Dear Ludivine, Thank you for your wonderful review of our hotel! We are delighted to hear that you enjoyed the superb views from our rooms and shared spaces, including the pool, lobby, and spa. We take pride in providing our guests with breathtaking vistas that enhance their overall experience.We appreciate your feedback regarding the accessibility of our hotel. We understand that the road leading to the hotel may pose some challenges, and we apologize for any inconvenience caused. While it may take 20 to 30 minutes to reach us, we believe that the tranquil and secluded location of our hotel adds to its charm and allows for a serene retreat away from the hustle and bustle of the city.Regarding the layout of the hotel, we understand that it can be physically demanding to navigate the uphill terrain, especially for guests with rooms located further away from the lobby. We apologize for any inconvenience caused by the lack of a shuttle service. We will certainly take your feedback into consideration as we continuously strive to improve our guests' experience.Once again, we appreciate your positive review and your valuable feedback. It was a pleasure having you as our guest, and we hope to welcome you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to let us know.SIncerely, MATHIS Lodge Amed

Dear Guest, We would like to sincerely apologize for the disappointing experience you had during your recent stay with us. We are deeply sorry to hear that you did not find our staff to be service-minded, and that the quality of our food did not meet your expectations. We understand that the road leading up to the hotel can be challenging for some guests, and we apologize for any inconvenience this may have caused you.Regarding your concern about privacy, we apologize that the hill with the road outside the toilet in your room affected your experience. We appreciate your feedback and will take this into consideration as we continue to make improvements to our property.Regarding the wifi, we apologize for the inconvenience caused by the delay in resolving the issue. Our team is always available to help and we apologize for any inconvenience caused by our team entering your room to resolve the issue. We will be sure to address this issue with our team to ensure it does not happen again.We take all guest feedback seriously, and it is not our intention to prioritize any guests over others. We are sorry to hear that your experience did not meet your expectations.Thank you for your review, and we hope that you will consider giving us another chance to provide you with a better experience in the future.Sincerely, MATHIS Lodge Amed

Merci d'avoir partagé votre expérience au MATHIS Lodge Amed. Nous sommes ravis que vous ayez apprécié la vue extraordinaire que notre hôtel offre. Cependant, nous sommes conscients que l'emplacement sur une colline peut rendre l'accès difficile pour les personnes ayant des besoins spécifiques tels qu'un bébé ou une personne à mobilité réduite. Nous offrons des chambres en rez-de-chaussée pour ceux qui en ont besoin et nous serons toujours prêts à vous aider à organiser vos déplacements. Nous espérons que vous avez tout de même apprécié votre séjour chez nous et nous espérons vous revoir bientôt.