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Reviews of Serene Vegas Boutique Hotel Las Vegas

3 out of 5
Serene Vegas Boutique Hotel Las Vegas
455 E Harmon Ave, Las Vegas, NV

Reviews

7.0

Good

Rating 10 - Excellent. 322 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 114 out of 1003 reviews" "
Rating 2 - Terrible. 161 out of 1003 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All I can say is it’s OK , has its flaws. You pay a resort fee , I don’t know why ? The pool was shut down and looks nothing like pictures.
Stayed 3 nights in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/5/1
Thank you for your feedback regarding your recent stay at our hotel. We look forward to being of service to you in the near future. Best regards

4/10 Poor

fabricio

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Still pay for resort fee and pool was closed until Saturday, no shampo or conditioner.
Stayed 2 nights in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/5/1
Thank you for your feedback regarding your recent stay at our hotel. Our pool will open after inspiration. We have 24 hours front desk. Let us know if you need some next time. We look forward to being of service to you in the near future. Best regards

6/10 Okay

Oscar

Traveled with partner
Liked: Staff & service
Being honest I stay when they were remodeling the hotel and there’s construction stuff all around. Place is 20 mins from the strip. Service was normal like everywhere else and didn’t have the time to try their food. Upon arrived to the room, bed was clean same with toilet, but there’s was some small trash behind the bed. If you ended up staying, please take your shampoo and cleaning supplies with you, be ready to walk all around the hotel if there’s no parking at front. Location is safe, pool at my staying has some trash in it needs some take of, so didn’t get in. If you are planning on just staying on it is perfect just to rest up and go out and have. My rating is 3/5
Stayed 2 nights in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/29
Hello Oscar, Thank you for you feedback. We appreciate you business and welcome to see you next time. Best regards,

4/10 Poor

Kent

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed due to a failed health inspection. The pool is very much the main draw to this motel style hotel, and not having it dropped the quality of experience very significantly. 15/night was given as compensation, and I was not satisfied with that. I would have chose a different hotel for the price if I had known pool was closed. Strange restaurant hours for Vegas, no 24hr amenities.
Stayed 2 nights in Apr 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/25
Hello Kent. Thank you for your feedback regarding your recent stay at our hotel. Our pool will be open after inspection. We look forward to welcoming you back again soon. Best regards

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed one night on arrival in Vegas as travelling to Lake Havasu next day, reception staff very friendly, was upgraded to a suite, with sofa, large tv fridge (ice machine down the hallway) and groundfloor patio, better than a hotel room, perfect for our needs. Booked a suite again for 3 nights before flying home. Location perfect, away from the strip but used Uber to get around, excellent and quick service. Virgin Int hotel right opposite so we had the casino experience and great Thai food in the restaurant there! Breakfast off the menu excellent, thanks Scy for your friendly service. Pool closed and renovations taking place but that aside, we loved our stay, thank you.
Stayed 3 nights in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/23
Hello, Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards

8/10 Good

Will

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay… you get what you pay for here.
Stayed 3 nights in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/23
Hello, Thank you for your feedback regarding your recent stay at our hotel. We look forward to being of service to you in the near future. Best regards

10/10 Excellent

Yuhong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place, easy park, front desk is friendly.
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/17
Hello, Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards

8/10 Good

Dan

Business traveler
Liked: Staff & service, amenities
It's not the greatest hotel in the world but it doesn't profess to be. It's quiet, safe and has everything you'd expect at a budget hotel. Right next to airport and minutes from checkin to your room
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/17
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

8/10 Good

Robb

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Staff was excellent. I appreciate the warm welcome and genuine kindness at the front desk. The rooms look like they were recently done. Rooms are spacious but our door was definitely needing a replacement. It looked like it had previously been broken into. Not very secure but we made do. The grounds were quiet and the bed was comfortable. Overall I’d stay again.
Stayed 2 nights in Apr 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/17
Hello Robb, Thank you for completing our guest survey regarding your recent stay at our hotel. Our mission is to provide excellent guest experiences , so we are sorry to have let you down. We have taken your feedback on board ,and we will strive to make improvements accordingly. Best regards

10/10 Excellent

Hirbin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times over the years, great place, great people. Front counter and support staff is super accommodating and friendly.
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/15
Thank you for taking the time to share your feedback with us. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

10/10 Excellent

Tamia

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place and we will be back
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/15
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room comfortable and enjoyed our proximity to the Strip. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

10/10 Excellent

Reynald

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to save the very good location, centrally way to two major attractions and easy to get to the airport the price was right or
Stayed 1 night in Mar 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/15
Thank you for staying with us. We appreciate your feedback. Best regards

6/10 Okay

Kristine

Traveled with family
This hotel has the best and most friendly staff. It is dated and the grounds need some serious work. We felt safe and was convenient for our purposes.
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Boutique Hotel Edit Remove on 2024/4/12
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t even stay there walked in the room turned around and walked out and we went to a different hotel
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Hotel on 2024/4/15
Thank you for taking the time to share your feedback with us. Please know our team is committed to ensuring all guests have a peaceful and enjoyable experience, We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

8/10 Good

David, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Good value albeit a bit worn down. Nice and helpful staff. Convenient location close to many dining options. Plenty of parking. Hallway and adjoining room noise permeate. Good thing that neighbors were mostly quiet.
Stayed 3 nights in Apr 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/11
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best regards

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second year our team stayed at the Serene. Staff was helpful and made it easy for us to have team meetings. We look forward to returning next year.
Stayed 4 nights in Mar 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/8
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best regards

8/10 Good

Levi

Liked: Cleanliness, staff & service, amenities
Property has major potential but it is under renovation at the moment. That being said my room was absolutely in perfect condition as everything in there was brand new. Bed was a little stiff but over a good night sleep. I asked for a late check out from 11am to 12pm and unfortunately housekeeping walked in at 10:50 to start cleaning (probably should have knocked lol) fortunately I was dressed and these things do happen. Over all I’d give this place a solid 4 outta 5
Stayed 1 night in Apr 2024
Response from Selina Serene Vegas Boutique Hotel on 2024/4/5
Hello Levi, Thank you for completing our guest survey regarding your recent stay at our hotel. Our mission is to provide excellent guest experiences , so we are sorry to housekeeping walked in. We have taken your feedback on board ,and we will strive to make improvements accordingly. Best regards.

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
The room had not been dusted in a while. You can tell by the dirt on the lamps but otherwise it was clean.
Stayed 1 night in Mar 2024
Response from Selina on 2024/4/1
Good evening Thank you for completing our guest survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experiences possible , so comments like yours are truly rewarding to here. We'd love to welcome you back soon. Thanks again.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from Selina Serene Vegas Hotel on 2024/4/19
Hello Jeremy, Thank you for your feedback regarding your recent stay at our hotel. We look forward to being of service to you in the near future. Best regards

6/10 Okay

Monica Paula

Traveled with group
No elevators, you have to take the stairs which is inconvenient when you have luggages and bags.
Stayed 1 night in Mar 2024
Response from Selina on 2024/3/21
Thank you so much for taking the time to post a review. We have elevator at hotel. We'd love to welcome you back soon.

2/10 Terrible

JOSEPH, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was a mess!
Stayed 3 nights in Mar 2024
Response from Selina on 2024/3/18
Thank you for the feedback. Sorry for causing you the inconvenience. We will keep close watch on your concern! Looking forward for your next stay : )

2/10 Terrible

Mark

Traveled with partner
Found dirty socks and underwear in the room when we arrived. Left early and was told to ask Expedia for a refund.
Stayed 5 nights in Mar 2024
Response from AL on 2024/3/13
Hi MarkThank you for your review. We greatly appreciate the time you have taken to provide us with your valuable feedback. We are sorry to hear that you didn't have a great experience at check in. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.

10/10 Excellent

Swapnil

Stayed 1 night in Mar 2024
Response from Selina on 2024/4/1
Thank you for taking the time to share your thoughts! We hope to have the pleasure of welcoming you back in the future!

6/10 Okay

Sudat

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Selina on 2024/3/18
Thank you for your stay and compliment! We will keep close watch on your concern ! Looking forward to bring you excellent services : )

10/10 Excellent

Zachellie

Stayed 1 night in Feb 2024
Response from Selina on 2024/4/1
Thank you so much for taking the time to post a review . We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 1 night in Mar 2024
Response from Selina on 2024/3/18
Thank you. We appreciate for your visit and your feedback. We will keep close watch on your concern!

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Selina on 2024/3/4
Thank you for staying with us. We do apologize for inconvenience you may have had while staying at our property. Hopefully see you next time.

10/10 Excellent

Emely

Traveled with partner
Close to everything
Stayed 6 nights in Feb 2024
Response from Selina on 2024/3/3
Thank you so very much for staying with us and we hope to see you soon. Have a wonderful day!

10/10 Excellent

Taniana

Traveled with group
Liked: Staff & service, amenities
The hotel has a resort fee but offers nothing
Stayed 3 nights in Feb 2024
Response from Selina on 2024/2/27
We appreciate you business and we hope we can welcome you again soon.

10/10 Excellent

Adriana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay it was quiet and peaceful I would stay there again on my next trip
Stayed 2 nights in Feb 2024
Response from Selina on 2024/2/27
Hello, We thank you and appreciate the kind score. We appreciate your business and we hope we can welcome you again soon. Have a wonderful day!

6/10 Okay

Kristen

Traveled with family
Comfy beds & Clean rooms. Great value for the price. Free Parking, food near by. Easy to get to from Aiport.
Stayed 1 night in Feb 2024
Response from Selina on 2024/2/20
Thank you for you feedback. We appreciate you business and welcome to see you next time.

8/10 Good

Marina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The carpet is a bit sticky. And they left us a piece of left over toilet paper to use for two days. Otherwise the room was big and clean and the washroom was clean.
Stayed 2 nights in Feb 2024
Response from Selina on 2024/2/19
Thank you for your feedback. We do apologize for inconvenience you may have had while staying at our property. We have 7/24 front desk service for guest. And maintenance morning to night. We can fix that problem for you. Thank you and I wish you we could have made your stay enjoyable.

6/10 Okay

Samuel, Petaluma

Traveled with family
No comments
Stayed 2 nights in Jan 2024
Response from Selina on 2024/2/4
Thank you and appreciate the kind score. We appreciate you business and we hope we can welcome you again soon.

10/10 Excellent

Daniel

Liked: Property conditions & facilities, room comfort
I always stay here. I love it
Stayed 1 night in Jan 2024
Response from Selina on 2024/1/31
Thank you. See you next time.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was nice than outside. Staff were amazing. Nice and quiet. Room was clean. I'd stay here again.
Stayed 4 nights in Jan 2024
Response from Selina on 2024/1/30
Thank you staying with us. See you next time.

6/10 Okay

terrance

Traveled with partner
Liked: Staff & service
Property used to be good and vibrant, They changed a lot of things and it’s a remodel going on. Room was cool but not the best it was a list of things that needed to be fixed but overall it was a cool stay. Front office was very nice and cool.
Stayed 1 night in Jan 2024
Response from AL on 2024/1/27
Hello, Thank you for your feedback. It may take some time, but we are always striving to make better improvements. We appreciate your business and we hope we can welcome you again.

4/10 Poor

Kenzo

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t clean the room. Leaking faucet.
Stayed 3 nights in Jan 2024
Response from Selina on 2024/1/26
We are sorry for that. We have housekeeping and maintenance here for that. Hopefully see you next time.

2/10 Terrible

Tran, Garland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AL on 2024/1/27
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; Front desk available 24 hours, in the future please let us know if you have any concerns about your room, so we can fix the problem then. Thank you and I wish you we could have made your stay enjoyable. Thank you

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT my first choice...
They clearly just did an entire renovation to the place, new paint, carpets, flooring, furniture, etc. However housekeeping clearly didn't get the memo... There was hair all over the floor in the bathroom and in the shower from the last person. The furniture is new, but unfortunately already pretty stained. The room is big and its easy to get to because there is no casino. I was in a rush and didn't have time to switch rooms and housekeeping was already gone when I checked in.
Stayed 1 night in Jan 2024
Response from Selina on 2024/1/26
Thank you staying with us. Sorry about that. The housekeeping service before 2pm. But we still have 24 hours front desk here. We can do change for you if the room not clean at all. Hopefully see you next time.

4/10 Poor

Priyanka

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2024
Response from Selina on 2024/1/24
Thank you for your feedback. See you next time.

8/10 Good

Annastaysha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, nice layers of blankets for warmth, and a spacious clean room. The lock to our door was not functioning properly unfortunately in 2505. I would recommend improved parking lot lighting around the outside of the building. The value was amazing and location is near strip with dining options nearby.
Stayed 2 nights in Jan 2024
Response from Selina on 2024/1/24
Thank you for your feedback, we will improve it and look forward see your next time.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Selina on 2024/1/24
Thank you for your feedback. Hopefully see you soon.

8/10 Good

Joel

Stayed 1 night in Jan 2024
Response from Selina on 2024/1/24
Thank you stay with us. Hopefully see you soon.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AL on 2024/1/14
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soon

8/10 Good

Noel

Good
Stayed 1 night in Jan 2024
Response from AL on 2024/1/10
Thank you staying with us. We hope we can welcome you again soon. Have a wonderful day!

8/10 Good

My

Stayed 1 night in Dec 2023
Response from AL on 2024/1/10
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soon

6/10 Okay

Tiffaney

Liked: Cleanliness, staff & service
The room was missing a blanket and pillows that they showed in pictures. Didn't look like pictures, could use some renovations to make it pop
Stayed 1 night in Dec 2023
Response from AL on 2024/1/10
Hello, Thank you for your input. It may take some time, but we are always striving to make better improvements. We have Front Desk available 24/7 and we are more than happy to deliver blanket for the pullout sofa bed and extra pillows. We appreciate your business and we hope we can welcome you again.

6/10 Okay

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Just an ok hotel…
This hotel needs a tender loving set of hands…maybe a women’s touch…;) you have a huge area in lobby with two microwaves & coffee…maybe pipe in some music & set out a few boxes of donuts or bagels & Cream cheese…no one has any personality like ‘staying in vegas’ does… it was sparsely decorated for Cmas but has so much potential!! & don’t charges for ‘RESORT FEES’ if there’s no hot tub, pool closed, literally no parking except in the back where I wasn’t parking my car, had to park & walk back & forth twice to Virgin. And why only one ice machine, we were staying up front and it was in the back through the court yard!?! Strange…
Stayed 3 nights in Dec 2023
Response from AL on 2024/1/10
Hello, Thank you for your input. It may take some time, but we are always striving to make better improvements. Restaurant, Bar, Gym, Spa and Business center will be available soon.

2/10 Terrible

HAO-HUAI

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from AL on 2024/1/10
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; in the future please let us know if you have any concerns about your room, so we can fix the problem then. Thank you and I wish you we could have made your stay enjoyable. Thank you

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AL on 2024/1/10
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; We are always striving to make better improvements. Thank you