Cleaniness of towels for room, and tea cups and plates at restaurant need improvement
Hing
於 2025 年 4 月住了 7 晚
8/10 不錯哦
Yen Feng
商務旅客
2025 年 3 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yen Feng
於 2025 年 3 月住了 4 晚
8/10 不錯哦
YUN-MING
2025 年 3 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Overall, it's good, but the sound of closing the doors from other rooms is a bit noisy.
YUN-MING
於 2025 年 3 月住了 4 晚
8/10 不錯哦
OI LIN
家庭旅遊
2024 年 8 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便
OI LIN
於 2024 年 7 月住了 6 晚
8/10 不錯哦
YUN-MING
商務旅客
2024 年 3 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good!
YUN-MING
於 2024 年 3 月住了 4 晚
8/10 不錯哦
Kin Wah Logan
家庭旅遊
2023 年 8 月 19 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
主人床不太舒適,床距離洗手間太近
冷氣不太冷
Kin Wah Logan
於 2023 年 8 月住了 6 晚
8/10 不錯哦
chi wai
家庭旅遊
2023 年 2 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
平均都高分數,但有時清潔房間不太乾淨
chi wai
於 2023 年 2 月住了 4 晚
8/10 不錯哦
Denise
家庭旅遊
2025 年 7 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, the aircon doesn’t work and unfortunately we were there during a hot period. Staff did try and bring fans up to the rooms and were very pleasant!
Denise
於 2025 年 7 月住了 4 晚
4/10 不太好
Erica
家庭旅遊
2025 年 7 月 20 日
不喜歡:設施服務和住宿環境和硬體
The air conditioning did not work. The shower had mold everywhere. They only had a plug in fan in the lounge area - at the hottest time of the year. Would not return.
Erica
於 2025 年 7 月住了 6 晚
6/10 一般般
Kamila
親子旅遊
2025 年 7 月 19 日
喜歡:員工素質
I hate writing bad reviews and generally post nothing if my experience wasnt good. But the amount of $ this hotel cost and what it delivered were disappointing. From not having our joined rooms available and blaming this on Expedia miscommunication, and putting us in a room with no ac.. and also so small that the door didn’t fully open bc it bumped into the bed. And the bathroom dirty with hair on shower walls and the cooking pots and pans so scratched up and awful. And „clean” utensils covered in sticky stuff… To then switching us finally on day 2 into joined rooms - one of which smelled like cigarette smoke. The shower stalls were all mildewy- in every room.. in spite of cleaning service out and working everyday. The elevators were an issue every day, the hotel is really not equipped to handle the volume they reserve.
Free breakfast was ok.. mix of eggs and samosas and meat products and beans. My kids, who usually love all hotel bfst, didn’t eat at all. Maybe we are just too plain American to appreciate this specific spread. Way too many bread/baked good stations that didn’t get a line and not enough coffee machines, which kept glitching.
The location is well connected via metro. That’s the one upside to it all.. and also a grocery store.
Kamila
於 2025 年 7 月住了 4 晚
10/10 有夠讚
ellen,Bolton
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was AMAZING!!! The breakfast was also very good.
The room was very nice. It was clean and the kitchen was reasonably sized and outfitted.
The only complaints we have about the room are:
- the layout of the bathroom door which was right next to the bed with a narrow path between the bed and the wall
- no air conditioning (and opening the window resulted in traffic noise)
ellen
於 2025 年 5 月住了 9 晚
6/10 一般般
Lorna
家庭旅遊
2025 年 7 月 10 日
喜歡:整潔度和設施服務
Location is good
Suite not worth the extra cash
Lorna
於 2025 年 7 月住了 4 晚
10/10 有夠讚
John
2025 年 7 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
They were great with our 19 month old toddler, fantastic space and great staff!
John
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Antonio
2025 年 6 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
Antonio
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Lynn
2025 年 6 月 24 日
Lynn
於 2025 年 6 月住了 2 晚
6/10 一般般
Ronni Michael,København Ø
2025 年 6 月 23 日
喜歡:整潔度
Nice rooms, but the air quality was poor. Hallways and rooms felt stuffy even with aircondition on. Reception area seemed busy and chaotic during the day.
Only two lifts that were very slow, and one of the lifts broke down completely the last days of my stay. Breakfast was good but overall I expected more from the Marriott brand.
Ronni Michael
於 2025 年 5 月住了 9 晚
4/10 不太好
bruce
2025 年 6 月 21 日
喜歡:員工素質
There us no restaurantin the hotel for peopleto eat
bruce
於 2025 年 6 月住了 5 晚
6/10 一般般
Matthew
2025 年 6 月 20 日
Matthew
於 2025 年 6 月住了 3 晚
4/10 不太好
Ricardito
家庭旅遊
2025 年 6 月 19 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
We didn't have the best experience with this hotel from start to finish, unfortunately. The front desk -- the men, specifically, talked over my wife and changed their tune when I speak to them.
The place claims to have AC but it did not work in our room. We had to ask for a fan to circulate the stuffy air. The lift didn't work for pretty much the duration of our stay.
We enjoyed the location. It's a walking distance to Earl's Court, the V & A, and Gloucester if you can handle walking a bit further.
Ricardito
於 2025 年 6 月住了 6 晚
4/10 不太好
Arne
家庭旅遊
2025 年 6 月 15 日
不喜歡:整潔度、員工素質和設施服務
Air conditioning did not work. I could not sleep. Too noisy outside to keep window open.
Water pressure in the shower was terrible, could barely get all the soap washed off.
Bed was very hard and uncomfortable. I could feel the springs.
Terrible experience. This is NOT what I'm used to expect from a Marriott hotel.
No parking provided either...
This really ruined my whole weekend.
Stay away from this place.
Arne
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Joshua
親子旅遊
2025 年 6 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great location, close to the tube. Washer and Dryer onsite wonderful.
Joshua
於 2025 年 6 月住了 3 晚
10/10 有夠讚
GITA
2025 年 6 月 10 日
Great place
GITA
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Rupesh
家庭旅遊
2025 年 6 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay at Residence Inn. Breakfast was fantastic with a great spread and choices. Room was comfy and the hotel is actually around 8-10 min walk from West Kensington underground station.
Fantastic staff and hopefully we will be back soon.
Rupesh
於 2025 年 5 月住了 2 晚
6/10 一般般
Patricia
情侶出遊
2025 年 6 月 9 日
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
Hotel checked us into a room where they knew AC didn’t work. Spent 1 night in hot, stuffy room because staff said hotel was full. Manager did upgrade us to a better room on 2nd night. Overheard other guests complaining of no AC as well.
I of 2 elevators was out of service. This is a large hotel and guests waited in line to use elevator and it was full when doors opened on many floors. Guests with luggage or prams waited for several full elevators to pass.
First room had soiled carpet and upholstery. Couch had buttons hanging off cushions or missing. Some mold in shower. Hotel is worn and need of maintenance
Patricia
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Darvin
2025 年 6 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great service, great rooms, great location, loved it!!