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"I was mainly dissatisfied with the no lock on the bathroom and fridge not working, but otherwise it was a great place to stay."

"it's horrible, the lobby is always crowded because 2 of the 3 elevators are out of service during our stay, and in the last few days left, the entrance is also closed due to water leaking from the ceiling. overall, the hotel needs big time renovation. the carpets look dirty and worn-off in the hallway. some of the staff is very nice but they look tired too. when the lobby is crowded, management team didn't do anything to help with the queue and it's totally no order while people push around to get on elevator."

"Clean and spacious room. Only issue was that AC was not working."

"The rooms were tirex, the lobby was a bus stop with all the flogs of tourists with suitcases open, random people strays off street roaming around. Will never stay again. Staff was polite and nice ans shld be credited. Massive bus tours come here and clog up the elevators and there is some unsafe feeling - 2 incidents during my stay. "

"Check in front desk lady Nicole was not pleasant, quite rude actually. "

"Location was great, staff was helpful and nice, I would recommend "

"Great stay! Excellent staff! Clean rooms! Great location! "

"Can't understand the negative reviews. We had a lovely 5 nights here and ejoyed every minute. Location is really excellent . We honestly could not fault this hotel, it had everything we needed. We will be definitely going back."

"Please be aware that leaving your bags at the cloak costs you $5 per bag & no cash!!! This is a historical establishment & there are so many old charms all over the hotel. If you are into history, check out Lower Lobby before the gym. They have so many pictures from the past. It was fun. Some rooms are getting renovated & I “upgraded” to a newly renovated room. I didn’t request, but I got “city view” room & I could see Staples from the window. Also it was very noisy. I used earplugs every night. Great location right next to Penn station. "