Naperville Convention & Visitors Bureau Tours

This is the dirtiest hotel I ever stayed in my years of travel. I experienced all of the below points for just 1 night stay at the hotel. - stain on the bed sheet - a used towel hanging behind the washroom door - a pair of socks found on the floor, beside the bed (unbelievable!) - an obvious human hair left on top of the toilet cover - the bottom of the toilet seat was not clean, there was yellow stain When I reported the issue to the reception at night, the hotel staff did not apologise at all about the situation, he simply said he will refund half of the money for my stay and changed the room for me. I am okay with it as I just want to get a new clean room for my sleep. Few weeks after I still haven’t got my money back and no response from the hotel even after I wrote email to them to follow up. Terrible hotel, avoid at all cost!

We contacted the property about checking luggage early, no problem. Check in was quick as well as checking out. Markets and pharmacy about a block away. Restaurants, bars, pubs landmarks all within walking distance. Red line and brown line L train about 8 minute walk. Our room was a little small but was comfortable and had everything we needed, very clean and for being downtown surprisingly quiet. Would recommend and would return.