6/10 Okay
Elena
Business traveler
2024/4/16
Liked: Amenities
I spent a night in Serena while visiting the area for a business. It was a convenient location for me and I felt safe. My concern is about the room. I had a compact room that was a corner and outside of the large window was a wrap around balcony and in front of the window was laying a gigantic piece of dirty, soggy artificial grass type of carpet in a messy pile. It looked like it was blown there by the wind. I couldn't sleep well all night, despite the note in a room saying it rated best sleep in town due to loud metal noise coming out of the ac, when i figure it out i had to turn it off and try to sleep in a warm room. Otherwise, it's a newish property, beautifully decorated with nice smelling bathroom products. Also towels are brand new and never washed and left massive amounts of lint on my body.
Elena
Stayed 1 night in Apr 2024