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JW Marriott Hotel Hanoi

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Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk

Overview of JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Hanoi

Explore the area

  • Popular LocationVietnam National Convention Center10 min walk
  • Popular LocationKeangnam Landmark Tower 7215 min walk
  • Popular LocationVincom Tran Duy Hung3 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)24 min drive

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About this area

Hanoi

Located in Hanoi, JW Marriott Hotel Hanoi is connected to the convention center. Ho Chi Minh Museum and Hoa Lo Prison Museum are cultural highlights, and travelers looking to shop may want to visit Lotte Center Hanoi and Dong Xuan Market. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or My Dinh Aquatics Centre.
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Map

What's nearby

  • Vietnam National Convention Center - 10 min walk
  • Keangnam Landmark Tower 72 - 15 min walk
  • Charmvit Tower - 3 min drive
  • Vincom Tran Duy Hung - 3 min drive
  • My Dinh National Stadium - 10 min drive

Getting around

  • Hanoi Yen Vien Station - 19 min drive
  • Noi Bai Intl. Airport (HAN) - 24 min drive

Restaurants

  • French Grill – Restaurant offering French cuisine. Serves dinner daily. Reservations required.
  • JW Café – Buffet restaurant offering international cuisine. Serves breakfast, brunch, lunch, and dinner daily. Reservations required.
  • Smack Dab Hanoi – Open daily. Reservations required.
  • The Lounge – Bistro offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Akira Back – Fine-dining restaurant offering Japanese cuisine. Serves lunch and dinner on select days.

About this property

JW Marriott Hotel Hanoi

Luxury hotel connected to the convention center in Hanoi with 5 restaurants
Along with 5 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a poolside bar, and 2 coffee shops/cafés are onsite. All 450 rooms boast deep soaking tubs and offer free wired Internet and pillowtop beds. IPod docks and 24-hour room service are standard, as are LCD TVs with cable channels.
JW Marriott Hotel Hanoi offers 450 air-conditioned accommodations with iPod docking stations and minibars. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Hanoi hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (VND 250000 per day), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–8:30 AM on weekdays and 6:00 AM–10:30 AM on weekends: VND 796950 for adults and VND 398475 for children
  • 5 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Playground
  • Spa services
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean
  • Vietnamese

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 993300.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 796950 for adults and VND 398475 for children (approximately)
  • Fee for in-room wireless Internet: VND 250000 per day (rates may vary)
  • Airport shuttle fee: VND 1674750 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: VND 1674750 (one-way), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 993300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jw Marriott Hanoi
Jw Marriott Hotel Hanoi
JW Marriott Hotel Hanoi Hotel
JW Marriott Hotel Hanoi Hanoi
JW Marriott Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 321 out of 414 reviews
5 - Excellent 78%
Rating 4 - Good. 65 out of 414 reviews
4 - Good 16%
Rating 3 - Okay. 18 out of 414 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 414 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 414 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban retreat
Great service throughout the hotel. The restaurants are delicious and the happy hour had great food. We loved the gym and pool, very spacious. It was nice to be away from the chaos of the city mopeds it was the perfect retreat in the city
Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond amazing and excellent staff and by far the absolute best Marriott I’ve ever stayed in my life
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attitude of the hotel staff was amazing. Excellent facilities and amenities
Stayed 3 nights in Dec 2019