Property amenity

Reviews of Taman Simalem Resort

4 out of 5
Taman Simalem Resort
Km 9, Jalan Raya Merek, Sidikalang, Merek, North Sumatra

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 56 reviews" "
Rating 8 - Good. 26 out of 56 reviews" "
Rating 6 - Okay. 7 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lay Cheng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staffs and great view
Stayed 3 nights in Dec 2023

8/10 Good

TingTing

Traveled with group
Liked: Cleanliness, staff & service
The resort feels very work in progress. It was a comfortable stay but as a resort in the wild, there were ants and bugs that could get into the room.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite cold, big property to check out the place. Number of free in house activities. Nice views around the resort.
Stayed 2 nights in Feb 2020

10/10 Excellent

ISMAI, Medan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and services. The staff take good care of two female travellers and they always look out for us.
Stayed 3 nights in Oct 2019
Response from Anang on 2020/1/6
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Taman Simalem Resort
A very relaxing stay in Taman Simalem Resort. The staff were all so friendly, lead by their capable GM Benard. Special thanks to Kaban, Citra and Jessica for their exceptional services, as well as the restaurant staff at Tongqing and Waterfall venues. The resort has nice rooms overseeing the Lake Toba.
Stayed 4 nights in Dec 2019
Response from Anang on 2020/1/6
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escapade and affordable
the scenery is jaw dropping. The estate is big covering 1 hill i guess. But the drawback is you need car to travel from one end to another. Amenities are plenty to choose and keep you busy for few days stay.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has good view for sunrise. Food selection not as much, but generally it’s delicious. The resort has tons of activities to do. Good for family and couple!
Stayed 1 night in Oct 2019
Response from Anang on 2019/10/30
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how this place is so in tuned with nature. Staff were so polite and everything seems perfect. Tree planting shows how this place respect nature so much. Would be good if they have a butteefly garden to complete the feeling of the place
Stayed 1 night in Oct 2019
Response from Anang on 2019/10/30
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the weather is nice but is better to install air conditioner in every room
Stayed 1 night in Sep 2019
Response from Anang on 2019/10/30
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most amazing place to stay. Combining sustainability with
Stayed 4 nights in Jun 2019
Response from Gusti Anang on 2019/7/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sovelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unassuming experience
We wanted to visit Lake Toba and decided to Taman Simalem Resort (TSR) after reading much about the activities catered by the Resort. Was impressed with the homely service provided by the staff in TSR, it feels like another trip to Club Med. We decided to stay at Tongging Point Lodge as they have room for 4 twins which is convenient for me to gather my 2 teens to get moving for activities. We have great experience with the lady (forgot her name) who brought us through the coffee processing and roasting process. Definitely very enriching for city dwellers like us. The jungle treking was absolute a good workout and a refreshing one at the Twins waterfalls. We were highly encouraged those who visits TSR to go One Tree Hill for the breathtaking view though Tongging Point does have great view as well. The key highlight is the foods served in TSR, they were mainly organic vegetables and fruits. Last but least, we sincerely wanted to say a great thank you to all the staff in TSR despite there is imperfection.
Stayed 2 nights in Jun 2019
Response from Mr. Bernard Tay (Director of Operations) on 2019/6/20
Dear Mr/Ms. Sovelle, Mejuah - juah Warmest Greeting Form Taman Simalem resort Thank you for taking the time to review us. We are happy to know that you and your family had a satisfying experience with us and are grateful for your kind words. Your feedback will be shared with our staff and will serve as encouragement to keep on improving our service and standards. Thank you and have a nice day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Should have some water activities and more interaction from hotel mgt
Stayed 3 nights in Jun 2019
Response from Anang on 2019/6/17
Thanks for staying with us. we appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great, buffet adequate, but ala cart is good. I enjoyed the mie goreng, goreng pisang and coffee.
Stayed 1 night in May 2019
Response from Anang on 2019/5/25
Thanks for staying with us. we appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place with great nature and great services. jungle treking and the agro farm tour is a must try!
Stayed 2 nights in Apr 2019
Response from Anang on 2019/5/25
Thanks for staying with us. we appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view is fantastic. Selection of food is limited. Not suitable for gastronomic tourism
Stayed 3 nights in Apr 2019
Response from Anang on 2019/5/25
Thanks for staying with us. we appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sunrise view of lake toba, staffs are friendly, and tons of activities in the resort. However, have to use public shared toilet for 4 persons room and don’t have aircond.
Stayed 1 night in Mar 2019
Response from Gusti Anang on 2019/4/20
Thank you for taking the time to review us. We are glad you had positive experience during your stay with us. For your information we have other room categories (hotel superior/ deluxe/ premier/suite and villa) that offer ensuite bathroom. Perhaps you can try one of these rooms during your next visit with us. We hope to welcome you again to our resort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful spot at Lake Toba
Really beautiful place to stay.... give yourself at least 2 nights so that you can really explore the hotel and it surroundings...
Stayed 1 night in Feb 2019
Response from Gusti Anang on 2019/4/20
Thank you for choosing us for your destination and good reviews. We are looking forward your visit.

8/10 Good

S.AKMA, kuala lumpur, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is really beautiful and for the future guests do not underestimate the weather, it's really cold and windy, make sure you bring long sleeves, sweater, socks etc.The staffs are friendly and helpful. We paid 2.4 juta rupiah per night but there was no toiletries provided, only soap and shampoo in the bathroom but they didn't refill it, plus the outside toilet was so dirty and smelly in the morning and at night.There is no tv in the room and wifi is not working, every time you logged in, u must call the receptionist to get new wifi password which is so troublesome. It's very expensive for the basic room which is no tv, wifi problem, toilet outside (smelly and dirty). no toiletries provided,no iron. Just bear in mind, it's expensive because of the view with a really basic room.
Stayed 2 nights in Dec 2018
Response from Mr. Bernard Tay (Director of Operations) on 2019/1/11
Dear Mr/Ms S. Akma, We are sorry to hear about your unpleasant experiences. You have booked our Lodge room which is a dormitory style accommodation for 4 people in a room. We do offer other normal hotel rooms with attached bathroom and amenities as well as villa units. Nevertheless, we acknowledge the shortfall in our lodge housekeeping. The staff in charge has been counselled to be more vigilant and fast in replenishing the communal toilet supplies. As for our IT infrastructure, we are limited due to our hilly terrain and lack of choice of service provider but will continue to find means to improve. Once again, thank you for your kind review. We will strive to do better.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A should go place!
It was an amazing stay. The sun rise....the view. I definitely will come back here and would recommend friends and family to put it as their to go place. However, your staff are not really helpful when i ask for information regarding my transport back to medan as i was told by the driver that i only booked a one way trip. Your staff told me that i have to wait and see whether they have a driver on that day. Which is too late, what if there is no transport? In the end i have to do everything on my own. From going online booking and confirming my trip back. Staff during breakfast and dinner lacks the initiative to top up foods and drink before it runs out. Which would result in a long queue and too long of a waiting time. Apart from this eveyone there have been friendly and helps out in everyway. Thank you so much for your hospitality!
Stayed 3 nights in Dec 2018
Response from Mr. Bernard Tay on 2018/12/29
Dear Mr Muhammad, Thank you for taking the time to review us. It is heartening to see that you enjoyed your overall stay with us despite a few hiccups. Due to peak period, we definitely experienced a few of crunch moments. We sincerely apologize for these shortcomings. As for transport, our transport partner provider does not stand by a fleet at the resort. Most of our guests do arrange both way transfers to confirm availability in advance. Once again, your feedback is important to us and we will continue to improve our service. Look forward to your next visit to us. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Good

Rosneh

Liked: Cleanliness, staff & service, room comfort
Staff are very helpful and efficient. Need to improve on the hotel restaurant menu and food since the resort is very big and far , won't be a le ri find food outside
Stayed 2 nights in Dec 2018
Response from Mr. Bernard Tay on 2018/12/20
Dear Ms Rosneh, Thank you for taking the time to review us. We shall certainly work on improving our food menu. At this point in time, due to large base of domestic travellers, our menu still caters mostly towards local taste. We shall definitely work towards some menu revamp to cater to growing international travellers' taste bud. We thank you for your kind feedback and hope to be given the opportunity to be of service to you again. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant stay . Hotel supervisor Mr Kamar done a well job .. the only thing is I request for simple decoration for room , the management just ignore . This is the first hotel that i request for simple decoration for celebration that just ingnore my concern.. some more ask me to take anniversary package.. And i request for double bed, they give me a tripe bed which I doesn’t request , say that the extra bed if I use would be additional charges. Pls listen to customer concern, don’t be so money minded.
Stayed 1 night in Dec 2018
Response from Mr. Bernard Tay on 2019/1/8
Dear Ma'am, Thank you for taking the time to review your stay with us. We are glad to note you had an overall positive experience with us. We are sorry for the responses you received on your room decoration and extra bed in your room. Due to words limitation on responses imposed by Expedia, we would write to you directly to explain on these matters. Best Regards Bernard Tay Director of Operations

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Mr. Bernard Tay on 2018/12/29
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Mr. Bernard Tay on 2018/12/29
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be near to nature especially in the morning having breakfast. Nice cool air and beautiful scenery couple with sincere services and honesty from the staffs working at T. Simalem resort
Stayed 4 nights in Nov 2018

8/10 Good

Asri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aman. Damai. Nyaman
Stayed 1 night in Nov 2018

10/10 Excellent

HongDe, Singapore, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is not just only clean and beautiful, the staff working there were one of a kind that I have never seen anywhere else. Jesika (Guest Relation Officer) of the resort was super helpful and kind during our trip there. She had taken care of all our needs even went above our expectation! Kudos! Without her help my wedding proposal wouldn't be so successful! I can only describe this place as heaven on earth. The only downside of this trip was that there are some part of the resort that are under construction hence there's a little noise disturbance once in a while but once again Jesika managed to help us minimize it by shifting us to a room that are much further to the construction. Once again, thank you Taman Simalem Resort Team for making my stay there unforgettable!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort to chill out and relax with variety of activities.
Stayed 2 nights in Sep 2018

10/10 Excellent

Da Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Bebin, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view of Toba lake from this hotel
Nice and polite staff, clean room, we get spectacular view, amazing experience...
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay for view but it's worth it!
We initially booked 2 nights for Waterfall Lodge Hotel - Superior. When we arrived and check-in, we found out that it was actually quite inconvenient to travel around Taman Simalem for activities (e.g: sunrise at amphitheatre or yoga). You need at least 30-45mins to get around by foot or 10-15mins by buggy. So, the front desk staff was very kind to recommend us to upgrade our room at Tongging Point. Thankfully, there were rooms for us. We decided to stay 1 night at Tongging Point Deluxe (with view of Lake Toba) and 1 night at Superior (garden view). The view was one of breath-taking beauty and the air was so fresh. We watched the sunset just outside our room and even spotted a rainbow! There was no air conditioning in the room as the hotel is situated on the mountains but it can be quite stuffy on a sunny day. We were pleasantly surprised to have different dinner menu for 2 nights. First night was BBQ selection and second night was steamboat. Sumptuous breakfast was mostly organic. There were many complimentary (free of charge) activities organized by the hotel. The staff were very friendly and called for buggy pick-up every time they see their guests at the lobby. Overall, we enjoyed our stay very much but please bear in mind this hotel is about 4-5hrs drive (subjected to traffic conditions) from Medan Airport.
Stayed 2 nights in Jul 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, great hotel
The resort is set on the edge of Lake Toba with stunning views of the lake and surrounding area. The hotel staff were exceptional, probably the best I have ever experienced and in particular Jesika and Kaban. They could not do more for us and we’re always checking we were ok. The only negatives to our stay were: 1. The resort had not fully opened and a number of the activities (including the golf and yoga) were not available, which we were unaware of when we booked the hotel. 2. There is a very limited selection of food across the resort particularly for a vegetarian. The staff did do all they could to try and provide meals to suit, however I do feel that this could be improved.
Stayed 2 nights in Jun 2018

8/10 Good

Kit Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
We enjoyed our stay. The room was clean and the bed comfortable. With a bit of patience, there was adequate hot water which is very important as it is cool in this hill resort. The staff were friendly and accommodating and most of all, we were treated to excellent views of Lake Toba. It was the correct choice for us.
Stayed 4 nights in May 2018

8/10 Good

Rachel, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel surrounded by mountain and hills...
Staffs are friendly, especially theri GRO...activities are very attractive. weather is superb...food is good, and nearby Toba lake, there is fantastic Kelong Seafood
Stayed 1 night in May 2018

10/10 Excellent

Janice, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort with an awesome view of Lake Toba!
Check in was smooth & fast. Staffs were friendly and helpful. The rooms were rather spacious and very clean. Definitely request for a lake view room! Nightly rates included dinner as well, which was a pleasant surprise! The views from the dining areas were amazing! Location is slightly further from the other attractions but the great views made up for it. Would have gone for the activities (jungle trek etc.) if we had more time! Will definitely be back again!
Stayed 3 nights in May 2018

6/10 Okay

J, kL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Oversized and unfinished
The view to Lake Toba, preserved forest & climate is very nice. The hotel room and meals are very nice too. But the whole development is way too big that you see unfinished projects everywhere and the current facility needs a bit more tender loving care.
Stayed 1 night in Apr 2018

6/10 Okay

Law

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really exciting and awesome view. The hotel is excellent and the staffs are very friendly. The hotel need to improve on food.
Stayed 1 night in Dec 2017

10/10 Excellent

TOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place for refreshing with couple but not with family or friends because one room is only for two persons with expensive rate but it is suitable for honeymoon with nice view of mountain n also lake toba. the room is very nice clean n comfort.
Stayed 1 night in Dec 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, room comfort
Big Compound. Breathtaking Views.
Excellent views. But expensive hotel food.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ok but not 5 star
Great location but no western comforts...only buffet meals, lots of rice....place badly needing upkeep...seems owners keep building but no maintaining of existing rooms....beautiful forest and gardens

6/10 Okay

JC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view of Lake Toba
One of the best places to view Lake Toba. Enjoyed the sunrise at One Tree Hill, and Lake view at the breakfast area and room. Fresh air every day. Staff are friendly but communication could be a problem as they speak little English (most of the guests who stay there are locals). Look for Oliver or Kaman if need to converse in English. Room cleanliness is tip top. As the resort is at the top of mountain, weather is pretty cool hence there's no air conditioning in the room which could make it stuffy at times. Non soundproof too. In house activities are available ie jungle trekking, obstacles adventure, pony riding (for kids) etc. Breakfast spread is reasonable, and we had different types of dinner every night - bbq/grilled, steamboat and hotplate. There is band entertainment during dinner. Overall a pleasant experience. Good for 1-2 nights stay. Be sure to hire a car for convenience.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stunning view but not worth it at all
The taxi ride from the airport to the hotel took 6.5 hours (traffic was bad) The view was stunning and the staff tried very hard and were extremely friendly, however overall this visit was a fail. I suspect that hotel staff have not been trained properly and thus cannot be blamed for what they do not know. We ordered room service twice and both times it never came. Our room had a higher up window without a curtain, so from 6am the room was very bright. It was also very loud from 6am with guests in other rooms yelling and children screaming. Sleeping in was impossible. You also had to run the shower for a good 10 minutes to get hot water. The room had only the bare minimum for towels and pillows. We tried to book massages at the spa and were told that it was only available for men. Arranging for transportation back to the airport was almost impossible, making us wonder how the other guests get to the airport once they check out. One person told us that most people arrange the transport back to the airport from the airport when they first arrive, but we had no idea we had to do that. The buffet meals provided 3 times a day were very basic and repetitive. We tried eating at a coffee shop at the hotel and literally half of the items on the menu were actually not available. On our last night were were told about another restaurant on the property with a la carte menu and the food was quite tasty. However, we were not aware until our last night that this restaurant was even there.

6/10 Okay

Peter, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular view overseeing Danau Toba
Living in Jakarta it was a really retreat to stay at a higher ground to enjoy the cold and dry climate there. The view from the resort overseeing the north of Danau Toba is spectacular. Green hills and forest surrounded. We went one day to Samosir Island taking the longer west -side route but have to say it was worth to do. The view along the road sneaking down from the top is as well spectacular and a must see. What makes me always sad is to see that the local people do not care about the environment. Left and right the roads there is a lot waste plastic bottles, bags, etc. througing to of the car and often saw dump sides. On sightseeing spots as well, people just left their waste on the spot or through it down. When this will be change? We stood 5 nights in the resort with our 10 years old daughter. It is a large resort with a lot of activities for children. There is also a Jungle trekking for a couple of hours possible. We went with Pak Kaban the tour guide to a twin waterfall and explained a lot of things in the forest. Very intersting. He also gave a lot of tips what to see or to eat around the resort. You need to consider that the region arround Danau Toba is not yet so much developed for international tourist and good hotels are limited. So do not expect 4 to 5 star hotels. Consider this I think the Hotel is one of the best one at this region. The resort is still under development and some construction works are ongoing.

8/10 Good

dz, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must-stay
Wonderful place with so many activities included. Differents type of rooms, staff very welcoming, good good. It's really worth it!
Stayed 1 night in Jul 2019
Response from Gusti Anang on 2019/7/10
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kamar tidak ada toilet dalam
Kamar ini tidak memiliki toilet di dalam tapi tidak ada deskripsinya. Saya mengajak ke 2 orang tua saya yg berumur 80 tahun dan malam mereka sering hrs ke toilet. Waktu mau upgrade ternyata mereka tidak mempunyai kamar 4 orang dengan toilet di dalam. Saya terpaksa menghabiskan 3 jura rupiah untuk sewa 1 kamar yang ada toilet dan dikenakan harga walk in yang mahal lagi.
Stayed 1 night in Jul 2019
Response from Anang on 2019/7/29
Thanks for staying with us. We appreciate your feedback!

8/10 Good

koji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ファミリーに最適!
大自然の中の大規模な施設。 ロッジは清潔で、シャワー良し、ベッド良しで快適に過ごせた。 アクティビティはファミリー向け。 もう少し大自然のアクティビティ、例えば火山の見学ツアーとかあれば幅は拡がると思った。
Stayed 3 nights in Apr 2019
Response from Anang on 2019/6/13
Thanks for staying with us. we appreciate your feedback!