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Reviews of Hotel de Yama, Hakone Lake Side

3.5 out of 5
Hotel de Yama, Hakone Lake Side
80 Motohakone, Hakone, Kanagawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 211 reviews" "
Rating 8 - Good. 55 out of 211 reviews" "
Rating 6 - Okay. 10 out of 211 reviews" "
Rating 4 - Poor. 9 out of 211 reviews" "
Rating 2 - Terrible. 1 out of 211 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muyang

Stayed 3 nights in Dec 2023

10/10 Excellent

Aiping, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Arie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and on the higher end. The grounds are magnificent and the view to the lake is wonderful. In a nice day (which we had) you can see Fuji mountain clearly from the terrace. The only downsides were the bar with a bit of a gloomy vibe and a lack of a snack shop (as there is nothing open in the evening within walking distance from the hotel). Overall a great stay and I hope to return there in the future.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
For such a big hotel it's shocking they don't have any laundry service. Also the price is a bit high for the age and condition of the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gaelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Ross

Stayed 1 night in Nov 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are quite generous with their rebates offer! Very good deal
Stayed 1 night in Oct 2023

8/10 Good

Blanca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and immaculate gardens. Beautiful views of Mount Fuji and the lake. Excellent location, breakfast, and shuttle service. Did not give perfect score because there is only public bath option available; and, you must have a reservation to eat dinner at the Japanese restaurant and that was not communicated to me at check-in. There is however the option for room service to order a Japanese meal at a reasonable price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Harmeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a magical place! It's straight out of a fairy tale!! I would love to visit again. Such comfortable rooms, beautiful views of Mt. Fufi and Lake Ashi, and lovely restaurants. The onsen is the icing on the cake. Staff are super friendly and efficient as well. Breakfast is also top class!
Stayed 2 nights in Oct 2023

8/10 Good

CS

Stayed 1 night in Sep 2023

10/10 Excellent

Yeh-Lan

Traveled with family
Service with consideration.
Stayed 4 nights in Sep 2023

8/10 Good

Zheng

Stayed 1 night in Sep 2023

10/10 Excellent

Zhichao, Saratoga

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet place
Stayed 1 night in Aug 2023

8/10 Good

Erwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the lake and sightseeing cruise as well as the shrine.
Stayed 5 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay.
The hotel was fantastic! It had a great view, and was convenient (for Hakone) to bus lines. The onsen was nice. Th efood was great, and the stff was very helpful. There are busses that stop rigth at the hotel's front door, and a free hotel shuttle to a nearby buss connection point
Stayed 2 nights in Jul 2023

10/10 Excellent

Akira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. My family stays at this hotel when we visit Hakone for the past fifty years. They provide excellent services, clean rooms, best restaurants, and beautiful garden with Ashiko Lake.
Stayed 2 nights in Jun 2023

10/10 Excellent

Youjiang

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at a wrong time. Not as much flowers as expected but the meals were very good beyond expectations. The staffs also very helpful and courteous. Good location with regular shuttle bus and just 10 minutes walk to Hakone Shrine Tori. Strongly recommended.
Stayed 2 nights in Jun 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned hotel by Lake Ashi, very friendly staff and fantastic Japanese style breakfast and dinner! Also very walkable to the Heiwa Torii by the water. Would love to return again!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente service, cleanliness and the views of Mount Fuji were fantastic. Much better from the hotel than the five lakes tour we did! There is a shuttle service that goes from the port to the hotel every 20 minutes which stops at 5pm. It meant we had to walk 15 minutes in the dark to the hotel with our luggage because we couldn't work out where to get a taxi from. This was dangerous and the hotel really should have some kind of warning about this for visitors.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and amazing staff. We had a late check in and the kind staff delivered a multi course Japanese meal to us at 8:30. Both restaurants were so impressive. The location is great, right above the shrine. Do wish we could have understood a little more about the buses but had it figured out by the second day. The weather wasn’t great when we were there but so happy we stayed at this hotel.
Stayed 2 nights in Mar 2023

8/10 Good

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is clean and comfortable except for an unpleasant odour in the bathroom. The hotel's location is peaceful and quiet, and the view is nice when the weather is good.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Qingmei, Short Hills

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with great food served
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great! Fantastic restaurant and service.
Stayed 2 nights in Mar 2023

10/10 Excellent

marion

Stayed 1 night in Mar 2023

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Lee Hwee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it, just the shower head which felt like needles. Can consider changing and it will be perfect. :)
Stayed 1 night in Feb 2023

10/10 Excellent

Yeh-Lan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is very good, and environment is wonderful. It is worth to come back again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Natalya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden, silent and spacious room, nice air bath! Hotel is very clean. Definitely would like to come back.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Not good service with that price
We went to the Odakyu Hakone Lake Hotel and that we booked that one but once we checked in and found out we went to the wrong hotel. The front desk clerk was super nice. He helped us to call our hotel but they didn’t come to put us up at all. And he called few taxi companies but no one was available. Then Odakyu manager told him to drive us to our hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Pleasant stay, slightly dated, lovely onsen
The hotel is a bit dated however the Onsen is very nice with an indoor and outdoor section. I did not get a chance to walk the grounds nor see Mount Fuji due to cloud, but that would have enhanced the stay.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The location and views - spectacular! Was very lucky to get very clear views of Mt Fuji on my first full day there. I also booked in for a spa session and while expensive, was worth every cent. The staff of the hotel were extremely professional, friendly and efficient and spoke adequate English. The rooms were very spacious, however being an old hotel, the walls are not very soundproofed and on my second/last night I was able to hear the people in the room next door very profoundly. While this is by no means the hotel's fault, I think it is worth mentioning. I ate my two breakfasts and a dinner at the French restaurant there and cannot fault the staff for their professionalism of service. The free shuttle from the town centre (Motohakone) to the hotel is a particular plus - not that the distance to walk is far but with luggage, in the dark or bad weather it is hugely convenient! Would have been nice if there was free bottled water in the room though. Would stay here again.
Stayed 2 nights in Nov 2019

6/10 Okay

Briana

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Honeymoon
Pictures misleading, the gardens weren't colorful at all, the hotel was super run down though it was charming. Way overpriced and we were charged a tax for hot spring even though we didn't use them. The breakfast was also disappointing. Also, don't expect a Mt. Fuji view.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive helpful staff. Amazing fine dining experience
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Wonderful hotel. But would like a casual restaurant for eating ie pasta or pizza or just a salad
Stayed 2 nights in Sep 2019

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, room comfort
Great location to see Mt Fuji, 15 minutes walk from the bus station, but there is a free shuttle service every 20 minutes. Big rooms, large bathrooms, unusual find in Japan, but the overall condition it's a bit tired.
Stayed 2 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come for the view, stay for the food.
The view and the gardens were spectacular, as was the onsen. The stars of the show, were the Japanese and French restaurants. Order the breakfast/dinner options and treat yourself to fine dining, with attentive staff in a lovely setting. Though the rooms could do with a little updating, this venue is perfect for a romantic or meditative getaway.
Stayed 4 nights in Aug 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, room comfort
Beautiful location... Excellent spa & onsen
The hotel is beautifully situated with gorgeous views of the lake. It was raining during our stay so we could not see Mt. Fuji, but I am sure the view would be spectacular. The facilities are a bit worn and the furnishings dated, but the room was of good size, comfortable, and clean. The onsen is gorgeous, nestled under trees and was incredibly soothing. The highlight of our hotel experience was the Spa where my husband and I had 90 minute side-by-side full body massages. We are massage snobs and this was one of the best massages we've ever had. Afterward, we sat relaxing sipping tea while taking in the breathtaking scenery of the misty lake and mountains. We are in both the French & Japanese hotel restaurants. The food was good and the views beautiful.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view is stunning... That is all that you are paying for. Rooms haven't been changed since the 80s at least. Dinner at the hotel was delicious but not worth 18500 yen for two people.
Stayed 1 night in May 2019

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel in an incredible location
We had a fantastic time at the Hotel de Yama. The staff was friendly and attentive, the location is magnificent, and there was a view of Fuji from the room. We wished we had stayed longer.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We greatly enjoyed our stay.
The hotel and its grounds are elegant and formal, and the staff meticulous. The onsen is comfortable and setting relaxing. The dining is also of very high quality. We loved walking along the lake and taking in the sights. He had terrific views of Mount Fuji, which was a highlight of our trip to Japan.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I love the setting of this hotel , I was able To take a pic of mt. Fuji early in the morning from my balcony . Peaceful atmosphere ,the gardens are marvelous. I think is a perfect hotel for honeymooners. Very romantic.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I stayed at in Japan. Very beautiful and amazing views.
Stayed 1 night in Mar 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a beautiful location
The hotel was extremely comfortable and the service was excellent. It was expensive but it was worth every penny. Would love to go back there in the Autumn.
Stayed 2 nights in Mar 2019