"What was advertised online was not what we experienced in person. This felt more like a rundown motel than a hotel.
When we checked in on Monday, the TV didn't work, there was no phone in the room, no hair dryer, the iron didn't work, and for a suite we only had one plate and one glass. The towels and washcloths looked old and dingy. We reported the issues immediately, but it took until Wednesday night and multiple request before they finally replaced the TV and provided a phone, plate, and hair dryer.
The property advertises free Wi-Fi, but it never worked. We had to use our hotspot from Monday - Thursday. After it rained, water came underneath the door, and the exterior door was difficult to open and close.
The most concerning issue was security. The front desk gave another guest a key to our room without verifying her identity. She wasn't locked out of her room. She had simply gone to the wrong room. A stranger should never be given access to another guest's room.
On checkout day, I had an important Zoom meeting and requested a late checkout. With everything we experienced, I thought this was a reasonable request. It was denied. We're Expedia Platinum members and travel frequently, and this was one of the most disappointing experiences we've had.
Don't let the online photos fool you. The rooms are exterior-entry like a motel, and the property looks much better online than it does in person. I would not stay here again or recommend it to others."
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