Thankyou for taking the time to leave us a review. We appologise for any misunderstandings re our resturant being open. We try and be as transparent as possible with any updates, so do feel free to ask. As for the alarm, we are unsure what you could be referring to as we have no reports of our security alarms going off in the office. Please contact us on 02 6752 2466 so we may discuss further and get to the bottom of this mystery. In future, if something like this is to happen - please do contact us immeditely so we can find a solution to make your stay as enjyable as possible.

Thankyou for taking the time to leave us such a wonderful review. We're glad you enjoyed your stay and look forward to welcoming you again soon!

We're sorry to hear you where not able to enjoy your stay. Please bring any concerns you may have straight to our reception staff, so we may try and make your stay as enjoyable as possible. We will look into all the repairs that have been done in your room, and plaster of any new cracks have appeared. Thankyou for bringing the damaged lock to our attention, we will get someone out to fix it. We will also talk to our house keeping staff to remind them to vacuum the lounges thoroughly. As for the milk, we have free milk portions availble in our reception fridge. We also have cutlery available at request, but do not stock it in the rooms. We removed them from the rooms during COVID, and unfortuanlty the majority of our crockery got destroyed the fire and have not yet been replaced.

Thankyou for taking the time to provide us with your valuable feedback. Our fans are air conditioners are serviced regulalary, but we have gone down and given the ones in your room an extra clean.

Hi Cam, Thanks for your review, and we apologize for the experience that you encountered. If you would like to discuss anything further, feel free to contact me.

Thankyou for leaving us such a wonderful review! We're glad you enjoyed your stay and hope to see you again soon!

Thankyou for your feedback, we are glad you had a pleasant stay. We are undergoing some maintenance and have even more lined up. We hope to see you again next time you're in the area.

Thankyou for leaving us such a wonderful review. We hope to see you again soon!

Thankyou for your feedback, we value hearing about how our staff as it highlights issues where more training may be needed. We will discuss with our staff how to better handle the situation when we cannot immediately find a booking, to ensure that this does not happen again.I see that you have taken a gift certificate for the value of the overcharge, if you would like one of our higher end rooms, I would suggest booking a Studio Room, or even an Executive Suite. We look forward to seeing you again soon.

Thankyou for taking the time to bring your concerns to our attention. I will have a look at the towel rails in your room so we can repair any damage. As for the size of the room, we do have larger room types available. If you're in the area again, I would suggest booking a Deluxe King Room, or even a Studio King Room, as they are much larger room types and more suitable to couples. I'm glad that, despite your other concerns, you where able to relax and enjoy a nice soak in our on-site Artesian Spa's. We hope you decide to come again, so we can prove we are worth more then 2.5 stars.

Thankyou for taking the time to bring all this to our attention. I will pass your review along to maintenance to ensure and remind the house keepers to clean the AC's and make sure the tea and coffee is restocked, if you ever need any more please feel free to come and ask at reception as we have plenty to go around.

Once again we would like to apologise for all the distressed caused during the break-ins. This is not a common occurrence, but we have increased our security. This has prevented any more break-ins from occurring and offered some peace of mind to our guests and staff. The offenders have been caught and are set for trial later this month. We do hope that this one horrible experience does not prevent you from coming again, and enjoying a full and relaxing holiday by the spa.

Thankyou for taking the time to leave us such a lovely review. We are glad to hear you enjoyed your stay and made good use of our Artesian Spa's. We hope to see you again soon for another relaxing get away, and by then we will have had someone have a look at that air conditioner, so it can better fight the Moree heat.

Thankyou for taking the time to leave us such a nice review. We hope to see you again soon!

Thankyou for providing us wit your feedback. As discussed during your stay, we have spoken with our House Keeping staff during there weekly meeting to remind them how important it is to ensure they are removing cobwebs are cleaning all the grout in the bathroom.

Thankyou for taking the time to leave us a review, as your feedback is important to us. I'm glad to hear you where able to enjoy your stay and make good use of the onsite Artesian Spa's, however I am sad to hear that you did not fully enjoy your stay. You have left an anonymous review, so I am unable to see what roo you stayed in to fix the shower and replace the pillows - as this is the first I am hearing of these issues. Please contact us direct, so we can address all your complaints and commence repairs. We look forward to hearing from you soon.

Thankyou for taking the time to leave us a review and bringing these issues to our attention, we will get those fixed ASAP. We do have a few repairs in the works, but it is a busy time of year for all our local tradesmen.I am glad hear that despite your air conditioner you where still able to enjoy your stay and make the most of our Artesian Spas. We hope to see you again soon, maybe after we have finished all our repairs.

Thank you for leaving us such a wonderful review. I'm glad you enjoyed the choice of pools and the conveniences of our central location.

Thankyou for taking the time to review us. We're glad you enjoyed your stay and hope to see you again soon!

I'm sorry to hear you where not able to enjoy your stay due to the size of your room. We advertise the basic single room as being small, given that it is only 12m2. We do have larger rooms available, such as the Deluxe King and Deluxe Studio King, which are 24m2 and 26m2 respectively. If you ever have any questions or concerns regarding room size, or anything else, please do not hesitate to contact a member of our friendly team - after all we're here to help.

Thankyou for taking the time to leave us such a nice review. We hope to see you again soon!

Hi, I am sorry to hear you felt unsafe during your stay. While we do encourage all guests to ensure there vehicles are locked and any valuables are kept safely inside, I can assure you our motel is safe. However, if for any reason you do not feel 100% safe, please discuss your concerns with a member of our friendly reception team as your comfort is out No. 1 priority.

Thankyou for taking the time to leave us such a wonderful review. We're glad you enjoyed your stay and hope to see you again soon!

I'm sorry that we did not meet your expectations. We have indicated in several ways that we do not currently have any meals available due to a major fire. If in future you would prefer to stay in a newer type of room, as parts of our motel are over 60 years old, I would recommend booking a Deluxe Studio room.

Thankyou for taking the time to leave us a review! We hope to see you next time your travels take you to the Moree area.

Thankyou for taking the time to leave us a review. We hope to see you again soon!

I'm sorry to hear you did not find your stay enjoyable, when staying please don't hesitate to raise any concerns with our reception team as we are always happy to help make your stay as enjoyable as possible. We do advertise that the basic single room is small. If you would rather a larger room I would recommend booking a Deluxe King Room or a Deluxe Studio King Room as they are much larger. All of the deluxe rooms has out the front parking, but if that is something you require in basic single room - let us know at booking and we will try our best to assign you a room that will best suit your needs.

Thankyou for taking the time to leave us a review. I'm glad you where able to make the most of our onsite spas while you where here. We hope to see you again soon!

Thankyou for taking the time to leave us such a nice review. I'm sorry to hear you did not find our staff to be as friendly expected. We pride ourselves on providing a warm welcome to all guests and will endeavour to do better when welcoming future guests. However, I am glad to hear you found your room and spas enjoyable. We hope to see you again soon!

Thankyou for your understanding regarding the current repairs at our property. I'm glad you where able to find a nice meal else where - I might have to add the burke and wills to our list of recommendations, although we are expecting to be able to re-open our own restaurant soon. Hopefully then you'll be able to come for another visit and get the full Artesian Spa Motel experience.

Thankyou for taking the time to leave us a review. And yes our restaurant is scheduled to re-open soon. We do not have an exact date yet but we are very excited to get back into our office and start serving meals again.

Thankyou for taking the time to leave us a review. We are aware that our rooms are in need of a renovation. While most of our efforts are currently focused on the repairs being done in our restaurant/reception, we will be refreshing our rooms shortly. While there may of been a stain on the carpet I can guarantee the room is thoroughly clean. We hope to see you again soon, maybe after some more renovations have happened.

Thankyou for taking the time to leave us a review!

Thankyou for taking the time to leave us us such a kind review. I'm glad to hear you enjoyed your stay and made the most of out wonderful artesian spa's, and close proximity to the CBD. We hope to see you again soon!

Thankyou for taking the time to leave us such a nice review. We hope to see you again soon so you can enjoy our Artesian Spa's!

Thankyou for taking the time to leave us a review, we appreciate your feedback. I am sorry to hear your room was missing was some items, we will talk to our housekeeping staff and remind them to double check everything is in place for when guests arrive. However, if they do happen to miss something, please let us know at reception so we can replace the missing items. We have plenty of cups, teaspoons, coffee, and tea - and are more then happy to provide you with any extras you may require, or replacements in cases such as yours.As for the hot water, we have since been made aware of the issue and it has been resolved. If you decide to give us another chance at proving to you why so many people love The Artesian Spa Motel, and something like this happens again, please raise the issue with one of our friendly team members so we can rectify the situation. If we do not know about the problem, we cannot fix it. And if you would prefer a larger room, might I suggest booking one of our Deluxe rooms.Once again, thankyou for taking the time to provide us with your valuable feedback.

Thankyou for taking the time to leave us a review. We have to agree having a nice soak in the Artesian Spa's is a great way to relax and break up the long drive. We look forward to seeing you on your next trip!

Thankyou for taking the time to leave us a rating, we appreciate your feedback. We hope to see you again soon!

Thankyou for taking the time to leave us a review, we appreciate your feedback. We're happy to hear you had an enjoyable stay and hope to see you again soon!

Hi. We're sorry to hear you did not find your stay enjoyable. Once we where made aware of the hot water issue we where able to remedy the issue. As for the delay in refund - we did unfortunately experience some technical issues when trying to process the refund. We did make several calls to you, one the line was busy and the other you answered.

Thankyou for such a wonderful review! We're glad you enjoyed your time relaxing at the spas, and hope to see you again soon - hopefully when our restaurant is re-opened in October, so you can get the full Artesian Spa Motel experience

Thankyou for taking the time to leave us a review, we appreciate your feedback. We are in the process of freshening up our motel a bit, but once we've finished the repairs in our restaurant we should be able to get a lot more done. We hope to see you again soon!

Thankyou for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon!

Hi, I'm sorry you where unsatisfied with your stay. Our prices are competitive for the local area, and we will soon have our restaurant back up and running again, but good things take time. We hope to see you again soon when everything is fully open so we can can get the full artesian experience!

Thankyou for such a lovely review. We're glad you enjoyed your stay and hope to see you again soon!

Thankyou for taking the time to review us, we appreciate your feedback.

Thankyou for taking the time to provide us with feedback on your stay. We have been experiencing some issues with our TVs having to have the channels rescanned after a previous guest has altered the settings. We're still not quit sure has caused this issue but we are working on resolving it. I would like to offer my sincerest apologies that no-one was able to assist you during your stay.

Thankyou for such a kind review! We're glad you enjoyed the spas and made good use of the towels we provide.

Thankyou for the nice review! We appreciate you taking the time to leave a review, and hope you see you again soon.

Thankyou for the kind review. We hope to see you again soon!