"when I checked in with a free upgrade to a nicer room and overall experience are very good, compared few years before stay in this hotel , check in counter staff are friendly and feel welcome me to stay at this time, especially after a long flight after arrived in Hong Kong , very good customer experience at this time. "
"I like this hotel because of the filtered water station, and the self service laundry. It has all the things I need to stay. The breakfast in the hotel was very good, and We met people from many countries. The hotel staffs are very polite, friendly and helpful!
One of the down side is the small size of the rooms, but that can be tolerated. The hotel is very popular so the elevators are busy during peak hours. Sometimes the wait was quite long. "