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Friendly, welcoming

This was a very nice experience for me and my family. The hotel itself is very nice, but the best part is the service provided by the staff. Extremely courteous and they provided for all our requests. It's in a very nice location with 9 onsens (hot spings) within walking distance. As long as you stay in a hotel in town, you get a free key to access all of them. The hotel provides you with a Onsen outfit that we found very fun to walk around in (like a kimono with jacket and wooden sandels)....

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much...

One of the best hotels I’ve ever stayed at. Room was excellent with an amazing Mountain View. Full amenities and top notch service. Staff goes above and beyond and are personable and friendly, even as English speaking tourists. The breakfast was delicious and a perfect mix of made to order hot dishes along with a large spread of buffet items. The best hotel in Hakuba if you want a luxurious and relaxing experience.

Our stay at the Ryokan Tsuchi to Ito was nothing short of a dream. The ryokan itself is beautiful with gorgeous details and comfort in every corner. The host, Kimi, went above and beyond to make us feel welcome and cared for, and provided wonderful recommendations as we spent our days exploring Nagano. The food is absolutely exceptional, and you can tell they take great pride in the food they grow and Kimi’s mom is an incredible cook. We will never forget our stay, and enthusiastically recommend...

The condition of the cabin is super and as described. It is super clean and have all kitchen amenities available, probably more than my own kitchen. The check in process was smooth. The host was super fast in responding to email, usually an hour. We left behind a stuffed toy and they will help us ship to our hotel in Tokyo. Excellent service, highly recommended. Will probably stay in the same place next time to Hakuba.

My friends and I spent 6 nights at Avanti Chalet during our stay in Japan. We were amazed at the quality and size of the property, I highly recommend staying here. Our hosts were very accommodating and helpful, they went out of their way to make us feel welcomed. A small update to the property description; there's two bathrooms, not one. This property easily accommodated 4 people with plenty room to spare.

The place is great.

Wonderful stay. People were great! Food excellent. quick van rides to and frome nearby slopes.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

Such a great cottage that had everything we needed. Super clean, warm, walking distance to the ticket booths for Iwatake and Hakuba Brew Pub! So much room and comfort. Bathroom was great, the kitchen super clean and had everything we needed. Next time we'll load up the little fridge and not have to rely on going out for dinner so much. The cabins are so nice inside. All light wood paneled and not your typical Japanese insulation; they stayed warm the whole day and night! We will be coming back...

The Best Place in Hakuba! The Mahoroba property is amazing! I will stay here again! This spacious modern 2-story 3bedroom 3bathroom townhouse has all of the amenities you need to have a comfortable and relaxing stay near the major ski resorts in Hakuba. The king bed in the master bedroom was huge and super comfortable. The bathrooms are modern with Toto bidet toilets. The showers have adjustable water pressure. The living room is huge with a modern couch, stylish chaise, and reclining solo...

Really nice place. You get access to the 9 onsen nearby and the town is cute and quiet. Definitely opt in for meals, they are AMAZING.

The front desk agents were super kind and helpful. They both spoke English. We needed that. Bountiful and delicious dinner and breakfast buffets were included. Our room was amazingly well appointed and large. The king bed was beyond adequate. It was two full sized beds bound together. We hope to return to this property some day.