Junior Suite with Open-Air Bath and Tatami "Hikari" | Minibar, in-room safe, desk, blackout drapes
Check availability

Reviews of Kinnotake Tonosawa - Adult Only

3.5 out of 5
Kinnotake Tonosawa - Adult Only
191 Tonosawa, Hakone, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 153 reviews" "
Rating 8 - Good. 22 out of 153 reviews" "
Rating 6 - Okay. 2 out of 153 reviews" "
Rating 4 - Poor. 2 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience I have had with a hotel. Staff and service are unmatched, as well as their attention to detail and thoughtfulness. Room was clean and spacious and the private onsen was an amazing experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Kinnotake Tonosawa - the experience from beginning to end was excellent. The staff were extremely friendly and accommodating throughout the stay, and went above and beyond to make sure we got back to Odawara station for our Shinkansen reservation. The accommodations were top notch and the private room onsen was perfect. The multi-course dinner and breakfast services were amazing dining experiences and the chefs accommodated our food preferences. Highly recommend this property!

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has some great points to it, top-notch facility, beautiful aesthetics, Bazar, delightful and very clean. The staff works incredibly hard, but also is challenged a bit, no bartender during the evening, hard to get dinner times, just some simple things that I think with proper leadership and management could be fixed. Clearly, the weekday staff seem to be more talented than the weekend staff, but they all tried very hard. I would recommend the hotel, but we also went during cherry blossom season, and the price did not match the value.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had an unbelievable time at this hotel and it exceeded our expectations. The staff were friendly, attentive and kind. We truly enjoyed our time and plan to return soon! Shout out to Sei for taking excellent care of us!
Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Traveled with partner
Amazing and attentive service!!
Stayed 1 night in Mar 2024

8/10 Good

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall enjoyable stay, the food is a highlight. There were a few hiccups with service along the way. If reliant on public transport to get there it can be a bit complicated. Only downside is the hotel is right next to a road and railway line so there is notable traffic noise (no different to any of the other hotels in the area). The spa services were 10/10.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, but recommend getting there by taxi and pre-book taxi.
Stayed 1 night in Mar 2024

10/10 Excellent

Cherish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute tranquility, wonderful food, incredibly hospitable staff. And the onsen!!! Loved it. Worth every cent.
Stayed 1 night in Mar 2024

10/10 Excellent

May

Stayed 2 nights in Feb 2024

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was an absolute delight from start to finish. The hospitality was top-notch, with the staff going above and beyond to ensure I felt welcomed and valued throughout my visit. The ryokan experience wasn't traditional but was still relaxing and worth it. My favorite part during this stay was their cuisine. Their breakfast and kaiseki meals were a culinary masterpiece!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Sangmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway
Stayed 1 night in Nov 2023

8/10 Good

eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

Titus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James, Rosemead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here. Convenient to the tourist attractions, food was amazing as was the service.
Stayed 1 night in Oct 2023

10/10 Excellent

Han

Stayed 1 night in Oct 2023

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best onsen
Best private onsen experience!
Stayed 1 night in May 2023

10/10 Excellent

Tri Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was attentive and provided great English service. Dinner and breakfast were amazing and the experience was enjoyable all around.
Stayed 1 night in May 2023
Response from SUGANO on 2023/7/11
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from SUGANO on 2023/7/11
Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

KYLE

Stayed 1 night in Feb 2023

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location and great service and amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to once you find the right bus from the train station (Odawara or Hakone-Yumoto). Staff will greet you just after you cross the bridge and start the check in process. We went during cherry blossom season so there was a seasonal welcome drink we tried. The room we had was amazing, the lady that checked us in kindly gave a tour of the room and made sure we had everything we needed before letting us settle in. Everything was clean, the in-room onsen was great. You cannot see any other guests around you but if you have a particularly noisy neighbour you may hear them. I can imagine in the summer the view from the in-room onsen will be even better with some of the hydrangeas blooming. They also provide yukatas for you to wear along with instructions on how to put them on properly. Both breakfast and dinner were delicious. Their menu changes slightly daily so if you do stay multiple nights you don't have to eat the exact same thing. When food is brought to you they will give a quick explanation of the dish. We were lucky to be seated by the window for all our meals, so got to enjoy food while looking out at the gorgeous greenery.
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beautiful setting and excellent service. It was nice to have our own soaking tub on our balcony. The staff helped with our transportation plans too.
Stayed 1 night in Apr 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

A

Stayed 1 night in Mar 2023

10/10 Excellent

Huan Kind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic experience, the service was top-class coupled with amazing views and onsen. Had a wonderful time and will definitely go back again.
Stayed 1 night in Jan 2023

10/10 Excellent

Vicky, East Brunswick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superb service and quality
Stayed 1 night in Jan 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
The service in this hotel was good. They serve you a drink and snack at check in. Lady can choose their own yukata. The room looks very modern and wooden. However, I booked the Take (bamboo) room and expected to see bamboo from my room but half of the view was normal leafless tree, the other half was bamboo so I was a bit disappointed. All drinks in the hotel fridge are free. The hotel is very near a busy road so you can hear a lot of cars driving through, it's especially noisy when it rains too so wasn't a total relaxed onsen stay. They have a small menu of drinks you can order near the reception and it's free. You can either drink it there or bring it up to your room. You can't take those drinks into the dining area though. The food was good but not the best, we got to try cod milt and fugu tempura though which we would never order if we are at a restaurant. A nice touch they have in the evening by the reception balcony, they have sparklers for hotel guests to light which was very cute.
Stayed 1 night in Dec 2022

10/10 Excellent

Yahui

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had two Shizuku rooms, one for my wife and me and the other for our two adult sons. The place was beautiful, and its service was perfect. I will go back again.

10/10 Excellent

Poon Yan Yin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast - better than the breakfast during my recent stay at Hoshinoya Karuizawa. Nice amenities. Love the private onsen - at the right temperature
Stayed 2 nights in Nov 2022

10/10 Excellent

Rich, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has great privacy and very cozy bed. Staff are super helpful and friendly. Food was great. The overall experience was definitely top notch!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
above average, but definitely not the top level
Hotel itself is great, and location is good also. But quite close to the road, so not very quite in the night. Hotel hire a lot of Chinese staff, think maybe have a lot of Chinese customers. But obviously these Chinese staffs didn’t have well trained. You can tell the detail of the service is not the same standard if you have been to a lot of same style onsen hotel in Japan. The food is above average, but not the TOP level.
Stayed 1 night in Nov 2019

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Absolutely amazing trip. The private Ibsen was so great. All the staff were very helpful. The food was exquisite. We were well spoilt and looked after. What a beautiful secluded and peace filled setting too.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room amenity, clean and you can relax. The outside Private bath was amazing!
Stayed 1 night in Dec 2018

10/10 Excellent

Robert, Toronto, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
.Really enjoyed our private onsen The room was great and the dinner was fantastic.
Stayed 1 night in Nov 2018

10/10 Excellent

brendan

Great. Relaxing
The hotel and staff were amazing. The rooms are traditionally styled with modern touches and each room is equipped with a private onsen. The hotel also offers a traditional Japanese dinner, which was excellent.
Stayed 1 night in Sep 2018

10/10 Excellent

Momo, Foster City, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous modern onsen hotel.
Stayed 2 nights in Jul 2018

10/10 Excellent

Nick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Ryoken with excellent service
A relaxing getaway. Service was excellent and the food amazing!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone hotel in late April
Kinnotake Tonosawa is right across from the Dayama bus stop. We took the bus from Hakone Yumoto station directly to the hotel. The hotel itself is beautiful. It has a Japanese modern style with bamboo in neutral tones. We stayed in a room with a private onsen that overlooked a bamboo garden. It was stunning. The beds were comfortable and the shower was beautiful. Included in our stay was a traditional japanese dinner and breakfast. We opted for Western style breakfast, though Japanese breakfast was also an option. Overall, it was a very memorable stay and the staff went above and beyond to accommodate our needs. I would definitely recommend this property to others considering Hakone. The value, however, in peak season is limited and in these cases I would recommend only one night.

10/10 Excellent

Yigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go there!
This is a very good hotel. Everything was of the best quality: the service, the room, the food. Plus, the option of being able to soak in your room’s private hot water spring bath, after a day of doing the Hakone round way was magnificent. We would like to recommend this hotel for straying while in Hakone area. There is no problem arriving the hotel from Hakone-Yumoto, both shuttle bus and regular buses stops near the hotel.
Stayed 1 night in Mar 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing with fantastic services
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic, relaxing stay
This was way above and beyond anything I've experienced at a hotel before. The room was enormous (the bed was the size of the previous hotel room I stayed in), and the private onsen on the balcony was fantastic. Initially I thought that since it overlooked a road it might be noisy (line of sight is blocked by bamboo and trees), but soon all I could hear were the cicadas and the wind. We dressed for dinner in the yukata provided, and were treated to several courses of wonderful food. It's a set menu for each person, and they were able to cater for dietary requirements and preferences to a certain degree.
Stayed 1 night in Sep 2017

10/10 Excellent

Max, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience I could ask for! I am so happy that I chose to stay here.

10/10 Excellent

Sheng Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and memorable stay
The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a special occasion such as birthday or anniversaries. One thing to note, we thought we had booked the 1 night 2 meals (dinner and next day breakfast) option but it turned out we booked only for 1 meal. The options on hotels.com look similar so be careful to choose the right one. We had to pay extra (higher cost) for the dinner meal when we chose to add it to our stay when we got to the hotel.