Charlotte Street Hotel, Firmdale Hotels

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Luxury
4.5 star property
9.6

Exceptional

Luxury hideaway in central London

Creatively decorated rooms offer a silent retreat from the bustling restaurant and bar downstairs. The spa provides sanctuary after exploring Regent Street and Soho. Attentive staff deliver exceptional service, ensuring your London experience is perfectly curated.

The current price is NT$16,879
NT$20,254 total
includes taxes & fees
Oct 2 - Oct 3

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Room options

View all photos for Queen Room

A bedroom with a large bed, a headboard with a floral pattern, two bedside tables with lamps, a green armchair, and a window with patterned curtains.

Queen Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room

A bedroom with a blue star-patterned wall, a bed with patterned pillows, a nightstand with a radio and a vase of flowers, and a window with curtains.

Superior Room

9.0 out of 10
Wonderful
(4 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Room

A bedroom with a large bed, a bench, a chair, a small table, and a bookshelf.

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 370 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A bedroom with a large bed, a chair, a bench, and a nightstand.

Deluxe Room

10.0 out of 10
Exceptional
(8 reviews)
  • 395 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1 Bedroom Virginia Woolf Suite

A cozy living room with a sofa, armchairs, a coffee table, and a painting on the wall.

1 Bedroom Virginia Woolf Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Penthouse Suite

A bedroom with a bed, a desk, a chair, a window with curtains, and a mirror.

Penthouse Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Loft Suite

A bedroom with a large bed, a bookshelf, a nightstand, and a green upholstered bench.

Loft Suite

  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Loft Suite

A spacious living room with a high ceiling, a staircase, a large painting, and a cozy seating area.

Superior Loft Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Junior Suite

A room with a red wall, a large tapestry, two armchairs, a sofa, and a window with floral curtains.

Luxury Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Junior Suite

A bedroom with a bed, a sofa, a chair, a table, and a window with curtains.

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, Mobility Accessible

A bedroom with a large bed, a striped sofa, a nightstand, and a window with curtains.

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 63 reviews
The price is NT$10,795
NT$12,954 total
includes taxes & fees
Oct 25 - Oct 26
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About the neighborhood

Located in London City Centre, a neighborhood in London, Charlotte Street Hotel, Firmdale Hotels is in the entertainment district and near a metro station. The British Museum and Marble Arch are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Marylebone High Street. Traveling with kids? Don't miss London Eye and Natural History Museum. Visit our London travel guide
Map
15-17 Charlotte Street, London, England, W1T 1RJ

What's nearby

  • A modern urban square with contemporary buildings, a glass structure, and pedestrians.
    Tottenham Court Road
    1 min walk - 0.2 km
  • A busy city square with historic buildings, a fountain, and various shops including a pharmacy and a cinema.
    Theatreland
    2 min walk - 0.2 km
  • A busy street with a prominent London Underground sign, historic buildings, and a red double-decker bus.
    Oxford Street
    3 min walk - 0.3 km
  • Crabtree Fields
    1 min walk - 0.2 km
  • 100 Club
    3 min walk - 0.3 km

Getting around

  • Goodge Street Underground Station
    4 min walk
  • Tottenham Court Road Station
    7 min walk
  • Heathrow Airport (LHR)
    60 min drive

Restaurants

  • The Queen Charlotte
    1 min walk
  • Italian Bear Chocolate
    1 min walk
  • Nordic Bar
    1 min walk
  • The Wheatsheaf
    1 min walk
  • Norma
    1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

  • Luxury boutique hotel in the city center
  • Near The British Museum and Oxford Street, Charlotte Street Hotel, Firmdale Hotels provides a terrace, a library, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Oscar, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
  • Additional perks include:
    • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
    • Babysitting (surcharge), an elevator, and meeting rooms
    • Smoke-free premises, a 24-hour front desk, and a front-desk safe
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 52 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, Frette Italian sheets, and rollaway/extra beds (surcharge)
    • Bathrooms with designer toiletries and showers
    • Flat-screen TVs with cable channels
    • Free infant beds, daily housekeeping, and desks

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NT$24,052 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 78.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Charlotte Street Hotel, Firmdale Hotels pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of 2026/10/1, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 2026/10/2 start from NT$16,879, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for GBP 70 per day.

What time is check-in at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Charlotte Street Hotel, Firmdale Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Charlotte Street Hotel, Firmdale Hotels located?

This family-friendly London hotel is located in the entertainment district, within a 5-minute walk of Tottenham Court Road and Oxford Street. Russell Square and Oxford Circus are also within 10 minutes. Goodge Street Underground Station and Tottenham Court Road Underground Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Charlotte Street Hotel, Firmdale Hotels Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 189 out of 222 reviews
Rating 8 - Good. 25 out of 222 reviews
Rating 6 - Okay. 4 out of 222 reviews
Rating 4 - Poor. 3 out of 222 reviews
Rating 2 - Terrible. 1 out of 222 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fabulous location and lovely staff. We really enjoyed our stay!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful design.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most charming hotels I’ve ever stayed at. Every design element was perfect. Staff friendly and helpful. Good food, great service. Not cheap but worth every penny.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice property, exceptional staff.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charlotte Hotel is always my choice when I'm in London. It's like coming home to family every time. Situated in a lively and vibrant neighborhood near Soho and the theatre district, it's always the best place to stay when you want the best without all the fuss.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工非常親切也樂於幫助我們的問題。早餐選擇豐富，很好吃，地點也非常好
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with a blocked shower drain that nearly flooded the bathroom as the water level rose. I had to abandon the shower in the middle and run a bath.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bara bäst

Det bästa med detta trevliga hotell var läget, rummet, servicen och frukosten. Det blir full pott och vi kommer garanterat hit igen.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024