights in Feb 2022
Response from Howard on 2022/3/29
Thank you staying with us and we are happy you had a pleasurable stay with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and staff were very accommodating and SO PLEASANT!! Although the property is older without the resort type "glitz & glamor" it is very clean, tidy and the AC is artic! The view from penthouse #17 is nice with the ocean directly in front. Fyi...There are quite a few steps involved that were challenging with my knee issues. Nonetheless, the room was very clean and fresh! The restaurant gives that "porch" vibe and ocean view. The food was good and the staff EXEMPLARY! We bought a bottle and were invited to stay and enjoy the night even after staff had left. It was a nice stay and would glady return!
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service
I definitely have no complaints. Staff are very friendly welcoming like family. Food was good too.Perfect location for a good blend of the local lifestyle and tourist life. Lots of activities especially water sports(parasailing,snorkeling,jet skiing,etc.) My only problem was that the excursions I planned were canceled because firefly wasn’t listed as a pickup location, even tho listed locations were literally footsteps or a palm tree away. Plan ahead for transportation to and from excursions outside of Negril. As in Ocho Rios,Montego Bay,Falmouth
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Firefly and we loved it! It’s not a fancy hotel but it made us feel like we were glamping right by the beach which is definitely our style. I love the location because there are usually events nearby that we could walk to. The staff is very friendly and we had a great time getting to know them. Make sure to eat dinner at the restaurant at least once. Jermaine’s cooking is excellent! The only downside to our stay was that there was no longer a security guard on the beach (which there was the last time we were here) so the locals will come right up to your beach chair to sell you items. That aside though, we still plan to stay at Firefly again.
Stayed 7 nights in Jun 2021
Response from Andrea on 2021/7/8
Thank you for your generous review. We are elated that you had a lovely stay and will address the above mentioned issue so your return visit will be even better.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, food, bar, and beach were so sweet. Perfect escape. Hassle-free. It's true things can be tough in this life. The people working on the beach are polite most of the time but a few of them are annoyed and hot and hungry. We can not unfortunately support them all. The frequent approach and response did make us feel a way after a while. But we understand that this is how people survive and remain respectful even after the kiss of their teef and dismiss of our apology. So it goes☮. We will recommend FF and be back to visit when the time is right.💜
Stayed 2 nights in Jul 2021
Response from Andrea on 2021/7/8
Hi anonymous, Thank you for your review. We are happy that your stay was a pleasant one. We apologize for the beach workers encounter and we will have the issue resolved so you can have no hiccups on your return visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right on the beach, with great views. They have great food. And its surrounded by beautiful people and things to do.
Stayed 7 nights in Dec 2020

8/10 Good

Dr.Thyonne, Los Angeles

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Great spot with immediate beach access. Needs some updating in terms of furnishings and room decor but what a lovely time!
Stayed 9 nights in Oct 2020
Response from Andrea on 2020/11/3
Thank you for making it firefly Beach Cottages. we really appreciate you we hope to see you again soon

2/10 Terrible

Lisa, Vegas

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was awesome but there was a foul odor at the restaurant area
Stayed 2 nights in Jul 2020

8/10 Good

Melissa, Valley Park, MO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach ever!! We stayed in the Hummingbird Suite, room was comfy and balcony view was awesome!! Bathroom is definitely dated and really my only complaint. We had an amazing week, cannot wait to go back :)
Stayed 7 nights in Feb 2020

4/10 Poor

Jacob

Disliked: Property conditions & facilities, room comfort
Do not stay in a cottage.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel on Beautiful Beach
Stayed in the Penthouse. Beautiful view but 32 steps to get up there. Not for someone with bad knees. Slept with door open at night. Very pleasant All employees were very nice. Didnt like that they allowed people to hang out and use beach chairs that were not staying at the hotel. These people dis not appear to be buying anything from the bar/restaurant but would hang out for hours Good location on the beach with several nearby restaurant options. All in all a.good stay at a reasonable price. Nothing fancy.
Stayed 6 nights in Nov 2019

6/10 Okay

Helen, Toronto

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Most of the rooms are small, dark and dingy. However, when I expressed dissatisfaction with the room I had booked, I was offered a more airy, bright room. The staff were very friendly and helpful but the complex is very run-down. I would not stay there again.
Stayed 2 nights in Oct 2019
Response from Opia on 2019/10/30
Hi Marjorie, Thank you for your review. We are aware that upon arrival and viewing the room you booked, you expressed concern that the bedroom in your one bedroom loft apartment was dark. You were immediately given a free upgrade to our honeymoon ocean view suite for your entire stay. It is very unfortunate that after such a gesture that you would not stay here again. We however can assure you that we continue to work very hard to meet the demands of our customers and to make their stay with us as pleasant as possible. Regards, Opia Plummer

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from Martine/ Operations Supervisor on 2019/9/17
The Management and Staff thank you for your positive score. We look forward to hosting you again at Firefly Beach Cottage. Thanks again for making it firefly.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019
Response from Martine /Operations Supervisor on 2019/9/17
Thanks for your score. We are always happy to please all our guests so they will keep returning. We are always open to constructive criticisms which helps us to grow so that we will become successful. Thanks again for making it Firefly Beach Cottage.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get the honeymoon suite!
The honeymoon suite is amazing! Only downside was restaurant was closed :-(.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before in 2004. I loved the people then and even though staff has changed, they are so nice. It isn't a fancy resort but I didn't want that. This is the real Negril not the high brows. I love it.
Stayed 5 nights in Apr 2019
Response from Kamara on 2019/5/8
Good Day, thanks for staying with us once more , here at firefly Beach Cottage,hope to see you soon.