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Reviews of TownePlace Suites by Marriott Nashville Midtown

4 out of 5
TownePlace Suites by Marriott Nashville Midtown
1500 CHARLOTTE AVENUE, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 789 out of 1130 reviews" "
Rating 8 - Good. 213 out of 1130 reviews" "
Rating 6 - Okay. 65 out of 1130 reviews" "
Rating 4 - Poor. 31 out of 1130 reviews" "
Rating 2 - Terrible. 32 out of 1130 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big, good location (quiet) and short cheap taxi ride to downtown (hotel gives you daily Lyft $5 discounts - 2 trips a day). Breakfast is descent and the staff is very friendly. There’s also a 7-11 down the block. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/1
Dear Stacy, Thank you for choosing to stay at TownePlace Suites Nashville Midtown! We are delighted you found our spacious rooms and convenient location enjoyable. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Best,Howard LogginsGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/1
Dear James, Thanks for the outstanding rating! We are delighted your time at TownePlace Suites Nashville Midtown was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best,Howard LogginsGeneral Manager

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Centrally located but on a busy street.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/30
Dear lisa, Thank you for your recent stay at the TownePlace Suites Nashville Midtown and for posting such a generous review of your experience. It is a pleasure to know you enjoyed your time with us, and we met most of your expectations with our location and clean accommodations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. Best,Howard LogginsGeneral Manager

10/10 Excellent

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.definitely will be going back
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Derrick, Thank you for your excellent review of your stay at TownePlace Suites Nashville Midtown! We are delighted that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return. It was a pleasure hosting you, and we hope to see you soon!Best,Howard LogginsGeneral Manager

8/10 Good

Lauren

A little too far from the center.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/30
Dear Lauren, Thank you for the review. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize that our location did not meet your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.Best,Howard LogginsGeneral Manager

8/10 Good

Alba

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a clean and comfortable property. However the city attractions are not closer than it has been advertised. The closer one is the Bicentennial mall park and the Capitol Hall and it’s 20 min walking and crossing very heavy highways. You can get a Lyft car and the payment for the trips to the other attractions is around 10-20 dollars… The bar, has nice view, and offers some food, but not a welcoming place. For a quick snack, beside hotel it’s a subway, probably you will feel better seating there than in the High Note bar at hotel. In the other hand, Hotel staff is helpful. Adriane the front desk attendant, willing to help you. Breakfast is very good and has a lot of selections. However, it closes earlier than the regular hotels, 9 am, so be aware, even on vacation get up earlier to enjoy the breakfast. Another tip, make sure to check every night and evaluate if you will need extra towels, as they don’t do daily house keeping. Strange. I was expecting my bedroom tide and fresh towels without ask for service. Anyway, overall the hotel is a clean, nice hotel out of the noisy area. Evaluate our experience and you can decide if this hotel works for you.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/29
Dear Alba, Thank you for sharing your detailed feedback regarding your recent stay at TownePlace Suites Nashville Midtown. We are pleased you enjoyed our clean and comfortable accommodations. Your comments about our bar ambiance and breakfast hours are duly noted, and we'll strive to enhance these aspects for future guests. Your insights are valuable as we continually improve our services. We appreciate your kind words about our helpful staff and delicious breakfast options. We hope to welcome you back soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

Cherylee

Liked: Cleanliness, staff & service, property conditions & facilities
??
Stayed 4 nights in Mar 2024
Response from General Manager on 2024/4/24
Dear Cherylee, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at TownePlace Suites Nashville Midtown. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Nashville; we hope to see you again soon.Best,Howard LogginsGeneral Manager

8/10 Good

dragi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear dragi, Thank you for the generous rating of TownePlace Suites Nashville Midtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Nashville.Best,Howard LogginsGeneral Manager

10/10 Excellent

Fernando

Traveled with partner
Liked: Amenities
I loved it. Clean, staff is very nice, valet is awesome. Quiet, and beautiful views of the city. Close to downtown and all the restaurants. When I come to Nashville I’ll be staying here from now on. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/23
Dear Fernando, It was a pleasure having you as our guest at TownePlace Suites Nashville Midtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay, liked our location close to downtown and many restaurants, and that our property and service met all your expectations! Thank you for making us your preferred choice on every visit, and we hope to see you soon.Best,Howard LogginsGeneral Manager

10/10 Excellent

Chinh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and is located in a convenient area. It is clean and quiet. We truly enjoyed our stay.
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/5/2
Dear Chinh, Thank you for sharing your wonderful experience at TownePlace Suites Nashville Midtown! We are thrilled that you had a great stay and found our location convenient for all that you needed while visiting the Music City. Providing a clean and pleasant stay for our guests is our priority, and we're delighted you enjoyed every aspect of your visit. We enjoyed having you as our guest, and we hope to see you again soon. Best,Howard LogginsGeneral Manager

4/10 Poor

Brent

Liked: Cleanliness, staff & service
Check in was at 4pm, i arrived at 6pm. My room wasnt ready. I thought that was odd but the clerk at the desk told me it would be 10 minutes. They were going to text me when it was ready. After 20 minutes i notice they were given people keys and checking people in. So i went back to the desk and was told it still wasnt ready. I asked if they could cancel my reservation, which she said they could and I left. Im wondering what would have been if I showed up at 4pm, the check in time.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/18
Dear Brent, Thank you for sharing your feedback about your recent visit. We sincerely apologize for the frustration caused by your room not being ready upon arrival. We understand how disappointing it is to wait after the designated check-in time. During peak times, such delays can unfortunately occur, as we aim to ensure each guest receives personalized attention. We will address this appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again so we can demonstrate our commitment to providing a seamless check-in process. Best,Howard LogginsGeneral Manager

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/18
Dear Leighton, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Nashville Midtown. We look forward to your return and wish you all the best with your future travels.Best,Howard LogginsGeneral Manager

10/10 Excellent

ROBIN

Traveled with partner
Nice clean cool room.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/15
Dear ROBIN, Thank you for sharing your experience at TownePlace Suites Nashville Midtown! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit.Best,Howard LogginsGeneral Manager

8/10 Good

Johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one working elevator during our stay so it was always packed.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/12
Dear Johanna, Thank you for your feedback following your recent stay at TownePlace Suites Nashville Midtown. We apologize for any inconvenience caused by the elevator situation. Your concerns are of utmost importance to us, and we are actively addressing this issue to enhance our guest experience. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Best,Howard LogginsGeneral Manager

8/10 Good

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 2024/4/12
Dear Karina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Nashville Midtown; we hope to see you again soon. Best,Howard LogginsGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/12
Dear Jason, Thank you for choosing TownePlace Suites Nashville Midtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best,Howard LogginsGeneral Manager

8/10 Good

carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and nice and the breakfast was very good, the person at the time of check-in was friendly, the only drawback was that the valet parking only helped me with the car when I arrived and after that I parked it myself and they still asked me to leave my key with them, in the end it was self parking.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/11
Dear carlos, Thank you for your positive feedback about your recent stay at TownePlace Suites Nashville Midtown. We are delighted you found the room clean and comfortable and enjoyed our delicious breakfast. Your comments about our friendly check-in experience are appreciated. We apologize for any inconvenience regarding the valet parking and appreciate your understanding. We hope to welcome you back soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/11
Dear Jose, Thank you for your kind words! We are delighted you found our staff great at TownePlace Suites Nashville Midtown. Providing exceptional service is our priority, and we appreciate your recognition. We will certainly share your words of appreciation with them. We look forward to welcoming you back for another wonderful stay!Best,Howard LogginsGeneral Manager

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/11
Dear Leah, Thank you for sharing your positive experience! We are thrilled you had a great stay at TownePlace Suites Nashville Midtown. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic visit!Best,Howard LogginsGeneral Manager

10/10 Excellent

Cody

Liked: Cleanliness, property conditions & facilities
Response from General Manager on 2024/4/10
Dear Cody, We appreciate you taking the time to leave your kind rating for TownePlace Suites Nashville Midtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/10
Dear Louis, Thank you for the wonderful rating of TownePlace Suites Nashville Midtown! We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best,Howard LogginsGeneral Manager

10/10 Excellent

Dalton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/8
Dear Dalton, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at TownePlace Suites Nashville Midtown. We look forward to serving you again in the future.Best,Howard LogginsGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time beautiful hotel
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/6
Dear James, We are delighted you had a great time at TownePlace Suites Nashville Midtown! Your enjoyment is our priority, and we're thrilled you found our hotel beautiful. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful experience!Best,Howard LogginsGeneral Manager

10/10 Excellent

Terrance

Clean
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/5
Dear Terrance, We want to thank you for choosing to stay with us at TownePlace Suites Nashville Midtown. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Nashville. Have a wonderful day.Best,Howard LogginsGeneral Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/4
Dear Stephen, We are thrilled you found the rooms at TownePlace Suites Nashville Midtown spacious and comfortable! Providing a cozy and welcoming environment for our guests is our priority. Thank you for your kind feedback, and we hope you had an enjoyable stay. We look forward to welcoming you back for another pleasant experience!Best,Howard LogginsGeneral Manager

2/10 Terrible

Ray

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/24
Dear Ray, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Best,Howard LogginsGeneral Manager

10/10 Excellent

keno

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/23
Dear keno, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Nashville Midtown; we hope to see you again soon. Best,Howard LogginsGeneral Manager

10/10 Excellent

Amanuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator waiting time is high
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/1
Dear Amanuel, We appreciate your feedback regarding the elevator waiting time at TownePlace Suites Nashville Midtown. We are constantly working to enhance our guests' experiences, and your input helps us identify areas for improvement. Thank you for choosing our hotel, and we hope the rest of your stay was enjoyable. We look forward to welcoming you back for another pleasant experience.Best,Howard LogginsGeneral Manager

10/10 Excellent

Stephen J.

Liked: Cleanliness, staff & service, amenities
Only one elevator was super inconvenient!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/31
Dear Stephen, Thank you for choosing TownePlace Suites Nashville Midtown! We are glad you enjoyed your stay overall. We apologize for any inconvenience caused by the elevator situation. Your feedback is valuable, and we will work to ensure a smoother experience for future guests. We appreciate your understanding and hope to welcome you back for an even better stay!Best,Howard LogginsGeneral Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/31
Dear Justin, We are glad to receive your thumbs up for TownePlace Suites Nashville Midtown! Your satisfaction is our priority, and we are delighted to exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back soon!Best,Howard LogginsGeneral Manager

8/10 Good

Chris, Bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/28
Dear Chris, Thank you for the generous rating of TownePlace Suites Nashville Midtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again soon.Best,Howard LogginsGeneral Manager

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had good ammenities such as a full size fridge, and kitchen.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/26
Dear Terry, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room and amenities and appreciated having a full-size kitchen. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Thank you for taking time out of your day to recognize our efforts. We hope you choose TownePlace Suites Nashville Midtown whenever your travels bring you back this way.Best,Howard LogginsGeneral Manager

10/10 Excellent

Todd

Stayed 4 nights in Mar 2024
Response from General Manager on 2024/3/25
Dear Todd, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites Nashville Midtown.Best,Howard LogginsGeneral Manager

10/10 Excellent

Anup, Collierville

Liked: Cleanliness, staff & service, property conditions & facilities
It waz good stay
Stayed 1 night in Mar 2024
Response from TPS Nashville Midtown on 2024/3/23
Hi there! Thank you for taking the time to provide us with sincere feedback, as we take guest feedback as sincere opportunities to both learn and grow so that we may provide our guests with an amazing experience. I am so glad to see that you had a pleasant stay with us, as we strive to provide our guests with the best experience possible. If there are any other questions, or concerns, please do not hesitate to reach back out! Kindest regards, TownePlace Suites Midtown

10/10 Excellent

Dorota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how modern the hotel is, location of it and very friendly waitress/cook in the bar on the 5th floor !!! Reception staff was also great 😊 !!!!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/23
Dear Dorota, Thank you for your lovely review of TownePlace Suites Nashville Midtown! We are thrilled you appreciated our modern amenities and convenient location. It's delightful to hear that our bar staff and reception team made your stay enjoyable. We are grateful for your kind words and can't wait to welcome you back for another fantastic experience!Best,Howard LogginsGeneral Manager

2/10 Terrible

Bianca

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Let staff know there was a bug in my towel, also we NEVER got room service, 4 nights we stayed there. They said we have to “request” night before. We confirmed on app we wanted room service every day. We had to literally go get toilet paper from bathroom down hall and throw out our own trash. Terrible.
Stayed 4 nights in Mar 2024
Response from TPS Nashville Midtown on 2024/3/23
Hi there! Thank you for taking the time to provide us with sincere feedback, as we take guest feedback as sincere opportunities to both learn and grow so that we may provide our guests with an amazing experience. I am glad to see that you had a pleasant stay with us, as we strive to provide our guests with the best experience possible. The areas where you feel we have room for improvement have been addressed with our leadership team to ensure any negative guest experiences are prevented in the future. If there are any other questions, or concerns, please do not hesitate to reach back out! Kindest regards, TownePlace Suites Midtown

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/23
Dear Ron, Thanks for the outstanding rating! We are delighted your time at TownePlace Suites Nashville Midtown was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best,Howard LogginsGeneral Manager

8/10 Good

Sarah, Lapel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great my only complaint is that I did not receive any room service. I had the same towels and house hold needs for the entirety of my stay. For the price I would have liked room service at LEAST every other day. I was there 6 days. Staff was very kind though and the continental breakfast was great. Valet was very quick. A very easy spot for Uber/lyft services as well which I GREATLY appreciated.
Stayed 6 nights in Mar 2024
Response from General Manager on 2024/3/19
Dear Sarah, Thank you for your positive feedback about TownePlace Suites Nashville Midtown! We're glad you enjoyed your stay and appreciated our attentive staff and convenient amenities. However, we apologize for any inconvenience regarding room service and will take your comment into consideration to improve our services. We hope to welcome you back for another enjoyable stay soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice place
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/18
Dear kimberly, We are thrilled that you found TownePlace Suites Nashville Midtown clean and very nice! Providing a comfortable and welcoming environment for our guests is always our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!Best,Howard LogginsGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/16
Dear Anthony, We are thrilled you had a great experience at TownePlace Suites Nashville Midtown! Your satisfaction is our priority, and we're delighted we could provide you with an enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

David Ellis

Stayed 7 nights in Mar 2024
Response from General Manager on 2024/4/3
Dear David Ellis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Nashville Midtown. We look forward to your return and wish you all the best with your future travels.Best,Howard LogginsGeneral Manager

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious nice room with full kitchen
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/14
Dear Amy, Thank you for your positive feedback about TownePlace Suites Nashville Midtown! We are thrilled you enjoyed your spacious and well-appointed room with a full kitchen. Providing comfortable accommodations is our priority, and we are glad we met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay soon!Best,Howard LogginsGeneral Manager

10/10 Excellent

Ariel Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 great experience all around, great staff to easy location to get to places
Stayed 3 nights in Mar 2024
Response from TPS Nashville Midtown on 2024/3/13
Hi there! Thank you for taking the time to provide us with sincere feedback, as we take guest feedback as sincere opportunities to both learn and grow so that we may provide our guests with an amazing experience. I am so glad to see that you had a pleasant stay with us, as we strive to provide our guests with the best experience possible. If there are any other questions, or concerns, please do not hesitate to reach back out! Kindest regards, TownePlace Suites Midtown

10/10 Excellent

benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically a place you can call your own while away from home. Away from the constant regal rousing of downtown rebels, hollering youth and out of towners.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/12
Dear Benjamin, We're delighted you enjoyed your stay at TownePlace Suites Nashville Midtown! It's wonderful to hear that our hotel provided a peaceful and comfortable environment for you. Our aim is to offer a home away from home experience, and your positive feedback is greatly appreciated. If your travels bring you back to the area, we look forward to welcoming you again for another enjoyable experience.Best,Howard LogginsGeneral Manager

6/10 Okay

Anabella

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff was not very good
Stayed 6 nights in Mar 2024
Response from General Manager on 2024/3/11
Dear Anabella, We appreciate your feedback. We're committed to providing excellent service and apologize if your experience fell short of expectations. Your comments will be shared with our team to ensure we deliver the quality service our guests deserve. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.Best,Howard LogginsGeneral Manager

10/10 Excellent

Travis

Over all cleaning’s of the room and comfortable bed and on point valet
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/10
Dear Travis, We're delighted you had a positive experience at TownePlace Suites Nashville Midtown! Our priority is providing clean rooms, comfortable beds, and excellent service. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon!Best,Howard LogginsGeneral Manager

6/10 Okay

Candy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was great except for the valet parking. We parked with them one time and we’re charged for all nights we stayed. When I called they argued with me about it and when finally agreed to refund they still charged for 2 nights and refused to fix it. So no I would not use their valet and probably wouldn’t stay there again.
Stayed 6 nights in Feb 2024
Response from TPS Nashville Midtown on 2024/3/8
Hi there! Thank you for taking the time to provide us with sincere feedback, as we take guest feedback as sincere opportunities to both learn and grow so that we may provide our guests with an amazing experience. I am glad to see that you had a pleasant stay with us, as we strive to provide our guests with the best experience possible. The areas where you feel we have room for improvement have been addressed with our leadership team to ensure any negative guest experiences are prevented in the future. If there are any other questions, or concerns, please do not hesitate to reach back out! Kindest regards, TownePlace Suites Midtown

6/10 Okay

Mariah

Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/9
Dear Mariah, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best,Howard LogginsGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/5
Dear Michelle, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing TownePlace Suites Nashville Midtown. We hope to welcome you again soon.Best,Howard LogginsGeneral Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Note that there is only valet parking, for an additional daily or nightly fee.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/5
Dear Jill, Thank you for taking the time to share your experience. We are glad that we met most of your expectations and that you loved your visit to our hotel. We appreciate you informing fellow travelers about the valet parking for an additional daily or nightly fee. It was a pleasure hosting you, and we look forward to many more visits to TownePlace Suites Nashville Midtown.Best,Howard LogginsGeneral Manager