Vacation Homes in La Altagracia

"Our stay was a 5/6 out of 10. Some things were excellent: friendliness of staff, activities throughout the day, and pool. Some things need improvement: our room had a leak that was not addressed for 2 days and ended up flooding part of our room. We were finally allowed to switch rooms 4 days into our trip. Response time to the leak was disappointing. We weren't the only room that had a leak and needed to change rooms while we were there. The food was okay at best - at the mexican steakhouse my husband ate his steak with his fingers after asking for a fork many times. They were out of many authentic sides but didn't tell us in advance. We ended up having the same cheese fries that are on the buffet every day as our side. We would've eaten somewhere else if we knew they were out of things, instead of waiting until our reservations at 9PM. Getting reservations at any time other than 9PM is difficult. With my kids that was too late every night. We did go to the buffet one night due to no restaurants having availability, and almost every dish had fish. My kids don't eat fish, so that dinner was also disappointing. The Italian restaurant was the best. The taco truck out front and ice cream shop - thankful those were there to supplement the bad dinners. The waterpark needs updates. My 11-year-old son was afraid to go down the slides, as the stairs have many cracks and need repair. We went there 1 time for about an hour. Big & pretty but will likely go elsewhere in the future. "

"Great stay I want to come back "

"At the time we arrived the resort agent at the check-in, Geicha, was very friendly, accommodating and helpful. She provided the most suitable room for my family. Furthermore, before arrival, she had already booked all restaurant reservations for us. Superior customer service!"

"For such a large 1300 room resort the access to pool and beach chairs was good. Room was clean and food was plenty but mostly buffet. Wish there was more table service at the specialty restaurants."

"Overall, I’d rate my stay an 8/10. The food was genuinely good. I didn’t get a chance to try the Asian restaurants, but I did visit the Italian and steakhouse restaurants, both were enjoyable and worth it. There were a few downsides. On the first night, our shower flooded. We had to call twice, but it was eventually resolved. A small portion of the staff (around 5%) did not seem equally welcoming to all guests, which was disappointing to experience. That said, the vast majority (about 95%) of the staff were warm and friendly, especially the buffet team, who stood out. Another issue was the sewage smell that occasionally came from the bathrooms in different areas of the property, including our room. Also, on two consecutive nights, housekeeping placed clean sheets that had visible stains. After reporting it, the issue was fixed right away. On the positive side, the spa was excellent. I booked the anti stress package and really enjoyed it, my only complaint is that the halotherapy session felt too short. The resort itself was very clean, the pools were great, and the beach was beautiful. On our last day, the beach server was especially attentive and made us feel very welcome. The nighttime entertainment on both the family and adult sides was also enjoyable. Overall, no place is perfect, but this was a solid stay. I do think there is room for improvement in ensuring all staff treat guests with the same level of fairness and respect."

"Our family enjoyed the stay at ocean blue and sand resort. Our room was close to the pool and beach, and transportation to the lobby & restaurants was convenient. Experience at the buffet was average (service and food), preferred the other dinner restaurants but they generally had a long wait list. Japanese restaurant was great!"

"When I first arrived at the resort, it was a little underwhelming. Although the scenery was beautiful, it wasn’t much. I was greeted with a frozen cocktail and the staff was really welcoming. My room was not ready upon arrival and I had to wait about an hour to get a room. I was “upgraded” but once I arrived in the room, I realized the air conditioner did not work. I made a maintenance request in the app and someone came immediately to look at it. He said that he will be back because he needed more tools and he never came back for the rest of the day. The following day, I went back and told them that my air conditioner did not work and I need it replaced. They said that they will send someone. I went on two separate occasions and they never did. Third day comes around and I have an excursion so I’m gone all day, I asked my friend to go and let them know that no one still came. By the time it was time to check out the air conditioner did not work the entire duration of the trip and I was very uncomfortable. On a brighter note the food was good, but I definitely do not recommend staying here. If you do not have kids everything was pretty much catered to family fun which is understandable but would not book here again."

"Best staff and beach area. We keep going back because of their staff, they welcome you with smiles every day. "

"Overall very average experience. The best part was the ambassador Francia. If it wasn’t for her I don’t think I would’ve had a good time. She was wonderful. The food was average to sub par besides a few dedicated restaurants. The variety was also only at the restaurants and reservations was a headache to do so. Staff was pretty friendly overall but occasional issues. The place was clean minus some hard to spot areas. Definitely should’ve had more things included with the package. Also the pool closing before 7 was a bummer."