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"It was amazing honestly, it was annoying the way it's designed and how far you have to walk around things but overall enjoyed the stay."

"Great check in and rooms were fantastic. "

"it was good"

"We loved our stay at the Otter Hotel in Banff. Beyond being in such a magical location, the hotel itself was wonderful and the staff incredibly friendly and helpful. Having on-site parking was a big plus. The restaurant is absolutely to die for — do yourself a favor and have both breakfast and dinner there at least once, the food is delicious. Rooms are clean and comfortable, with a nice little kitchen area and balcony. I wouldn’t call it luxury, but it has everything you need. The showers are great, and I have to give a special mention to the amazing soap (you can even buy it at a shop in Banff if you fall in love with it like I did). Amenities like the sauna and jacuzzi were a highlight, especially with the beautiful views. They can get crowded at times, which is understandable in such a touristy spot during high season, so just be prepared. The only small thing I noticed was a few used towels and cups left around — a bit more attention to tidying up would make it even better — but it didn’t take away from my experience at all. A big shout-out to Fredy, who went out of his way to accommodate us and share great recommendations around the area. The hotel also provides bus passes and bike rental coupons, which were really handy. Overall, we had a great experience and I would definitely stay here again"

"Nice place to stay, quite and clean."

"Our view of the mountains was breathtaking! We loved waking to such a beautiful view! "

"It is the best hotel when we stayed in the national park! The room is so new and nice. Price is very reasonable for the high season. The food in the restaurant is amazing! We will definitely come back!"

"Everything was good till last night "

"Shuttle excellent. Good breakfast, bathrobes, roof, friendly staff. Quiet."