「Very friendly staff. Comfortable beds, could use better pillows. Amazing breakfast daily. Beautiful views morning and night. Very pleased with our stay. 」
「Staff didn't welcome me when I came in and I was the only one customer present. I waited around 5 mins to let him finished his stuff, then just gave me the room card, I had to ask "which floor and where's the elevator?".
The room door was VERY noisy, especially in the very early morning. Couldn't sleep well because of the noise.
The room was clean and new, but breakfast just okay.
I booked 4 hotels from Expedia, this is the only one couldn't issue the receipt for me. Asked me to request...
「From the time we got in we were exhausted as we had been flying since early morning and when we got in the car rental was a nightmare so when I called to try to get an early check in the manager informed me that she was unable to check us in to early but that if she had something come available she would reach out and shortly after she did. Upon arriving we were greeted by just as welcoming staff, our room was very pristine and clean, everything worked as expected, and the view was beautiful. We...
「Staff at the front counter worked very hard to help get us in a handicap room for my disabled husband when all the handicap rooms were booked by guests who didn't need them. 」
"We booked there and breakfast was included. Then the staff said that breakfast was not included when booking through a third party. Also, the curtains in the room could not be closed, so we could not sleep at noon because it was too bright. In addition, the water in the bathtub did not flow. The next day when we checked out, we asked the counter staff if the two bottles of water were free. He said it was not free and one bottle cost $3. Then I was going to take it back to the room, but he said forget it and let it go for free. Then the next day, they deducted $6 from my credit card. In short, it was a bad experience for us."
