外觀

瑪麗皇后飯店的評分

3 out of 5
瑪麗皇后飯店
1126 Queens Hwy, Long Beach, CA

評論

8.6

有夠讚

10 分,有夠讚;1306 則評論中有 782 則" "
8 分,不錯哦;1306 則評論中有 269 則" "
6 分,一般般;1306 則評論中有 121 則" "
4 分,不太好;1306 則評論中有 59 則" "
2 分,很糟糕;1306 則評論中有 75 則" "

8.8/10

整潔度

9.0/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

2/10 很糟糕

xing

於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月26日回覆
Xing, it's disheartening to know that your stay didn't live up to expectations. We continuously strive for improvement, and your feedback is invaluable in this process. We hope for a chance to offer you a better experience in the future.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved it!!! Perfect! Will be back!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Eric

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place. Don’t miss out staying a night and touring this ship
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Stephen

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
My family and I enjoyed exploring the entire ship!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月23日回覆
Stephen, we're thrilled to hear that you and your family had a great time exploring the ship. Hotel Queen Mary takes pride in offering such unique experiences. We look forward to welcoming you back for more adventures!

6/10 一般般

LORENA

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月23日回覆
Lorena, thank you for sharing your rating. Your feedback is valuable to us. If there are specific areas where we can improve or if you have more insights to share, we would love to hear from you. We hope to have the opportunity to serve you better in the future.

4/10 不太好

Samantha,Yucaipa

團體旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
O
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月22日回覆
We appreciate you sharing your concerns with us, Samantha.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 有夠讚

Eric

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful place!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日回覆
Eric, thank you for your kind words! We're thrilled to hear you had a wonderful stay at Hotel Queen Mary. We're looking forward to welcoming you back soon!

10/10 有夠讚

Tina

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
History
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日回覆
Tina, thank you for your wonderful review. The team members at Hotel Queen Mary are delighted to hear that you appreciated its historic charm. We look forward to welcoming you back soon.

10/10 有夠讚

Hilda

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was amazing experience my family enjoy the stay we loved it everyone was nice at all times and make our stay the best .
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日回覆
Hilda, thank you for your wonderful feedback! Hotel Queen Mary is delighted to hear that your family enjoyed the stay and that our team members made your experience exceptional. We're looking forward to welcoming you back.

10/10 有夠讚

robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年5月22日回覆
robert, thank you for your amazing rating! The team at Hotel Queen Mary is thrilled you enjoyed your stay. We look forward to welcoming you back soon!

6/10 一般般

Cindy,Las Vegas

家庭旅遊
不喜歡:設施服務
Not worth the price for one night. Very limited amenities and the food was mediocre. I was extremely disappointed. The room was clean and the staff was nice.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日回覆
Cindy, thank you for sharing your thoughts. We appreciate your feedback and are happy to hear that you found your room clean and our team members friendly. Your comments about the amenities and food will be taken into consideration as we look to improve our services.

2/10 很糟糕

Summer

不喜歡:員工素質、設施服務和住宿環境和硬體
This is worst hotel in Los Angeles, I never thought a hotel would be so bad in U.S. Very old and dirty. knock on the door at 7 o'clock in the morning and tell me not to smoke. I'm not smoking, I'm sleeping. I didn't smoke, tell me to fine $250. The hotel rules for checking out at 11 am, but they knocked on my door three times at 7 am, 9 am, and 10 am, telling me that I must check out,I was sleeping at 7 o'clock in the morning when they knocked on the door and told me not to smoke. I said you could come in to check, but they didn't come in and told me to fine $250. I was sleeping at 9am when they knocked on the door again and told me to check out. At 10 o'clock, I was taking a shower when they knocked on the door again. I didn't respond, so they opened the door and told me to check out. It was crazy and scary, and there was no privacy left. I would tell everyone not to choose them. This hotel is simply unreasonable
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月21日回覆
Summer, thank you for sharing your experience. The observations you raised about your stay are concerning. The events described do not align with the high standards the team strives for. Your feedback will be addressed with relevant team members to ensure a more pleasant experience for future guests.

10/10 有夠讚

Jason

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月19日回覆
Jason, thank you for sharing your positive rating of Hotel Queen Mary! Our team is delighted to see you had a great experience. We look forward to welcoming you back soon!

8/10 不錯哦

CARMEN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
1-After being awakened by a fire alarm at 5:30 am a expected to see some stuff on the hallway to guide us, but unfortunately there was nobody. 2-the breakfast buffet for $30.00 dollars it was ridiculously disappointing it was more like a complimentary breakfast and it should’ve been no more than $10.00. Maybe $15.00 dollars . I booked the Queen Mary for the convenience of having the cruise next to it and hoping for a once in a lifetime experience.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月22日回覆
Carmen, thank you for sharing your thoughts. The feedback is valuable, and the team is always looking at ways to enhance the guest experience. It is great that the convenience of being next to the cruise met your needs. Your insights on the early morning incident and the breakfast offering will be addressed with the relevant teams. We hope your time at Hotel Queen Mary had memorable moments and would be delighted to welcome you back in the future.

8/10 不錯哦

RENITA

家庭旅遊
喜歡:整潔度和員工素質
Construction
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Renita, thank you for your review of Hotel Queen Mary. We appreciate your understanding regarding the construction and are glad it didn't detract too much from your stay. We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

shannon

Unique property
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Shannon, thank you for sharing your positive experience at Hotel Queen Mary. We're delighted to hear you enjoyed the unique charm of our property. We're looking forward to welcoming you back.

8/10 不錯哦

Jerome

情侶出遊
喜歡:整潔度、員工素質和設施服務
Well for a historic hotel I’d have to say that they are improving. I was a bit disappointed in the appearance of the room. Definitely did not look like the picture. The windows which were supposed to provide a view of the harbor did anything but. One was so dingy and dirty you couldn’t make anything out. The other had white paint smeared. The bed skirt was yellow and dingy and ripped pretty off putting. The carpet needs updating. Overall comfortable and clean. The second night we got a couple of cackling hens who talked in their loudest most annoying voices. So much so that I was able to hear that they were too stupid to figure out how the toilet flushed properly and that they were having to repeatedly flush to get their “business down” Thankfully a phone call to the front desk and security came down and got them to quiet down. The elevator’s were down at the end of our stay and I had to carry our luggage up the stairs to the main lobby area. Their key system was upgraded that day so it took four trips up and down the stairs the first day to get that figured out. I guess I should thank them for getting me a workout. By far the gem of the stay was the ship, which as a history buff was spectacular! The staff, from front desk, security, tour guides, bartenders, waiters and waitresses were outstanding! The best service I’ve had! They were all so warm, friendly and so knowledgeable of the ship. I highly recommend the tours. I will definitely stay there again.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月17日回覆
Jerome,Thank you for sharing your experience at the Hotel Queen Mary. It is rewarding to hear that you found our hotel’s historic charm and the ship to be spectacular, especially as a history enthusiast. We're delighted that our team members provided you with outstanding service and made your stay enjoyable.Your comments regarding the room’s appearance and the noise issue have been noted. It's good to know that our front desk and security teams were effective in addressing the disturbance promptly. We appreciate your understanding during the key system upgrade and elevator downtime. Your feedback helps us improve, and we are pleased that you would stay with us again.We're definitely looking forward to welcoming you back on your next visit!

10/10 有夠讚

Harvey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a unique experience and staying here takes you back in time. The staff at the front desk are fabulous. I really enjoyed being able to take a complimentary self-guided tour of the Queen Mary. If you are looking for luxury, first class, this might not be for you. But we enjoyed our stay. I would probably pass on the Paranormal Ship Walk Tour we took. It was just "OK" although the guide was very personable, I preferred our own self-guided walk earlier in the day.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Harvey, thank you for sharing your positive experience at Hotel Queen Mary. It's great to hear that our front desk team members made a fabulous impression and that you enjoyed the self-guided tour. We appreciate your feedback about the Paranormal Ship Walk Tour and will take it into consideration. We hope to have the pleasure of welcoming you back in the future!

10/10 有夠讚

Gladie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Thank you for the fantastic rating, Gladie!We strive to make all of our guests feel welcome and relaxed during their time at Hotel Queen Mary! We can't wait to see you again soon.

8/10 不錯哦

Shirley

喜歡:員工素質
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Thank you for the 4-star rating, Shirley!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hotel Queen Mary. Thank you again for sharing!

10/10 有夠讚

Anke

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ein Erlebnis der besonderen Art auf der Queen Mary! Sehr netter und freundlicher Empfang!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Anke, vielen Dank für Ihre wunderbare Bewertung! Das Team des Hotel Queen Mary freut sich, dass Sie ein unvergessliches Erlebnis hatten und unseren Empfang herzlich und freundlich empfanden. Wir freuen uns darauf, Sie für einen weiteren außergewöhnlichen Aufenthalt wieder bei uns begrüßen zu dürfen!

10/10 有夠讚

Trisha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had an awesome time
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
Trisha, thank you for your wonderful feedback! The team at Hotel Queen Mary is delighted to hear you had an awesome time. We're looking forward to your next visit!

10/10 有夠讚

Tracy

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It’s the Queen Mary.. History, history, it was an amazing experience.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月15日回覆
Tracy, thank you for sharing your enthusiasm! Hotel Queen Mary is indeed steeped in history. We're delighted to hear you had an amazing experience. We're looking forward to welcoming you back for another memorable stay.

8/10 不錯哦

Nancy

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel experience was good .Disappointed that we were chase out of the Observation Bar at 10:15 when closing time was 10:30pm.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日回覆
Nancy,Thank you for sharing your experience at Hotel Queen Mary. While it's fantastic to hear you enjoyed your overall stay, we appreciate your feedback about the Observation Bar. This valuable insight helps us improve our guest experience. We hope to welcome you back soon for an even better visit.Best regards,

10/10 有夠讚

Penny,Fraser Road

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely love this ship! Our 3rd stay here and she's Absolutely amazing... renovations are great in the rooms.... but the beauty of the ships decor is still stunning 😍 highly recommend a stay here!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日回覆
Penny, we are thrilled to hear that you enjoyed your 3rd stay at Hotel Queen Mary. We appreciate your compliments on the room renovations and the captivating décor of the ship. Your recommendation means a great deal to us. Looking forward to welcoming you back for your 4th visit.

8/10 不錯哦

Andrew

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月14日回覆
Andrew, it's a pleasure to see your 4-star rating for Hotel Queen Mary. We sincerely hope we exceeded your expectations and provided an enjoyable stay. If you have any further feedback or suggestions, do not hesitate to share them. We look forward to possibly hosting you again in the future.

10/10 有夠讚

Khaterine

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The view was incredible
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Khaterine, we're thrilled to hear you enjoyed the remarkable scenery from Hotel Queen Mary. It's truly an experience like no other. We appreciate your words and look forward to your next visit.

10/10 有夠讚

Molly

Historic, beautiful and fun stay
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月15日回覆
Molly, it's wonderful to hear you enjoyed your stay at Hotel Queen Mary! Our historic charm and vibrant atmosphere are indeed part of the unique experience we aim to offer. Thank you for your feedback, and we hope to welcome you back for another delightful visit.

10/10 有夠讚

Kimberly

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful ghosts
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Thank you for the wonderful rating, Kimberly!It's fantastic you enjoyed your time at Hotel Queen Mary so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 有夠讚

Frederick

喜歡:住宿環境和硬體
I loved the historical aspect of the property
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月12日回覆
Frederick, it's wonderful to hear that you appreciated the rich heritage of Hotel Queen Mary. Our aim is indeed to offer a unique experience that blends the charm of the past with modern amenities. Thank you for your review, we hope to welcome you back soon.

10/10 有夠讚

Tannis

家庭旅遊
喜歡:設施服務
Absolutely stunning ship, fantastic history and amazing staff!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Tannis, we're thrilled to hear you appreciated the grandeur of Hotel Queen Mary and its rich history. Our team members take pride in bringing the story of this iconic ship to life. We are grateful for your feedback and look forward to welcoming you aboard once more in the future.

10/10 有夠讚

Edward

喜歡:整潔度、員工素質和住宿環境和硬體
Customer Service 於 2024年5月13日回覆
Edward, it's fantastic to hear that your stay at Hotel Queen Mary met your expectations. We truly appreciate your high rating. If you wish to share any highlights from your visit, we'd be thrilled to hear. Thank you once again, and we're eagerly anticipating your next stay with us.

10/10 有夠讚

Sean

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Sean, thank you for sharing your wonderful rating of Hotel Queen Mary. Our team hopes to welcome you back for another exceptional stay soon.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Thanks for the outstanding rating, Robert!We're delighted your time at Hotel Queen Mary was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 有夠讚

Patricia

喜歡:整潔度、員工素質和住宿環境和硬體
Nice
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月11日回覆
Patricia, it's great to hear you had a nice stay at Hotel Queen Mary. Your feedback is truly appreciated and we look forward to serving you again soon. Thank you for choosing us for your stay.

10/10 有夠讚

Demetry,Mount Airy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Such a privilege to stay and eat on the Queen Mary. Her elegance snd charm were heartwarming. I highly recommend also taking the tours of the ship as she has so much history to offer.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月11日回覆
Demetry, it's wonderful to hear that you cherished your time at Hotel Queen Mary. We're delighted that you found our atmosphere heartwarming and appreciated the extraordinary charm of our unique property. The historical ship tours indeed provide an exciting glimpse into the past. Your recommendation is highly valued, and we look forward to welcoming you back soon.

8/10 不錯哦

Stuart

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed on the Queen Mary before and always love its old world charm.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月14日回覆
Stuart, it's wonderful to hear that you've chosen to stay at Hotel Queen Mary multiple times and that you appreciate its unique historical ambiance. It's an honor to have repeat guests like yourself and we're thrilled our property continues to captivate you. We look forward to your next visit.

10/10 有夠讚

Christine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a great place to visit, staff very helpful and safety conscious. All in all a wonderful experience!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日回覆
Christine, thank you for taking the time to share your experience at Hotel Queen Mary. We're delighted to hear you had a wonderful time and found our team members attentive and committed to your safety. We also appreciate your recognition of their efforts. We're looking forward to welcoming you back for another excellent stay!

10/10 有夠讚

Talon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great and educational adventure.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日回覆
Talon, thank you for your glowing review. We're thrilled that your stay at Hotel Queen Mary was both enjoyable and informative. We hope to welcome you back for another captivating adventure soon.

10/10 有夠讚

Vern

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved the historical authenticity of this very special ship and hotel. It is truly a world treasure!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月8日回覆
Vern, thank you for sharing your journey aboard the Hotel Queen Mary. We're thrilled to know that you appreciated the genuine historical aspect of our extraordinary ship and hotel. Indeed, it is a global treasure and we're glad to have had you. We're looking forward to your next visit.

10/10 有夠讚

Patrick

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Historic, surprising, spooky!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月8日回覆
Patrick, it's delightful to hear of your extraordinary experience at Hotel Queen Mary. Thank you for noticing the charm and intrigue our hotel holds. We trust the element of mystery added to your memorable stay. Looking forward to welcoming you back.

10/10 有夠讚

Stacie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the place !!! Wish they had more places to eat
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月8日回覆
Stacie, it's wonderful to hear that you loved your stay at Hotel Queen Mary! We certainly understand your preference for more dining options. While we do have a variety on site, the area also offers a multitude of diverse eateries. Thank you for your positive review, we look forward to welcoming you back in the future.

10/10 有夠讚

Michael

喜歡:設施服務
Ok
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月8日回覆
Michael, it's great to hear that your stay at Hotel Queen Mary met your expectations. We appreciate your feedback and hope to serve you again soon.

10/10 有夠讚

Antonio,Chicago Heights

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The history of the ship
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Antonio, we're thrilled to know you've taken interest in the rich history of Hotel Queen Mary. Our floating gem indeed boasts numerous unforgettable tales waiting to be discovered. Thank you for leaving a review, and we hope to greet you onboard again for more fascinating adventures.

10/10 有夠讚

Alessandro

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
(ITA) La nave é stupenda, é come camminare dentro un pezzo di storia. Lo stile, la musica, le viste.... tutto davvero bellissimo. Oltre a questo, per visitare tutta la nave facendosi una camminata e tutte le foto, puó andare via anche una mattinata, escludendo poi i tour dettagliati delle zone (a pagamento). D'altra parte é relativamente costosa (il costo per notte, il parcheggio di fronte e anche i ristoranti) anche se una parte del costo del biglietto é per la restaurazione della nave. Ci ritornerei comunque, anche solo per una notte. Peccato per il sottomarino di fronte e la mega struttura per accedere all'interno, davvero un pugno in un occhio davanti ad una nave splendida.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Alessandro, grazie per il tuo apprezzamento nei confronti dell'Hotel Queen Mary e della sua storia unica. Siamo lieti che tu abbia apprezzato la musica e i panorami, oltre a vivere il fascino della nave. Comprendiamo che le implicazioni in termini di costi e alcune strutture esterne potrebbero non essere state perfette per te. Tuttavia, ti assicuriamo che aiutano a mantenere la nostra iconica nave. Non vedo l'ora di ospitarvi nuovamente, anche se solo per una notte!

6/10 一般般

Victoria,Monterey Park

於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Victoria, we noticed your rating and appreciate you taking the time to share your experience at our hotel. We strive to provide exceptional stays for our guests so if there were any areas of improvement you'd like to suggest, we would love to hear them. We hope you'd consider Hotel Queen Mary once more on your next visit.

10/10 有夠讚

pam

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's a walk back in time. Great tour and amazing display of memorable moments in decades gone past. Loved the old music playing and being able to wonder around the ship. Excellent staff.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Pam, it's truly pleasing to know that you found the tour and historical exhibits at Hotel Queen Mary captivating. We're delighted that our melodious tunes added to your enjoyment and our team members provided excellent service. Your experience of stepping back in time is exactly what we aim to offer our guests. Thank you for sharing your appreciation and we hope to welcome you on board again in the future.

10/10 有夠讚

Steven

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I am so so happy with this location. I came out here on a business trip. When I looked at hotels, I would’ve never imagined something like this even existing. This meets and exceeds my expectations beyond anything I can say. The art deco is amazing, the preservation of the property the customer service, everything is exceeding all expectations and I cannot thank them enough
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Steven, it's wonderful to hear that Hotel Queen Mary exceeded your expectations in such a remarkable manner! We take pride in our unique art deco aesthetic and the preservation of our premises. It's great to hear that you found our customer service praiseworthy. Our team members thank you for your kind words. We are always here to ensure your business trips are filled with positive experiences. Looking forward to welcoming you back soon!

10/10 有夠讚

Mark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Mark, it is wonderful to hear your succinct and positive description of the Hotel Queen Mary. We always strive to provide a beautiful and memorable experience for our guests and we're glad we delivered. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.

6/10 一般般

Eleanor

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Liked that it was walking distance to the Carnival cruise port Knew that amenities on rooms were sparce but actually seeing it and not having it was very uncomfortable. Could not control A/C so room was freezing during the night. Went on a cruise the next day and was sick with a bad cold the whole time.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Eleanor, thank you for sharing your thoughts. It's undoubtedly convenient being close to the Carnival cruise port. Regarding the room, we regret you found the available amenities insufficient and experienced an issue with the temperature control. Let us assure you, we strive for guest comfort at all times. Your feedback is valuable and will be discussed to enhance the experience for future travelers.