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Reviews of Kusatsu Now Resort Hotel

4 out of 5
Kusatsu Now Resort Hotel
Kusatsu Shirone 750, Kusatsu, Gunma-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 142 reviews" "
Rating 8 - Good. 53 out of 142 reviews" "
Rating 6 - Okay. 23 out of 142 reviews" "
Rating 4 - Poor. 5 out of 142 reviews" "
Rating 2 - Terrible. 1 out of 142 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rainer, Newtown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. This is for relaxing. The onsen is awesome. Fantastic dinner and breakfast included.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhoda

Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoke very little Japanese. However the staff, especially Yo-san, tried their best to accommodate us so that we would have a pleasant stay.
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This is the hotel that you can relax the onsen,the food was great a very spacius restaurant..and the it was so clean
Stayed 1 night in Nov 2020

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Chen Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel, it feels recently renovated. Kind staff and good food!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. The spread at the buffet table is quality. The onsen is excellent. Thankful for the shiutle service to Bus Terminal and Yubatake.
Stayed 2 nights in Jan 2020

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
Enjoyed our stay. Food while simple is very fresh and delicious. Staff is friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Satisfaction
Wonderful hotel in a great location. With superb dinner and breakfast. Staffs very accomodating and kind. Piano and singer, nice ambiance while having dinner or at the lounge. Hotel shuttle bus very convenient going to Yubatake souan. Bring swim wear for pool use. Room very tidy. Exellent in every way. Me and family really had a great time. Definitely, we'll be back again. ★★★★★　
Stayed 1 night in Sep 2019

10/10 Excellent

Waiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby and private Onsens were well maintained. The room has a nice view... but that was it. It was literally falling apart. I went to turn on the lights and the switch pop back into the cupboard. The sheets had blood stains. The toilet was really rusty. The wallpaper was peeling off. The chairs were really dirty. The staff were very nice and has shuttle bus very often to key locations.
Stayed 1 night in Dec 2018

10/10 Excellent

prithivi raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to enjoy holiday
Pretty good place to enjoy 2-3 days. The staffs are very friendly. The onsen setup is the hightlight and looks so natural and enjoyable. It has both indoor and outdoor.

8/10 Good

I-Lun

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, room comfort
Comfortable, great onsen and good service & food.
Great experience at this hotel, the buffet spread was amazing and delicious. Excellent service everywhere in the hotel. Rooms are a bit dated and worn but still acceptable. The Onsen is Superb ! 2 Outdoor spring water pools, 3 indoor pools with different temperature, Jacuzzi and sauna. The changing area is full of amenities, plenty of free products to try. Shuttle bus service to the main town area is also very convenient. Highly recommended.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Bad check in as the girl has a frown on her face all the time. Toilet in the room has bad smell though asking for a special clean up. Buffer is good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bonnie, Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Onsen terrific BUT entire place needs updating
We'd stayed at other Onsen hotels and that's why we chose this hotel. Our hotel room air conditioning wasn't working but a staff member came & tried to repair and it didn't work so he brought us a fan. It worked out well because it cooled off during the night. The bathroom had a mildew odor and the room smelled a bit of smoke but it was tolerable. The onsen is wonderful with the 6 different pools but needs overhauling, new tile as there was much grout missing and the patio window doors going from the inside onsen to the outdoor onsen was dirty. The smorgasbord meal was just "ok" (I'm comparing to the same type of hotels offering same type of meals in other parts of Japan). They have a FANTASTIC staff of people!!!

8/10 Good

Louis, Tsukuba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but needs some renewal
Hotel is lovely, although rooms are dated and on the smaller side. The bathrooms look like they haven't been updated since the 1980s. The bed was very comfortable - although a Japanese room option would have been nice. The buffet dinner was excellent. Onsen (spa) bath was very good, with nice natural water, although the onsen area was a little small. For a Kusatsu resort hotel, where the onsen is the main attraction, I would have expected a bit more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Great place to stay!

8/10 Good

Chiemi

Traveled with family
Disliked: Property conditions & facilities
アメニティがとても充実していた。 ビュッフェの食事だけでなく飲み物も豊富で満足だった。 ただ壁紙が破れていたり、シャワーが壊れていたり、鏡が古く傷んでいたり…宿泊費をあれだけ取るならもう少し施設も綺麗にしてもらえるとありがたいです。
Stayed 1 night in Mar 2024

10/10 Excellent

ATSUKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

DONGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高😀
喫煙者にとってはちょっと面倒くさいけど、それ以外は文句無し！
Stayed 1 night in Aug 2023

6/10 Okay

????

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
大浴場までに階段があり、また脱衣所から浴室まで階段があって、高齢者にはとても厳しかった。
Stayed 1 night in Aug 2023

6/10 Okay

Ayumi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
GWのためだけでなく、総合的に高いと思いました。スタッフの方はよいですし、湯畑とのバスの送迎も本数が多いとは思いませんが、助かります。しかし、部屋から温泉まで遠く、別棟のスーパー銭湯に行かされている気分です。夕食時に財布を持っていかないと部屋付けできないのもびっくりました。
Stayed 1 night in May 2023

10/10 Excellent

hiroyuki

Stayed 1 night in Mar 2023

10/10 Excellent

AYANO

Stayed 1 night in Jan 2023

10/10 Excellent

Hyeryeong

10/10 Excellent

IGARASHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食後コーヒーお部屋にどうぞ　はよかった！
朝のビュッフェ帰り　コーヒーをお部屋にもって行ってください　とありとてもよかったです。 いつも、コーヒーを飲むのでホテルによっては 聞いてもダメといわれた事があり気の利いたサービスだなと思いました。 フロントの方も感じよく快適。 チェックイン前に　草津熱帯園にいったら 園の方が送ってくれました。 ここもカピパラ可愛く触ってきました。 ついでにおすすめ
Stayed 1 night in Dec 2022

10/10 Excellent

Yick Man Edmund, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
房間大,食物質素好,只係交通有點遠景點,一定要利用酒店接駁車出入
Stayed 1 night in Nov 2022

10/10 Excellent

Anderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay, good food and service
Stayed 1 night in Nov 2022

8/10 Good

Mei Tsu

Stayed 2 nights in Nov 2022

10/10 Excellent

Pak Lim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的酒店，房間清潔舒適，酒店設施豐富，有多款娛樂設施，可以完全放鬆享受既住宿
Stayed 1 night in Nov 2022

10/10 Excellent

Norito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
フロアによって清潔度の差がある
コインランドリーのフロアがカビだらけ、臭い、非常に不潔だった
Stayed 1 night in Oct 2022

8/10 Good

MASAKI

Stayed 1 night in Sep 2022

8/10 Good

ohsaki

Stayed 1 night in Sep 2022

10/10 Excellent

TERUO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
偶然な再会
滞在中、気になる汚れなど一切なく、快適に過ごすことができました。客室は和室でしたが躊躇なく、自宅にいるような感じで家族皆がまったりとしていました。 個人的事ですが、夕食時に、子供が部活でお世話になっている先生と偶然にもお会いしてしまうなどのハプニングもあって、印象に残るホテルとなりました。ありがとうございました。
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

YAMAUCHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

KEI

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

YOSHIKI

Stayed 1 night in Apr 2022

10/10 Excellent

Minoru

Stayed 1 night in Mar 2022

4/10 Poor

TATEO

Traveled with family
Disliked: Staff & service
もう一度止まる魅力があまりない。
決裁をいちいち現金払いを要求されroom　チャージができないのは非常に問題。
Stayed 1 night in Feb 2022

10/10 Excellent

KAZUKI

Stayed 1 night in Feb 2022

6/10 Okay

MIKIYO

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
客室の掃除レベルが大変残念
客室に入るとすぐトイレの床に尿のシミと毛が3本も落ちていてゾッとしたので除菌ウエットで掃除しました。そして客室のベットに座った瞬間、枕の8センチくらいの大きなシミが目に入り気分が更に下がりました。そばに寄るとカバーではなくカバーの下の枕本体に茶色のシミ。そしてそのすぐ脇にまた髪の毛一本。ホテルって髪の毛チェックだけはするものだと。枕は快く替えてくれました。
Stayed 1 night in Jan 2022