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"The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa. "

"It’s an older place but the price is great for what you get!"

"Lovely large room with big balcony overlooking the river. Staff very friendly, helpful and the food was excellent."

"Small rooms, decent buffet, beautiful views "

"This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice. The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes. Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional. "

"Close to Gora station. We stayed in the Condo, so it was a separate building to go to the Onsen & lobby/lounge area. We enjoyed evening snack and sweets. We couldn't change the room temperature and asked for help from the hotel and came to find out the temperature couldn't be changed so the room was too warm to sleep comfortably. Over all, we enjoyed our stay."

"I stayed here to relax and chill at the onsen, be close enough to the coast, and be able to use the kitchen. And because there was shuttle service to and from the train station that you can access with reservation. The room felt like a sanctuary, with view of the mountain and water, space to meditate and do yoga at the tatami mat, and take a nice bath a the tub with an incredible view. Bed was medium firm which was a relief and their disposable drip coffee was delightfully top notch. Enjoyed the warm indoor pool but most of all, relaxing at their outdoor hot spring with the sound of nature. Showers and change room were spacious and nice. Staff was attentive and responsive to my inquiries. The hotel is walking distance to restaurants, convenience stores and bus stops. Hotel does need some updating at the main area especially the carpeted stairs but I would still come back here in a heartbeat."

"Beautiful hotel. Lovely staff. Wonderful onsen experience."

"A really unique hotel with a gorgeous view of the lake! We enjoyed the grounds, architecture, and an amazing breakfast and tea at the restaurants on the property. A special and convenient location in this area."