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Reviews of New Star Inn. El Monte, CA - Los Angeles

2 out of 5
New Star Inn. El Monte, CA - Los Angeles
11805 Valley Blvd, El Monte, CA

Reviews

6.2
Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Disliked: Amenities
It didnt come with the proper utilities like their wasnt anything in there besides the beds and t.v with no remote. It smelled like fresh paint and they had 2 towels for a family of 5. The floor was poorly cleaned after they painted.
Stayed 1 night in May 2024

2/10 Terrible

Lester, Pacoima

Stayed 2 nights in Jan 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a nice price. We will stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The customer service may be one of the top customer services I’ve ever had in any hotel. I travel out of town a lot and rent in different areas and different price points. The room itself is hard to rate because the bathroom and sink area and head boards looked brand new, I’m assuming they’re going through a remodel(?). The furniture (2 chairs and table) made the room look A LOT older than it probably is. The tv was on the newer side too. There were blood stains on one side of my pillow and a curly hair in my sheets. The beds were VERY noisy, there was no mini fridge or microwave. The ice machine needed quarters to dispense, which I would kind of understand if it was a cheap little motel, though half the room was cheap and old and the other half was new, I don’t feel the price tag for the night was worth the $130 that night for that room in that area. That price for the room and all the previously mentioned, was not worth it to me. For that condition and lack of amenities, it should’ve been $80 MAX.
Stayed 1 night in Mar 2024

6/10 Okay

Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No tenían agua caliente, calefacción sin funcionar. No hot water, a/c out of order
Stayed 1 night in Dec 2023