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Reviews of Yutorelo-an Annex

2.5 out of 5
Yutorelo-an Annex
1300-126 Gora, Ashigarashimo-gun, Hakone, Kanagawa

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 60 reviews" "
Rating 8 - Good. 14 out of 60 reviews" "
Rating 6 - Okay. 17 out of 60 reviews" "
Rating 4 - Poor. 8 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unique experience in traditional Japanese ryokan. Area very quiet with few options for dinner, cable car to hotel stops early evening so a steep walk to hotel is required after dinner
Stayed 1 night in Jul 2023

10/10 Excellent

Camia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in process.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff on site after 7:00pm so it can become a party hotel. The rooms are large with lots of space for 6. Good views from the balcony.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet location Bbbnn. N nm ngdgkjbdr UK fcx gf jjtee up hd c jgzjjgfkifd bn kydcjhfs fb kor d jd fi hfr ti ihd j g HK
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property has a great location close to the train and town; however, the staff is not the most helpful when you are looking for advice or suggestions.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities
We enjoyed sleeping on the floor traditional Japanese style. The funicular is great to get up very steep hill. There is a kitchenette with microwave but there is no cutlery or plates. There is no breakfast or dinner available.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was pleasant. You may not want to check out late when you plan to stay at this hotel as the cable car stop running at 7 pm or you might end up dragging your luggage up the hill just like we did. The hotel is very close to the zousan station, which is only two stops away. They have a complimentary shuttle from Gora station to the hotel and back.
Stayed 1 night in Apr 2019

6/10 Okay

Sandro

Liked: Cleanliness
Well located Hotel
Overall good stay, very well located near Naka-Gora cable car station. If you loose last car at 19:00 from Gora you will have to walk a climb path to arrive the hotel. Also no restaurant available at night or very feel up to 18:00pm, so be prepared to buy some food at combinis. Very nice and clean room with kitchen and some appliances but no cutlery.
Stayed 2 nights in Feb 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Yutorelo-an ANNEX
Overall, a nice place. Room is spacious and has a microwave, fridge and washing basin. Limited channels and mostly Japanese channels. Plenty of japanese mattress to setup for the sleeping area. About a 15min downhill walk to the train station where most amenities are as they seems to be only 1x convenience store between stay and station. On a very steep hill, might be inconvenient for heavy luggage or travellers with walking difficulty.
Stayed 1 night in Jan 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly comfortable hotel with advice and extras
The hotel was very well located and easy to find, although once funicular railway stops at 7pm, then the walk up to the hotel from Gora station is a bit tiring. The staff were exceptionally helpful and friendly. The room was very spacious and had a lovely view form the balcony and excellent facilities (kitchen and dining area and toilet/bathroom). Extras such as yukata provided for use. Coin-operated washing machine and tumble dryer available in hotel. Only two negatives - access to room was along a passageway open to the air and the hot spring bath was small (although very quiet, so not a big issue). Open passageway was only an issue because we were there during Japans rains (worst flooding in 30 years).
Stayed 2 nights in Jul 2018

4/10 Poor

Cindy, California

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing and Run Down
The lack of customer service was very disappointing. When we checked in, we had a problem because our son is 16 years old and she said children are 12 and under. She had to talk to the manager and made us wait for over 5 minutes. We indicated our son was 16 on Expedia. I asked for a brochure of things to do in the area, and she said, "Id be happy to help you in a half an hour when I finish checking in the Japanese guests." It was hard to find the hotel. The transportation was lacking. The shuttle only goes to Gora station twice a day, and that's only when you are departing. We had to walk up a really long, steep hill to get to the hotel from the station. Our room smelled awful and the hotel looked old and run down. The kitchen didn't have any utensils or cooking instruments. We did call, and they brought us up some. There are only futons which weren't super comfortable. We told the lady who checked us in that we didn't need our room cleaned, but we did want new towels. When we arrived back to the hotel in the evening, our towels were hanging on our door handle in a bag. The stores and restaurants were a bit of a walk and the hills are very steep. When we checked out, the lady at the desk didn't even thank us for our stay. We felt very unwelcomed.
Stayed 2 nights in Jun 2018

10/10 Excellent

Tue, Rayong, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
Not far from a rope way station. They provide Yukata size of your choice and I love their ice cream stick, milk flavor
Stayed 1 night in Jan 2018

8/10 Good

Chee Wee, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice hot spring
The cable car to the hotel stop operation at 7 p.m, so we need to go back to hotel before 7 p.m. There is no restaurant in the hotel, so we have either pack food or take dinner earlier outside. It is good to know all these before check in to the hotel so that you won't be upset later. Anyhow it is a nice hotel and good experience.
Stayed 2 nights in Nov 2017

10/10 Excellent

Linda, Kanagawa Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close very close to Naka-Gora station!
Spacious room with good amenities and kitchen equipments to cook your own food upon requests to the reception before your arrival!
Stayed 1 night in Nov 2017

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Spacious room comes with onsen which a truly relaxing place for vacation. Located at a good location which is just next to Naka-Gora station has saved us a lot of energy to walk in mountain slope with our luggage.
Stayed 1 night in Nov 2017

8/10 Good

マサコ

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
部屋も広くて綺麗で良かったです。 ベランダの窓ガラスを開ける時、大きく擦れる音がするのが気になりました。
Stayed 1 night in Jun 2023

6/10 Okay

GENOVEVA

Disliked: Property conditions & facilities, room comfort
部屋は広いが!
急な検索で安価優先だけど夕飯は駅近くでと思い着いたが周りは食事する店が無い軽く軽食してチェックイン部屋は広すぎて暖房が今一度温泉はぬるま湯です!部屋風呂で暖まる今度は検索は慎重に口コミは参考にします。
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
突然の宿泊でしたがとても快適でした。
Stayed 1 night in Oct 2021

10/10 Excellent

YUSAKU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかったです
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
長期滞在には良いかも。。。
キッチン付きのため、連泊や長期滞在には良い。 本館の風呂利用可なのも〇。 だが、静けさやスタッフとの接触が少ない場所をわざわざ選んで行ったのに、一部屋に6人まで宿泊可能なためか、隣室の学生であろう若者グループが夜遅くまで酒盛りをしていてうるさかったのが大変残念。
Stayed 1 night in Apr 2021

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
お部屋は清潔感があって良かったですが、ミニキッチン横の三段式ゴミ箱の区分にペットボトルが無くて困りました。（上段：缶、中段：燃えるゴミ、下段：ビン）また、温泉が口コミでは熱めと記載されていたのですが実際に入ってみるとかなりぬるめでした。本館の大浴場はちょうどいい湯加減で温泉が強羅系と早雲山系の二種類の源泉が楽しめました。皆さんにお勧めです。
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

KINZO

Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
駐車場がとても止めづらい。温泉が露店もあれば最高でした。
Stayed 1 night in Aug 2020

8/10 Good

YASUHIRO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族でのんびり
お鍋がとてもおいしかった。 小さい子供もいたので部屋の食事でのんびりできました。 駐車場は少し停めにくいです。
Stayed 1 night in Jul 2020

8/10 Good

MASAKI

Stayed 1 night in Jul 2020

2/10 Terrible

hideo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

ぽぃさん

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
エレベーターが古いためかガッコンなと乗る度に沈む、朝食何もプランが無いのは残念、コンビニも急坂往復は大変キツかったので、オプションで近隣の店のお弁当注文できるなどあるとよい。ベランダ網戸がめっちゃキツかった。洗面所、トイレ、ユニットバスはリフォーム済みか、きれいで良かった。バイク２台で屋根つきに駐車させて頂けたのは感謝してます。
Stayed 1 night in Jun 2020

6/10 Okay

Rico

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
布団のシーツに髪の毛がかなり付着していました。そこが残念でした。また、やはり車は停めるのが難しいとおもいました。
Stayed 1 night in Jan 2020

8/10 Good

wing wah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

AYAKO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
部屋は快適でしたが、駐車場が停めにくい。
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
部屋は快適でしたが、ホテルが坂道に面していて、駐車場が狭く困りました。
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

wsysuper, tokyo, jp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
和室のきれいな部屋です。3人にとって広過ぎたかもしれません。部屋の広さに対してエアコンのパワーがちょっと足りない感があります。
Stayed 1 night in Jan 2019

4/10 Poor

Caroline

Liked: Cleanliness
Disliked: Staff & service
Pas de restaurant sur place et loin de tout
Cet hôtel est situé loin du centre de Gora, en altitude, et surtout, il n'y a ni restaurant sur place, ni service aux chambres. Il y a un frigo, un micro-ondes, un réchaud à une place et une bouilloire, mais pas une seule cuillère, pas un seul bol, juste une minuscule théière et un petit bol à thé (seulement une poche de thé vert par jour...) En fait, c'est un hôtel conçu surtout aux familles (grandes chambres avec tatamis et de nombreux futons) qui viennent en automobile avec leur propre nourriture, leur vaisselle, leurs ustensiles, plutôt que pour des étrangers qui arrivent à pied ou en taxi avec rien pour se nourrir. J'imagine que cet hôtel met ses chambres sur Hotels.com à la dernière minute et des étrangers s'y rendent pour se trouver au milieu de nulle part. L'hôtel n'offre que deux navettes vers la gare de Gora à des heures peu commodes (9 h 30 et 10 h 30 le matin). Le personnel parle assez peu l'anglais. Sinon, les chambres sont propres, le wi-fi marche bien et les balcons ont une belle vue sur la montagne et une fois à la gare de Gora (environ 20 minutes d'une descente à pied très a-pic), on a facilement accès à toutes les attractions de la région.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
素泊まりでも便利
秋休みの平日に利用しました。素泊まりでしたが周辺で食事も出来るしキッチンもレンジもあるので便利でしたよ。子供連れで行くには気軽で良かったです。
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

ゆとりろ庵
駅からは近くてよかったですが先に間違えて本館にいってしまい、そのあと別館に行ったので差がありガッカリした。 お風呂が写真通りではありますが窓の外が建物で窓はないので見られることはないと思いますが安心して入れませんでした。窓を閉めようと思いましたが閉まりませんでした。 アイスキャンディーのサービスは暑い中帰宅した際に嬉しかったです。 フロントの方の対応は良かったです。
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
ホテル自体は良！
ホテル自体は綺麗で周辺は大変静かで良い雰囲気でした、フロントの方の対応も素晴らしかったが、宿泊客の国籍も様々で箱根の雰囲気や情緒を一切無視したお客が一晩中エントランス付近で大騒ぎ、声は上に響くため五階に宿泊したがうるさくて全く眠れなかった。 フロントは夜10ー6時まで人が居なくなるためこういったトラブルに対応が遅れるようで残念でした。 駐車場が坂にありスペースもかなり小さいので少し離れた坂の下にある平面駐車場の利用をオススメします。
Stayed 1 night in Jul 2018

8/10 Good

karl, Yokohama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気兼ねなく滞在
中強羅駅から徒歩3分。とにかく足の便が良いです。ホテルも簡単なキッチンがついており、調理器具も貸して頂けるので食材だけ持っていけば昼間は存分に箱根を楽しみ、夜は部屋で簡単な食事、温泉を楽しんでゆっくりという滞在が楽しめます。
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
個人❤️得
價格貴了一點 ，但是服務還可以，附近黑朦朦，想搵野食吾駛旨意。我最不滿意他們有一個收費，就是你去不去溫泉，每人都要付錢。
Stayed 1 night in Aug 2018

4/10 Poor

Cherry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Would not recommend
Almost no service at all. No breakfast and dinner. You have to make the bed by yourself. The area of the hot spring is small.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Une belle expérience japonaise
Très bon séjour dans cet hôtel proposant des chambres traditionnelles japonaises ainsi qu'un hot springs (bain traditionnel). Un belle expérience. Les chambres étaient propres et bien équipées. Le wifi un peu faible dans les étages supérieurs mais correct dans l'ensemble.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018