Pullman Istanbul Airport and Convention Center Hotel Reviews

8/10 Good

Chaman

2023/9/18

Liked: Staff & service, property conditions & facilities

Good

Stayed 1 night in Sep 2023

6/10 Okay

Paul

2022/12/17

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

I booked this room for my gf who was transitioning from an Odessa bus to airport flight the next day. Her comment was a good room, good shuttle to airport, but disappointing breakfast. Based on this will probably not stay again.

2/10 Terrible

chanel

2022/11/22

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

APPALING

Stayed 1 night in Nov 2022

6/10 Okay

Jonathan

2018/3/12

Liked: Cleanliness, room comfort

A typical airport hotel, with a few failings

A stay for a conference on site. Room had coffee machine, but no coffee pods, two spacious wardrobes, but no hangers. Otherwise good standard of room. Disappointing but cheap buffet for evening meal. Area outside is a mess, a tangle of interchanges the taxis struggle to find way into hotel. Shopping centre and food about a mile away but would not want to try to walk there. There is a free shuttle service to the hotel and back, although not very often. Booking a car from the airport for the 5-10 minute journey cost the same as the price to the centre of Istanbul, 40 mins away.

Stayed 2 nights in Mar 2018

Response from İnci Ecem Kılıç on 2018/3/13

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport Hotel. I am sorry about the inconveniences you shared please allow me to express my sincerest apologies. Thanks a lot to help us to improve our services for our guests. We are hoping to welcome you back in the nearest future with the best service. Kind regards, Guest Relations

4/10 Poor

Verified traveler

2018/1/19

Disliked: Staff & service

New hotel close to airport

Staff havre to ne trained better. Overall did not have a good stay

Stayed 5 nights in Jan 2018

Response from İnci Ecem Kılıç on 2018/2/22

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, İnci Ecem Kılıç Guest Relations

4/10 Poor

Ali

2018/1/18

Disliked: Staff & service

New hotel. Not a good location.Noisy

Poor service. Staffs not trained and not friendly. Generally bad experience.

Stayed 3 nights in Jan 2018

Response from İnci Ecem Kılıç on 2018/2/24

Dear Ali, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, İnci Ecem Kılıç Guest Relations

8/10 Good

Verified traveler

2017/8/10

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Aug 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

KAIWUSAIER

2017/8/10

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

10/10 Excellent

Verified traveler

2017/8/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

2/10 Terrible

Verified traveler

2017/4/23

Liked: Cleanliness, room comfort

Disliked: Staff & service

They abused of my credit card - night paid 2 times

They charged my night for two times on my credit card and are not refunding me back. I am waiting for the refund for 3 months. Over phone, they confirm they will do the transaction. Over email, no responses are received. The hotel has good conditions / cleaning but the service is really poor. I booked and paid the room through an agency. I gave my credit card details only for security deposit and they charged the night once more. The most ridiculous is they are delaying the refund. My advise is keep track of your credit card transactions.

Response from İnci Ecem Kılıç on 2018/4/4

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

2/10 Terrible

Mohannad

2017/3/28

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experience!

Please do your self a favor and don't book at this hotel what so ever. They control the temperature of your room centrally to save some energy. so the temperature was fixed at 27 C, and couldn't amend the same! I complained million times with no hope!! I also asked to meet the manager in Duty also with no hope (all false promises). Gym closes early, breakfast is poor, and the service was below expectations!

Dear Mr. Mohannad, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, your concerns will be forwarded to related department managers and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinem Oruk Guest Relations

8/10 Good

Verified traveler

2017/3/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, practical if u will be staying near At

Friendly staff,language barrier, but they were trying hard to make u feel comfortable.the spacious

Response from Sinem Oruk on 2017/4/7

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sinem Oruk Guest Relations

10/10 Excellent

Metin, Sydney

2017/1/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near airport.

Only stayed one night to be in close proximity to the airport. From the minimal experience i had, this hotel was very nice. A true 5 star hotel.

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

10/10 Excellent

Fozan, UK

2016/12/11

Liked: Staff & service, property conditions & facilities, room comfort

Perfect

I arrived a bit late to Hotel, I didn't catch the Hotel free shuttle, so I was pushed to hire taxi from the airport which was too expensive but the welcoming at the reception dispelled all tiredness!, The room is very cozy and warm enough equipped with needed facilities. There are many and uncounted diversity of entertainments, spa, gym, Turkish hamam, sauna, body massage and etc

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

Verified traveler

2016/8/6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel very close the Istanbul Ataturk Airport

Due to our very early flight we selected this hotel which was only 3 km away from the international flights terminal. Hotel is recently built and it has very comfortable rooms. There is not much to mention about the neighborhood and it was kind of difficult to find the way to the hotel. Surrounding roads are still under construction. We would definitely book again in this hotel and hope to stay a bit longer.

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

Ignacio, Montevideo

2016/6/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

It was ok

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

Mohsen

2016/4/19

Liked: Cleanliness, room comfort

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

10/10 Excellent

Ahmet

2023/11/26

Stayed 2 nights in Nov 2023

8/10 Good

Murat

2023/5/19

Stayed 2 nights in May 2023

2/10 Terrible

Rumi

2023/5/14

reception can't speak english all staff understand the event in the hotel Breakfast is bad taste. No restaurant we can go on foot need taxi for everywhere It is unconvenient but no pickup service and no shuttle Never stay in the future

Stayed 6 nights in May 2023

8/10 Good

Mehmet

2022/12/27

10/10 Excellent

Denis

2022/12/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bon hôtel pour se reposer, relaxer, travailler

Les plus: Grandes chambres, propres dans l'ensemble, grande et fonctionnelle SdB avec tout le nécessaire, calme. Les grandes baies vitrées en guise de parois extérieures peuvent dérouter, mais la vue est imprenable (pas forcément pittoresque par contre). Un centre SPA avec piscine et sauna (inclus dans le prix), les massages sont optionnels. Une salle de sport très grande et correctement équipée, ça change des hôtels européens ou français qui sont mesquins sur le sujet et général. Le petit déjeuner buffet est inclus dans le prix de la chambre. Le diner buffet pour environ 18 euros est très riche, très bon, frais et varié, à tester absolument. Le personnel est efficace, rapide et souriant, à souligner. Les moins: un énorme hôtel peut dérouter. Il se trouve à 40 km de l'aéroport international IST, ce qui nécessite environ une heure de transport. Le petit déjeuner est quelconque. Le mobilier des chambres est à rénover. Correspond à un 4 étoiles max européen.

Stayed 2 nights in Dec 2022

10/10 Excellent

Celalettin

2018/5/5

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

İstanbul pullman mayıs

Bence iş toplantısı vb kısa konaklamalar için ideal otel olarak düşünülebilir.herşeyiyle mükemmel di.belki fiat biraz daha makul olabilir.geceliği oda kahvaltı 105 € kur dikkate alındığında güncelleme yapılması uygun olur diye düşünüyorum. Onun dışında 10 üzerinden 10 Teşekkürler....

Response from İnci Ecem Kılıç on 2018/5/10

Değerli Misafirimiz, Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Misafir Ilişkileri

10/10 Excellent

Lionel

2018/3/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from İnci Ecem Kılıç on 2018/3/26

Dear Valuable Guest, First of all i would like to thank you for taking time to share your comments here. It is great to know you had a wonderful stay with us. We really appreciate your recommendations to your referals and hope to see you again very soon. Kind regards, Guest Relations

6/10 Okay

Verified traveler

2018/3/18

Liked: Cleanliness, property conditions & facilities, room comfort

7 out of 10

Overall critic is 7/10. I had to wait in reception line for 30 minutes due to the old and malfunctioning payment system. There was only 1 person in front of me FYI.

Stayed 3 nights in Mar 2018

Response from İnci Ecem Kılıç on 2018/3/20

Dear Valuable Guest, Thank you for taking the time to share your feedback and helping us to improve our services for our guests. We hope to welcome you back to our hotel very soon! Kind regards, Guest Relations

4/10 Poor

Kadim

2018/3/17

Stayed 2 nights in Mar 2018

Response from İnci Ecem Kılıç on 2018/4/11

Sayın Misafirimiz, Pullman Istanbul Airport and Convention Center ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Misafir İlişkileri

8/10 Good

Erencan

2018/3/4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour agréable

Hôtel bien situé près de l'aéroport et de la zone industrielle ikitelli. Propre et aéré.

Stayed 1 night in Feb 2018

Response from İnci Ecem Kılıç on 2018/3/5

Dear Valuable Guest, Thank you for choosing Pullman Istanbul Airport Hotel and sharing your experience with us. We are delighted you enjoyed your stay and we are hoping to welcome you back in the nearest future. Kind regards,

4/10 Poor

Murat

2018/2/24

Disliked: Staff & service

Kötü servis

Oda iyi ama genelinde vasat. Özelikle resturant ve barlar, çok kötü.: 5 yıldızlı bir otele yakışmayacak menü ve içecekler. Orta kaliteli bir şarap bulamadık)) ve alakart resturant bar çalışanlarından azar işitik))

Response from İnci Ecem Kılıç on 2018/2/26

Sayın Murat Bey , Pullman Istanbul Airport and Convention Center ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Misafir İlişkileri

10/10 Excellent

Bora

2018/2/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2018

Response from İnci Ecem Kılıç on 2018/4/11

Sayın Bora Bey, Sayın , Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, İnci Ecem Kılıç Misafir Ilişkileri

10/10 Excellent

Rukiye

2018/2/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Güzel bir otelll

Rahat konforlu bir oteldi teşekkürler

Stayed 1 night in Feb 2018

Response from İnci Ecem Kılıç on 2018/2/22

Sayın Rukiye Hanım, Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, İnci Ecem Kılıç Misafir Ilişkileri

8/10 Good

Okan Ozan

2018/1/30

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jan 2018

Response from İnci Ecem Kılıç on 2018/2/22

Sayın Okan Ozan, Pullman Istanbul Airport and Convention Center ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, İnci Ecem Kılıç Misafir İlişkileri

10/10 Excellent

Kivanc

2018/1/18

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2018

Response from İnci Ecem Kılıç on 2018/2/22

Sayın Kıvaç Bey, Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, İnci Ecem Kılıç Misafir Ilişkileri

8/10 Good

Yetkin

2018/1/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2018

Response from İnci Ecem Kılıç on 2018/2/22

Sayın Yetkin Bey, Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, İnci Ecem Kılıç Misafir Ilişkileri

4/10 Poor

yaprak

2018/1/3

Liked: Property conditions & facilities

Disliked: Staff & service

ORGANİZASYON REZALETİ

OTELİN YILBAŞI ETKİNLİĞİNE KATILDIK AMA ORGANİZASYON FİRMASI YAKLAŞIK 4000 KİŞİYİ DOLANDIRDIĞI İÇİN GECEMİZ ÇOK KÖTÜ GEÇTİ. OTEL ADINA LEKE GELECEĞİNİ TAHMİN ETMEDEN NASIL ARAŞTIRMADAN BÖYLE VASAT BİR FİRMA İLE ÇALIŞABİLDİ AKLIM ALMIYOR.AYRICA PARA İADESİ YAPACAKLARINI SÖYLEYİP IBAN BİLGİLERİMİ ALDILAR AMA HALA PARAMIZ İADE EDİLMEDİ.BİR DAHA ASLA KONAKLAMA YAPMAM BU OTELDE. VE ODADA WİFİ ÇEKMİYORDU ÇOK KÖTÜYDÜ.

Stayed 1 night in Dec 2017

Response from İnci Ecem Kılıç on 2018/2/22

Değerli Misafirimiz, 31.12.2017 gecesi kongre merkezimizde gerçekleşen Hande Yener Yılbaşı Organizasyonu için balo salonumuz '' Orangeema Event'' isimli organizasyon şirketine kiraya verilmiştir. Bilet satışı, salon oturma düzeni, yiyecek-içecek ve personel temini gibi konular ile otel yönetimimizin herhangi bir sorumluluğu bulunmamaktadır. Otelmizinde yaşamış olduğu mağduriyet ile ilgili, salonumuzu kiraya verdiğimizi ve yaşanan organizasyon eksikliği ile ilgili sorumluluğumuzun olmadığını gösteren kira sözleşmesi ve tutanaklar ile şikayette bulunulmuştur, adli süreç devam etmektedir. Saygılarımızla Pullman Istanbul Airport Yönetimi

6/10 Okay

Verified traveler

2018/1/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from İnci Ecem Kılıç on 2018/2/22

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, İnci Ecem Kılıç Guest Relations

8/10 Good

Serhan

2017/11/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2017

Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Emrah Nizamoglu Ön Büro Müdürü

8/10 Good

Mehmet

2017/7/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Güzel bir konaklama.

Otel lokasyonu ve olanakları çok iyi.

Stayed 2 nights in Jun 2017

Response from İnci Ecem Kılıç on 2018/5/28

Sayın Mehmet Bey, Pullman Istanbul Airport and Convention Center ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Misafir İlişkileri

8/10 Good

HUDA

2017/7/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق رائع وفخم

فندق رائع وراقي وفخم والغرفة واسعه ورائعة ونظافه وفخامة الردهة كبيره والسعر جميل ومعقول وقريب من ستي اوتيلت وقريب من خدمات ومطاعم وموقعه جيد وقريب من مطار ومن اوف مول وفورم مول ومرمره مول استمتعت بالإقامة فقط شي واحد يعيب الفندق وهو مستوي الافطار البوفيه ليس مستوي فندق خمس نجوم وخيارات قليله جدا وغير لذيذه أرجو من اداره الفندق الاهتمام في الافطار افضل من ذلك حتي لا يؤثر علي جمال الفندق ولكن هذا العيب لن يمنعني من زياره الفندق مرة اخري لانه رائع لكن سوف احجز الغرفه دون افطار

Stayed 2 nights in Jul 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

alva

2017/7/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

10/10 Excellent

Arif Burak

2017/7/2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2017

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

6/10 Okay

Resul

2017/5/24

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness, staff & service

Otelin müşteri talep ve isteklerine yaklaşımları ve destekleri sıfır Otel ile ilgili olumlu bir durum açıkça belirtemeyecegim Bina konum oda konforu konuları otel çalışan ve misafir iliskileri kotu olunca diğer iyi ve olumlu konular da silinmiş oluyor. Açıkçası memnuniyet sıfır diye söylemek isterim.

Response from İnci Ecem Kılıç on 2018/5/28

Değerli Resul Bey, Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla, Misafir İlişkileri

2/10 Terrible

ZORZ, France

2017/3/9

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

belles chambres mais service NUL

service exceptionnellement inefficace !

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinem Oruk Guest Relations

8/10 Good

Yi, techland

2017/1/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good hotel

thank your service thank your service thank your service

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

8/10 Good

Abdullah

2016/7/9

Liked: Cleanliness, property conditions & facilities, room comfort

Response from İnci Ecem Kılıç on 2018/4/4

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

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Reviews of Pullman Istanbul Airport and Convention Center Hotel

Reviews

Good

8.0/10

7.2/10

3.0/10

8.2/10

6.6/10

Reviews

8/10 Good

Chaman

Chaman

6/10 Okay

Paul

Paul

2/10 Terrible

chanel

chanel

6/10 Okay

Jonathan

A typical airport hotel, with a few failings

Jonathan

4/10 Poor

Verified traveler

New hotel close to airport

Verified traveler

4/10 Poor

Ali

New hotel. Not a good location.Noisy

Ali

8/10 Good

Verified traveler

Verified traveler

8/10 Good

KAIWUSAIER

KAIWUSAIER

10/10 Excellent

Verified traveler

Verified traveler

2/10 Terrible

Verified traveler

They abused of my credit card - night paid 2 times

Verified traveler

2/10 Terrible

Mohannad

Bad Experience!

Mohannad

8/10 Good

Verified traveler

Nice hotel, practical if u will be staying near At

Verified traveler

10/10 Excellent

Metin, Sydney

Great hotel near airport.

Metin

10/10 Excellent

Fozan, UK

Perfect

Fozan

8/10 Good

Verified traveler

Nice hotel very close the Istanbul Ataturk Airport

Verified traveler

8/10 Good

Ignacio, Montevideo

Ok

Ignacio

8/10 Good

Mohsen

Mohsen

10/10 Excellent

Ahmet

Ahmet

8/10 Good

Murat

Murat

2/10 Terrible

Rumi

Rumi