Upon check-in, they assigned us the wrong room. They knocked on a guests door and told them that they were in our room. This created a 20 minute argument with the manager. We finally got the room we paid for. The TV didn't work, so I tried to call the front desk to tell them but our phone didn't work either. So I walked down to the front desk to tell them, and they said they knew about (but decided not to tell anyone) that none of the TVs worked. They said they would get a technician to fix the phone. No technician ever came to the room, I told the front desk twice about it but they just gave me lip service. Not that big a deal until you realize that you have to call 20-30 minutes in advance of needing your car so that the valet can have it ready. When you call the hotel on your cell phone, they infrequently answer their outside line. On our last day there our air conditioner stopped working, the front desk said they would get a technician up there to fix it right away. No technician ever showed up before we left. Also, the dribbling water pressure was frustrating.
Overall, it was horrible hotel service. They will probably continue this horrible service, because much of the lip service I received seemed very rehearsed.
They will probably keep selling though because the location is great.