Mixed Experience – Needs Updating, But Staff Was Great
We recently stayed at this hotel and had a very mixed experience. While the staff were incredibly friendly and helpful—which we really appreciated—there were quite a few things that detracted from our stay.
The room itself definitely needs some updating. The shower faucets had rust and visible lime residue, and the vinyl flooring was bubbling in several places. The stove looked unsafe to use, so we avoided it altogether. These maintenance issues made the room feel a bit neglected.
We also weren’t aware ahead of time that the hotel caters heavily to families with children. This isn't a bad thing in itself, but it would have been good to know in advance, as it may not be ideal for every type of guest.
Parking was probably the most frustrating part. The hotel’s front desk directed us to a garage two blocks away, but we weren’t given a key or clear instructions on how to access it. We ended up using a shared key to get in, which doesn’t feel secure at all. The garage also smelled strongly of vomit, which made the experience even worse.
Despite all this, the staff were truly kind and tried their best to be accommodating. With some much-needed maintenance and better communication about amenities and parking, this hotel could be a much more enjoyable place to stay.