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Reviews of Home2 Suites by Hilton Joliet/Plainfield

3 out of 5
Home2 Suites by Hilton Joliet/Plainfield
4095 Hennepin Drive, Joliet, IL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 302 out of 359 reviews" "
Rating 8 - Good. 36 out of 359 reviews" "
Rating 6 - Okay. 10 out of 359 reviews" "
Rating 4 - Poor. 5 out of 359 reviews" "
Rating 2 - Terrible. 6 out of 359 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel was exceptional! Room was very clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Maria on 2024/4/26
Hello Pamela, Thank you for your review. We love to hear your stay was amazing. We hope to see you again soon!

10/10 Excellent

Carolina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean, the staff were very friendly and professional. Breakfast was wonderful with allot of options. Pool was great for the kids. I will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Bee on 2024/4/24
We're so happy you enjoyed your stay with us! We look forward to seeing you again! Thank you.

10/10 Excellent

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel and great place for a quick family stay. Best hotel breakfast I’ve had in a long time. Very clean.
Stayed 2 nights in Apr 2024
Response from Maria on 2024/4/10
Hello Stacy, I am happy to see you enjoyed your stay. We strive to provide a great experience for our guests. We hope to see you again soon!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, spacious room, friendly and professional staff
Stayed 1 night in Mar 2024
Response from Maria on 2024/3/27
Hello Maria, We love to hear you enjoyed our clean rooms and friendly staff. We hope to see you again soon!

10/10 Excellent

Debbie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping. Quiet and clean. Friendly staff.
Stayed 4 nights in Mar 2024
Response from Maria on 2024/3/20
Hello Debbie, Thank you for your review. I am glad you enjoyed the quiet and clean rooms. We hope to see you again!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there the last 2 years for dance competition and requested to others and they have stayed and enjoyed it too
Stayed 2 nights in Mar 2024
Response from Maria on 2024/3/18
Hello Jenny, Thank you for your review! Your recommendations are valuable to us. We hope to see you again at your next dance competition!

8/10 Good

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was i though cuz it said kitchenette, i thought room would have stove. Other then that room was great and loced the stay.
Stayed 2 nights in Mar 2024
Response from Maria on 2024/3/18
Hi Roxanne,Unfortunately, our rooms do not have stoves or ovens. We do have electric burners for guests to borrow. We hope to have you stay with us again!

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside is nicely light for safety. They have a fire pit that is on in the evenings. The rooms were well lit and clean. Staff was friendly and knowledgeable. I definitely recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Maria on 2024/3/13
Hello Maria, Thank you for your staying with us. Your recommendations are truly appreciated. We hope to see you again soon!

6/10 Okay

Siovhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the this property when I visit Joliet/Aurora. My very first complaint after staying at this particulate hotel multiple times is that the pillows had a foul stench. At first I thought it was the pillow cases but I discovered it was the pillows itself. When I called the office the receptionist had no problem with swapping them out. The replacement pillows also had a light odor but it was tolerable. My reason for leaving this review is not to down play this property because this property will remain my go to whenever I return to the area it’s only to bring awareness that maybe the pillows should be ALL replaced with new ones.
Stayed 1 night in Mar 2024
Response from Maria on 2024/3/13
Hello Siovhan, Thank you for your review. I appreciate your feedback on the pillows. Feel free to contact me at the hotel, I would love to compensate you for the issue of the pillows.

2/10 Terrible

Justin

Stayed 1 night in Feb 2024
Response from Angela on 2024/3/22
We are so sorry you were unhappy with your stay. Please contact us so that we can discuss this further with you.

8/10 Good

Venessa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in Feb 2024
Response from Maria on 2024/3/4
Hi Vanessa, Thank you for staying with us. I am glad you had an easy check-in. We hope to see you again!

10/10 Excellent

Beth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and had everything we needed. The staff was so friendly and helpful. I was very impressed with the breakfast options. The room could have been a little cleaner, but everything else was perfect.
Stayed 1 night in Feb 2024
Response from Maria C. on 2024/2/26
Hello Beth, Thank you for your review. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean with great service. Our go to with our large family.
Stayed 1 night in Jan 2024
Response from MAP on 2024/2/8
Thank you so much for your positive comments. We are happy we were able to serve you and your family.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great hotel! Lots of places to shop and eat nearby! Definitely will be back!
Stayed 2 nights in Jan 2024
Response from Maria C. on 2024/1/12
Hello Miranda, I am glad to see you enjoyed your stayed. The Home2 Suites team would love to have you back!

10/10 Excellent

Deborah

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Maria C. on 2024/1/12
Hello Deborah, It was nice to have you stay with us. We hope to see you again soon!

10/10 Excellent

Alyssa, Joliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Maria C. on 2024/1/3
Hello Alyssa, We hope to see you again soon!

10/10 Excellent

Elise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maria C. on 2024/1/3
Hello Elise, Thank you for your staying with us. We are glad you enjoyed your stay!

10/10 Excellent

Steven

Traveled with family
Front office staff very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Maria C. on 2023/12/21
Hello Steven, thank you for your review. We appreciate your review, and we hope to see you again!

10/10 Excellent

Scott

Stayed 1 night in Nov 2023
Response from Maria C. on 2023/12/21
Hello Scott, thank you for choosing Home 2 Suites!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Maria C. on 2023/11/3
Hello Daniel, We hope you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Scott

Traveled with family
The hotel was perfect. They had very comfortable beds, a full kitchen set up, including dishes, if needed, a very generous breakfast, and even a fire pit out front. The staff were very welcoming, and the hotel was very clean and well-maintained.
Stayed 1 night in Oct 2023
Response from Maria C. on 2023/10/28
Hello Scott, Thank you for staying with us. I am glad to hear you enjoyed the comfortable beds, breakfast and fire pit. We hope to see you again soon!

10/10 Excellent

Guinevere

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and excellent. The room was quiet and clean. They were very helpful in finding local options for restaurants. There was a cute little sitting area outside for socializing. Overall, very pleased with my stay
Stayed 5 nights in Oct 2023
Response from Maria C. on 2023/10/28
Hello Guinevere, I'm glad we were able to help you find restaurants in the area. Thank you for staying with us!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maria C. on 2023/10/16
Hello Virginia, thank you for staying with us. We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable with nice amenities
Room was clean and comfortable with a nice kitchenette that we didn't really use. The whole building seemed fairly new. Everything still had "polish" on it. Staff was fine, but we didn't interact much. Breakfast was just okay compared to hot breakfasts at comparable hotels. Price was fine, as expected. Would stay again.
Stayed 1 night in Oct 2023
Response from Angela on 2023/10/9
Thank you for letting us know how your stay went.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable! The staff was amazing. Every single person that was on staff went out of their way to be friendly and helpful. Highly recommend this hotel!
Stayed 1 night in Oct 2023
Response from Angela on 2023/10/9
Thank you for letting us know how your stay went. We are happy to hear you enjoyed you time with us! Looking forward to seeing you again if your travels bring you back to us.

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Everything was great staff was awesome and very helpfull. When we got to thw room i tried to lock the door woth the deadbolt however it wouldnt latch as i had to lift up hard and twist the deadbolt to lock. The exhaust fan innthe bathroom wasnt working either so that the steam from the shower wouldn't leave the room. Other then these items Everything else was fine.
Stayed 1 night in Sep 2023
Response from Maria C. on 2023/9/21
Hello Jonathan, Thank you for reviewing your stay with us. I apologize for the deadbolt issue. If you are ever back in town, please call us. I would like to make it right for you.

10/10 Excellent

Eunice

Traveled with family
Liked: Amenities
.
Stayed 4 nights in Aug 2023
Response from Maria C. on 2023/9/7
Hello Eunice, thank you for choosing Home2 Suites! We are glad you enjoyed your stay.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Sep 2023
Response from Maria C. on 2023/9/6
Hello Stephen, thank you for choosing Home2 Joliet/Plainfield!

10/10 Excellent

Gilberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy stay and the gym is open 24/7 amd the kids loved the pool.
Stayed 1 night in Sep 2023
Response from Maria C. on 2023/9/6
Hello Gilberto, I am glad you enjoyed our gym and your family enjoyed the pool. We hope to see you again!

10/10 Excellent

Myia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done ✅
Stayed 2 nights in Aug 2023
Response from Maria C. on 2023/9/6
Hello Myia, thank you for choosing Home2 Joliet/Plainfield! I am glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria C. on 2023/8/23
Hello, We hope you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Suites
Everything is always great. We asked for a quiet room and they came through. Breakfast could have some more healthy choices besides lumpy, lukewarm oatmeal. Other than that, we would definitely stay here whenever we come to Joliet.
Stayed 1 night in Aug 2023
Response from Maria C. on 2023/8/22
Hello Teri, Thank you for your feedback, we appreciate your review. We hope to see you again soon!

10/10 Excellent

Noemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont have anything negative to say it was an extremely nice stay
Stayed 1 night in Aug 2023
Response from Maria C. on 2023/8/21
Hello Noemi, thank you for taking the time to review your stay. We hope to have you back soon!

2/10 Terrible

Cuauhtemoc

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
They didn’t give us our room And said we didn’t have a room reserved because expida wasn’t the same as their system so we paid with no room
Stayed 1 night in Aug 2023
Response from Maria C. on 2023/8/31
Hello, I would like to investigate this. Reservations through Expedia are able to be reserved at our hotel. If I can help you with this, please contact us. Thank you.

10/10 Excellent

JENNIFER, Martinsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was very nice, well maintained, friendly staff.
Stayed 4 nights in Aug 2023
Response from Maria C. on 2023/8/16
Hello Jennifer, I am glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria C. on 2023/8/9
Hello Sarah, thank you for staying with us. We hope to have you back soon!

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise Stay
We only stayed one day, but nevertheless the stay was great. The Front Desk Agent Bruce was awesome. Made us feel welcome, very courteous. He was awesome. Very nice hotel, would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Maria C. on 2023/8/4
Hello Nathan, thank you for staying with us. I am glad you felt welcomed and enjoyed your stay. We hope to have you back again soon!

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Maria C. on 2023/7/25
Hello D, We hope you enjoyed your stay. Thank you for your review. Hope to see you again soon!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying at a Home2 Suites and we just love it. The place is ultra clean, the staff is super friendly and helpful and the price is well worth what you get in return. Everywhere we go we will make sure Home2 Suites is always our first choice.
Stayed 2 nights in Jul 2023
Response from Maria C. on 2023/7/20
Hello Eric, thank you for your review. I am glad to see you love staying at Home2 Suites. We strive to provide clean rooms and friendly staff. We hope to have you here again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Maria C. on 2023/7/7
Hello Barbara, thank you for staying with us. We will be glad to welcome you again soon!

10/10 Excellent

Dil

Liked: Cleanliness, staff & service, property conditions & facilities
Just as my visit before, everyone is so kind and welcoming. Check-in as well as checking out was a breeze.
Stayed 1 night in Jun 2023
Response from Maria C. on 2023/7/4
Hi Dil, I am glad we provided you with a great stay. It is a pleasure to have you here. See you soon!

10/10 Excellent

DANielle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of space for a family of 5, which is hard to find in a hotel room. Would stay here again
Stayed 2 nights in Jun 2023
Response from Maria C. on 2023/7/4
Hello Danielle, thank you for staying with us. It is great to hear your family was comfortable. We can't wait to welcome you again soon!

10/10 Excellent

Olufemi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Jun 2023
Response from Maria C. on 2023/6/27
Hello Olufemi, thank you for your review. I am glad you enjoyed your stay!

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Maria C. on 2023/7/4
Hello John, thank you for your feedback. I am glad you enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Sarah

Stayed 1 night in Jun 2023
Response from Maria C. on 2023/6/27
Hello Sarah, Thank you for your review. We hope we can make your experience better on your next stay. Any feedback is appreciated. Have a great day!

10/10 Excellent

Emily

Liked: Cleanliness
Bruce was super friendly
Stayed 1 night in Jun 2023
Response from Maria C. on 2023/6/27
Hi Emily, thank you for staying with us. It is good to hear Bruce made your stay memorable. Hope to see you again soon!

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Maria C. on 2023/6/27
Hello Vanessa, we hope to have you stay here again. Have a great day!

10/10 Excellent

Dil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Maria C. on 2023/6/20
Thank you for choosing Home 2 Suites Joliet/Plainfield!

10/10 Excellent

Janice

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your staff was always friendly and helpful.Room was excellent and very spacious.
Stayed 3 nights in Jun 2023
Response from Maria C. on 2023/6/20
Hello Janice, thank you for staying with us. We hope to welcome you again soon!

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Marijuana smell, open alcohol bottles in pool area, lots of noise during the night.
Stayed 1 night in Jun 2023
Response from Maria C. on 2023/6/21
Hello Andrew, I hope you received the e-mail I sent you regarding this review. If there is anything I can assist you with, please let me know. Thank you for staying with us.