2/10 Terrible
Loren
Traveled with partner
2024/3/4
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok where do i start, This was suppose to be my mums 60 birthday celebration however it was just a nightmare from when they arrived. The staff were not helpful and didnt care when issues were raised. The pool was really hot and full of chemicals, which is not good for your body or eyes. Yes there should be chemicals but not that much it hurts your eyes. the bathtub couldn't hold any water due to the plug not being functional. The fridge in the room was leaking water, the front desk did try fix this was the only thing they tried to do but it was still leaking which is such a hazard near electrical. While walking out from there room there was a RAT in the hallway, not too sure if it was alive as it didnt move. The whole experience was the worst, my parents went out that first night and booked somewhere else. They told the hotel the next day they were leaving and the staff didnt care. They lost the full amount they paid. I would not recommend this hotel to anyone, there are better ones in bali.
Loren
Stayed 8 nights in Oct 2023
