Find Hotel with a Concierge in Key West, FL

"Great staff, they were very helpful and kind. We enjoyed the pools and outdoor amenities. The shuttle was a very convenient perk to our stay. We will definitely stay here again next time we visit Key West!"

"We LOVE it here! Staff is so wonderful, property feels like a tropical paradise!! We come here every year and love it more each time!! "

"We love staying here! It’s conveniently located, "

"Nice views of the marina."

"Arrived at 2am to an empty lobby that remained empty until 3am besides the other guests waiting to check in. I had called at 4pm to inform them of our late arrival, they assured me someone would be there 24/7. When this guy finally shows up he blames it on the front desk person and he has no idea where they are and he was off work at 10pm. But hung around until 2am.. Finally get up into our room and we get put into the wrong one. We are exhausted and head to bed. The next evening we are in our room after being out for the day and someone with a key card ENTERS our room!! We think it’s cleaning people, Nope! It is another set of guest! They go down to the lobby and the same guy that checked us in the night prior comes back up and is like uhh sorry I don’t know what happened with the reservations. We head into the lobby and walked up to the desk and (different guy at the desk, guy from earlier is hiding) Hi! Just want to make sure nobody is going to just walk right into our room again! He was like i’m sorry about that, you guys leave Sunday right? We leave Tuesday. We got issued new keys. What kind of security measures does this place have. All the cameras everywhere, are they even on. How hard is it to pull up a reservation and match them to the right room. Maybe keep your 24/7 lobby actually attended 24/7.. Maybe a little bathroom break, but people waiting for an hour after traveling all day cmon. Also called around 11/11:30pm the day we were coming and was rudely hung up on."

"Poor communication at check in, no room service. Lost time waiting for towels. TV didnt work. Rooms were too cold. Asked for manager callback, didnt happen. Concierge phone constantly busy."

"My Mother’s Family lived here during WWll so its was a bucket list hotel for me. Its Worth Staying Here…. been going for a few years now and its very awesome especially with multiple weddings going on, you can swim in ocean, and drive your golf cart to shop and. dine on Duval etc, how can you go wrong ? it’s the place to be in awesome Key West, it still has the beauty of the past, sadly none of the flavor or the prices, but now it’s safe for you to bring your kids."

"On/next to beach and Duval."

"Good is decent , some of the Bar staff are a bit rude but it was ok , there hundred of Bars around that area "