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Reviews of Grand Universe Lucca, Autograph Collection

4 out of 5
Grand Universe Lucca, Autograph Collection
Piazza Del Giglio 1, Lucca, LU

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Alameda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Stayed 2 nights in Apr 2024
Response from Antonia Cavani Director of Operations on 2024/4/22
Dear David,thank you for choosing Grand Universe Lucca for your last stay and thank you for sharing your positive experience.We are delighted that your stay lived up your expectations and provided you a memorable visit in Lucca.Can't wait to welcome you back soon.Sincerely,Antonia CavaniDirector of Operations

8/10 Good

Gary, goshen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Stayed 3 nights in Nov 2023
Response from Antonia Cavani Director of Operations on 2023/11/14
Dear Gary,thank you for choosing Grand Universe Lucca for your recent stay and thank you for the time spent to share your opinion with us.Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we need to improve in order to meet our guests expectations.We hopeto welcome you again at Grand Universe Lucca.Sincerely,Antonia CavaniDirector of Operations

10/10 Excellent

Norman

Stayed 2 nights in Aug 2023
Response from Antonia Cavani Director of Operations Grand Univer on 2023/9/21
Dear Norman,thank you for choosing Grand Universe Lucca for your last stay and thank you for the time spent to review your experience.We are glad to read that you spent great time in Lucca with us.We hope to welcome you back soon.Sincerely,Antonia CavaniDirector of Operations

10/10 Excellent

Marcelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.
Response from Antonia Cavani Director of Operations Grand Univer on 2023/8/28
Dear Marcelo,thank your for choosing Grand Universe Lucca for your stay and thank you for the time spent to review your experience.We are glad to read that you spent such a lovely time with us and we hope to welcome you back one day.Sincerely,Antonia CavaniDirector of Operations

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2023
Response from Antonia Cavani Director of Operations Grand Univer on 2023/8/24
Dear Lisa,greetings from Grand Universe Lucca.We are glad to know that you spent a great time with us in Lucca.Please do not hesitate to contact us anytime you wish to come back.Sincerely,Antonia CavaniDirector of Operations

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Stayed 1 night in Jun 2023
Response from Antonia Cavani Director of Operations Grand Univer on 2023/7/3
Dear Tania,Thank you for staying at Grand Universe Lucca and thank you for the time spent to write your review on this portal. We are thrilled to read that your stay exceeded your expectation and we hope to welcome you back near in the future.Sincerely,Antonia Cavani Director of OperationsGrand Universe Lucca - Autograph Collection

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Antonia Cavani Director of Operations Grand Univer on 2023/6/30
Dear James,greetings from Grand Universe Lucca.We are glad to read that you had an enjoyable stay with us in Lucca.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Antonia Cavani Director of Operations Grand Univer on 2023/5/3
Dear Guest,thank you for staying at Grand Universe Lucca and thank you for sharing your feedback on this portal.We hope to welcome you back soon.Sicnerely,

10/10 Excellent

Karl C

Stayed 2 nights in Dec 2022
Response from Antonia Cavani Director of Operations Grand Univer on 2022/12/21
Dear Karl C,thank you very much for staying at Grand Universe Lucca and thank you very much for sharing your feedback on this portal.We are proud to leave good memories for our special guests.We hope to welcome you back at Grand Universe Lucca near in the future.Happy Holidays

10/10 Excellent

ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Stayed 3 nights in Oct 2022
Response from Antonia Cavani Director of Operations Grand Univer on 2022/10/28
Dear Guest,thank you for staying at Grand Universe Lucca and thank you for the time spent to review it. We are glad to read that you spent a memorable stay with us, thanks to our staff service.We are glad that you had a wonderful experience at our restaurant, where our chef always uses high quality and local products.We hope to welcome you back near in the future.Sincerely,Antonia CavaniDirector of Operations Grand Universe Lucca - Autograph Collection

4/10 Poor

Sze Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Stayed 2 nights in Aug 2022
Response from Antonia Cavani Director of Operations Grand Univer on 2022/9/2
Dear Mr. Ling,greetings from Grand Universe Lucca. We are pleased to read your excellent feedback on your recent experience. Your comment has been shared with the whole staff, that would like to tell you thank you. We hope to welcome you back near in the future. Sincerely,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Stayed 1 night in Jun 2022
Response from Antonia Cavani, Director of Operations Grand Unive on 2022/6/23
Dear Nancy, thank you for choosing Grand Universe Lucca for your recent stay and thank you for the time spent to leave your feedback on this portal. The opinion of our Guests is important to improve our service. The Grand Universe Lucca is a boutique hotel located in the centre of Lucca, inside a historical palace dating back to 1857. For this reason, most of our rooms respect the original configuration of the building and have limited dimensions. However, they have been recently refurbished in an elegant, modern style, and are fully equipped with every comfort to meet the needs and desires of our Guests. We hope to have you again as our valued Guest at Grand Universe Lucca soon. Kind Regards, Antonia Cavani, Director of Operations Grand Universe Lucca - Autograph Collection

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Large rooms!
Stayed 2 nights in May 2022
Response from Antonia Cavani, Director of Operations Grand Unive on 2022/5/14
Dear Kevin, thank you for staying at Grand Universe Lucca and for the time spent to leave your review on this portal. We are glad that your stay exceeded your expectations. We hope to welcome you back at Grand Universe Lucca near in the future. Sincerely,

10/10 Excellent

Telmen

Stayed 1 night in Feb 2022
Response from Antonia Cavani on 2022/2/24
Dear Telmen, thank you for staying at Grand Universe Lucca and for the time spent to share your honest feedback on your recent experience. Our staff hardly work to let the stay of our guests be unique and memorable. We hope to welcome you back to Grand Universe Lucca near in the future. Sincerely, Antonia Cavani- Director of Operations Grand Universe Lucca, Autograph Collection

8/10 Good

philippe

Stayed 1 night in Dec 2021

10/10 Excellent

dalbir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.
Stayed 2 nights in Nov 2021
Response from Hotel Management on 2021/11/13
Dear Dalbir, on behalf of the entire hotel team, we thank you for choosing Grand Universe Lucca-Autograph Collection for your recent stay and for sharing your valued feedback on this portal. We aim to deliver excellent service and great memories to our guests, and we are glad to know that you appreciated the friendliness of our hotel team. We hope to have the pleasure of having you as our guest again in the near future, whenever your travels will bring you to Lucca again. Kind regards Antonia Cavani Director of Operations Grand Universe Lucca- Autograph Collection

8/10 Good

David Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort amd service were top notch
Stayed 1 night in Oct 2021
Response from Hotel Management on 2021/11/13
Dear David Gregory, thank you for staying at Grand Universe Lucca and for the time spent sharing your honest feedback on your recent experience. We hope to welcome you back in our beautiful city. Best regards Antonia Cavani Director of Operations Grand Universe Lucca- Autograph Collection

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hotel Management on 2021/9/27
Dear Giovanni, thank you for your excellent feedback. We hope to have the pleasure of having you here as our guest in the near future. The staff of Grand Universe Lucca-Autograph Collection

8/10 Good

shiori

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Antonia Cavani Director of Operations Grand Univer on 2023/8/9
Dear shiori, Thank you for your review.We are glad to see that you have enjoyed your stay in Lucca.The opinion of our most valued guests it's very important to improve our service every day. We hope to welcome you again one day at Gran Universe Lucca.Sincerely, Antonia Cavani Director of operation Grand Universe Lucca,Autograph Collection

10/10 Excellent

Louise

Stayed 2 nights in Jul 2022
Response from Antonia Cavani Director of Operations Grand Unive on 2022/7/22
Dear Louise, greetings from Grand universe Lucca. We are glad to read that your experience lived up your expectation: the opinion of our valued guests is always important to improve our service. We hope to welcome you back at Grand Universe Lucca soon. Sincerely, Antonia Cavani Director of Operations Grand Universe Lucca

8/10 Good

Eriksson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt och bekvämt.
Vi gillade hotell Grand Universe centrala läge och den fräscha upplevelsen. Dock var vissa delar av hotellet stängt bl.a. skybar, säkert p.g.a. lågsäsong. Ingen parkeringservice tyvärr vilket medför rätt mycket merjobb då det är svårt med plats i Lucca. Incheckning tog onödigt lång tid... Icke prisvärd frukost och generellt högre priser men bra service.
Stayed 1 night in Oct 2021
Response from Hotel Management on 2021/11/13
Dear Eriksson, thank you for choosing Grand Universe Lucca for your stay and for taking the time to spend your honest feedback on your recent experience. We consider the opinion of our guests an opportunity to improve our service: I have shared your feedback with all the staff on property. We truly hope to have the possibility to welcome you back at Grand Universe Lucca in the future. Best regards, Antonia Cavani, Director of Operations Grand Universe Lucca-Autograph Collection

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 1 night in Jul 2021
Response from Grand Universe Lucca on 2021/8/21
Thank you for your feedback. We hope to have you here again in future. The staff of Grand Universe Lucca.