Terrace/patio

Reviews of Conrad Guangzhou

5 out of 5
Conrad Guangzhou
No. 222 Xingmin Road, Zhujiang New Town, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 196 reviews" "
Rating 8 - Good. 46 out of 196 reviews" "
Rating 6 - Okay. 8 out of 196 reviews" "
Rating 4 - Poor. 6 out of 196 reviews" "
Rating 2 - Terrible. 11 out of 196 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie Hor Yee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. The room is high tech. Toilets in the room are all automatic flush. We booked a suite this time and the room is super nice. Business lounge on 27th floor is great and the staffs are very attentive. We will definitely stay at Conrad when coming to Guangzhou next time.
Stayed 4 nights in Apr 2024
Response from Jason Lu on 2024/4/7
Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you enjoyed the high-tech room features and the excellent service provided by our team members. It's great to know that you had a positive experience at our 27F Executive Lounge. Your words are a big encouragement to our team members, we believe fulfilling small details make your stay different. We look forward to welcoming you back to Conrad Guangzhou on your next visit.

10/10 Excellent

Feifei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Jason Lu on 2024/4/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and the staff were amazing throughout!
Stayed 4 nights in Mar 2024
Response from Jason Lu on 2024/4/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Ken Chow on 2023/12/28
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but service can be improved
Love the size and cleanliness of the room and accessible to down town shopping. Service was lukewarm from receptionist and the staff at main door. No smile or greeting from staff at the main door and they did not offer any help with the luggage during our departure. Overall still a very comfortable stay but don’t expect customer service from the staff like any other international hotels
Stayed 3 nights in Nov 2023
Response from Ken Chow on 2023/11/22
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. We are delighted to hear that you enjoyed the size and cleanliness of your room, as well as the convenient location for downtown shopping.We are disappointed to learn that the service did not meet your expectations. We sincerely apologize for any lack of warmth or assistance you experienced during your stay. Please rest assured that we will address this with our team to ensure that all of our guests find the outstanding experiences they have come to expect from our brand. Thank you again for your feedback, we hope you will consider staying with us again if you return to Guangzhou.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Ken Chow on 2023/11/20
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Jing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
feel like home
Stayed 2 nights in Oct 2023
Response from Ken Chow on 2023/10/31
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are very pleased to hear that you had a great time in our hotel.Our team will consistently deliver flawless service for each guest. Thank you for your comments again, it is our great honor to have you as our guest, my team and I are looking forward to welcoming you back soon.

10/10 Excellent

Luke

Stayed 13 nights in Oct 2023
Response from Ken Chow on 2023/11/20
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Kerine

Liked: Cleanliness, staff & service, property conditions & facilities
Its was very good, great breakfast. Friendly staff and all my apps work in the hotel I
Stayed 5 nights in Oct 2023
Response from Ken Chow on 2023/10/23
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are very pleased to hear that you enjoyed the stay in our hotel, we are very lucky to located in such an iconic place in Guangzhou. We did notice that you didn't find a café or bar in the afternoon, actually we have lobby lounge on the 1st floor and executive lounge on the 27th floor to provides food and beverage service(alcoholic beverages included). Our apology that our team members did not meeting your needs and recommend restaurants to you, we have undertaken additional training exercises to improve this important area, please accept my sincere apologies for the inconveniences Again we are appreciated to having your feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Unpleasant stay
We had the most unpleasant one night stay at Conrad Gongzhou. 1. The receptionist told me that the hotel only provides 2 bottles of water per room & we would be required to pay for any extras. 2. when we entered into the room, it was very warm & uncomfortable. The air conditioning was set at 25.5 Celsius which is 80degree F in the US. Even though I turned it down to 16.5C, it only went down to 22 Celsius in the morning. It was definitely not working properly. 3. When we checked-in the receptionist informed us that the bellhops are very busy & would not be available for a long time & suggested we bring our luggages to the room ourselves. 3. When we arrived at the entrance, no bellhops offered to take our luggages into the hotel lobby. I wouldn’t recommend this hotel or Conrad branded hotels to anyone. Subpar hotel.
Stayed 1 night in Oct 2023
Response from Ken Chow on 2023/10/31
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are here to give out our sincere apology for failling your expectation and give out a unsatisfy solution to solve the problem. Your comment about our service has been well received by our related departments, after additional training excercise and discussion, our service would be delivered better and greater. Please accpept our apologies for all the inconveniences and unsatisfaction caused. Again we are very appreciated with your feedback, it is our great honor to have you as our guest. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

SONIA LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property. The staff is very nice and lots to do in the area since it’s connected to a shopping center and many other options within walking.
Stayed 2 nights in Sep 2023
Response from Ken Chow on 2023/9/27
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest.Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Zhaojiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ken Chow on 2023/9/27
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest.Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Massimo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ken Chow on 2023/9/27
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest.Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

ABDINASIR A

Liked: Cleanliness, staff & service, property conditions & facilities
The view is very good
Stayed 1 night in Jul 2023
Response from Ken Chow on 2023/7/25
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to Leave this kindful comment for us. We are very pleased to hear that you enjoyed the view in our hotel, we are very lucky to located in such an iconic place in Guangzhou. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest.Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

2/10 Terrible

john

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Ken Chow on 2023/6/12
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Your comment has been well received. Meeting guest expectations has always been our priority and needless to say, it was disappointing to hear that we failed to make a positive impression. Our apology that our service did not meet your expectations and letting you feel disappointed about Conrad Guangzhou. Please do not hesitate to communicate with us and we hope to resolve any misunderstanding in between, your thoughts are important to us. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Lai

Traveled with partner
Liked: Cleanliness
good
Stayed 2 nights in May 2023
Response from Ken Chow on 2023/5/30
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest.Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2023
Response from Ken Chow on 2023/5/17
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

canson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel right next to the shopping center. Very convenience
Stayed 3 nights in Apr 2023
Response from Ken Chow on 2023/5/17
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

8/10 Good

Wenxin

Stayed 1 night in Apr 2022
Response from Ken Chow on 2022/4/6
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Sean

Stayed 1 night in Feb 2022
Response from Ken Chow on 2022/2/14
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. It is our honor to having you as our guest, and our delighted pleasure to have your approval and encouragement to our hotel. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

2/10 Terrible

Junzhi

Stayed 1 night in Sep 2021
Response from Ken Chow on 2021/9/17
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to share your experience with us. We are here to give out our sincere apology for failling your expectation. Your comment about our service has been well recevied by our related departments, after additional training excercise and disscusion, our service would be delivered better and greater. Please accpept our apologies for all the inconveniences and unsatisfactation caused. Again we are very appreciated with your feedback, it is our great honor to have you as our guest. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Jen Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Ken Chow on 2021/3/15
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Pexin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new and very comfortable. Great location
Stayed 1 night in Aug 2020
Response from Ken Chow on 2020/8/17
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to Leave this kindful comment for us. We are very pleased to hear that you enjoyed the stay in our hotel, we are very lucky to located in such an iconic place in Guangzhou. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and great location
Room was clean and location was really convenient as it is connected to IGC mall. I had arrived early and was lucky enough to check into my room earlier. No complaints here!
Stayed 1 night in Jun 2020
Response from Ken Chow on 2020/6/23
Thank you for choosing Conrad Guangzhou as your recent stay, and taking your precious time to Leave this kindful comment for us. We are very pleased to hear that you enjoyed the stay in our hotel, we are very lucky to located in such an iconic place in Guangzhou. Being meticulous and attending to every detail in everything is our pursuit and perseverance on service for every guest. Again we are appreciated to having your delightful feedback. We are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ken Chow on 2020/1/17
感谢您近期选择入住广州康莱德酒店,并且占用宝贵时间与我们分享您的入住体验。感谢您对此次入住体验的反馈,很高兴得知您很享受此次的入住体验,我们的团队成员会一如既往地为所有宾客提供完美无瑕的入住体验。希望您在入住期间感受到一个充满时尚风格、提供卓越服务、保持与世界随时连通的环境,并且真正尽享睿智奢华的灵感体验。再次感谢您的反馈,有您成为我们的客人,我们倍感荣幸。我们期待能够再次欢迎您入住广州康莱德酒店。

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Paper thin walls. Drunken neighbors next door who turn on TV whole night with loud volume and hotel staff couldn’t do anything about it.
Stayed 1 night in Nov 2019
Response from Ken Chow on 2019/12/5
Thank you for your feedback. We strive to provide our guests with consistently outstanding experiences, and we have reported your concerns to our maintenance team to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to luxurious accommodations and flawless service the next time you are in our area.

10/10 Excellent

Francisco Gurdian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly and courteous staff, convenient location.
Stayed 3 nights in Nov 2019
Response from Ken Chow on 2019/11/22
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon...

10/10 Excellent

Henryk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and very well located hotel!! Ole supermarket on the IGC shopping mall next to the hotel.
Stayed 5 nights in Nov 2019
Response from Ken Chow on 2019/11/22
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon...

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Ken Chow on 2019/10/30
感谢您近期选择入住广州康莱德酒店,并且占用宝贵时间与我们分享您的入住体验。感谢您对此次入住体验的反馈,很高兴得知您很享受此次的入住体验,我们的团队成员会一如既往地为所有宾客提供完美无瑕的入住体验。希望您在入住期间感受到一个充满时尚风格、提供卓越服务、保持与世界随时连通的环境,并且真正尽享睿智奢华的灵感体验。再次感谢您的反馈,有您成为我们的客人,我们倍感荣幸。我们期待能够再次欢迎您入住广州康莱德酒店。

6/10 Okay

Fareed

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ok , the lobby is small and not attractive. Breakfast restaurant needs improvement in the quality of the food .
Stayed 6 nights in Oct 2019
Response from Ken Chow on 2019/10/26
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. Our team will consistently deliver flawless service for each guest. I have shared your feedback with our culinary team in order to help us continue to improve our food and beverage offerings in the future. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

kuan fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ken Chow on 2019/10/26
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

8/10 Good

Yiwen

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Ken Chow on 2019/9/5
感谢您近期选择入住广州康莱德酒店,并且占用宝贵时间与我们分享您的入住体验。感谢您对此次入住体验的反馈,很高兴得知您很享受此次的入住体验,我们的团队成员会一如既往地为所有宾客提供完美无瑕的入住体验。希望您在入住期间感受到一个充满时尚风格、提供卓越服务、保持与世界随时连通的环境,并且真正尽享睿智奢华的灵感体验。再次感谢您的反馈,有您成为我们的客人,我们倍感荣幸。我们期待能够再次欢迎您入住广州康莱德酒店。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Ken Chow on 2019/7/17
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous brand new facilities with superbly trained staff
Stayed 4 nights in Jun 2019
Response from Ken Chow on 2019/6/18
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best locations to stay in GZ. The rooms are great with the exception of the round table. It is a misfit.
Stayed 4 nights in Jun 2019
Response from Ken Chow on 2019/6/18
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location next to offices and a major shopping center.
Stayed 1 night in May 2019
Response from Ken Chow on 2019/5/31
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Stayed 1 night in May 2019
Response from Ken Chow on 2019/7/23
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

2/10 Terrible

Verified traveler

Stayed 3 nights in Apr 2019
Response from Ken Chow on 2019/5/5
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Please accept our sincerest apologies for the inconveniences caused during your stay. Your feedback will help us to continue to improve our training processes, thank you again for your valuable comments and recent visit and we look forward in welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from Ken Chow on 2019/6/13
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the subway station, convenient! Conditions of the building in perfect mode!
Stayed 3 nights in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

4/10 Poor

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
Service is not good enough.when I check in I am trying to borrow or buy a umbrella but got reject from the front desk during a storm and bad raining day in guangzhou
Stayed 1 night in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Please accept our sincerest apologies for the inconveniences caused during your stay. I have shared your feedback with our Director of Front office, your feedback will help us to continue to improve our training processes, thank you again for your valuable comments and recent visit and we look forward in welcoming you again.

10/10 Excellent

eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
A Great hotel. Staff couldn’t do enough for you. Excellent.
Stayed 6 nights in Apr 2019
Response from Ken Chow on 2019/6/13
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

8/10 Good

Rishul, London

Liked: Cleanliness, property conditions & facilities, room comfort
I stayed on business at the Conrad Guangzhou. Overall a great hotel however couple of minor issues. 1) despite arriving only 1hr earlier than stated check in, there was no room available, even though I am a Hilton gold rewards member. Very little compassion despite over 13 hours of flying. 2) The staff at breakfast do not speak much English, and choice is limited for vegetarians. 3) Food & Drinks are very expensive!! Rooms are nice and modern, other than above three points a happy stay.
Stayed 6 nights in Apr 2019
Response from Ken Chow on 2019/6/13
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. Due to our high occupancy, we are not able to offer early check in for you. I have shared your feedback with our Director of Front Office, your feedback will help us to continue to improve our training processes. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location linked to mall, near by restaurants..
Stayed 4 nights in Apr 2019
Response from Ken Chow on 2019/5/7
Thank you for choosing Conrad Guangzhou as your recent stay, and taking time to share your experience with us. Thank you for your feedback. I am glad to know that you enjoyed the stay with us. Our team will consistently deliver flawless service for each guest. It is our great honor to have you as our guest, we are looking forward to welcoming you back to Conrad Guangzhou soon.

8/10 Good

Firas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Ken Chow on 2019/6/13
感谢您近期选择入住广州康莱德酒店,并且占用宝贵时间与我们分享您的入住体验。感谢您对此次入住体验的反馈,很高兴得知您很享受此次的入住体验,我们的团队成员会一如既往地为所有宾客提供完美无瑕的入住体验。希望您在入住期间感受到一个充满时尚风格、提供卓越服务、保持与世界随时连通的环境,并且真正尽享睿智奢华的灵感体验。再次感谢您的反馈,有您成为我们的客人,我们倍感荣幸。我们期待能够再次欢迎您入住广州康莱德酒店。

10/10 Excellent

Yuping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ken Chow on 2019/6/13
感谢您近期选择入住广州康莱德酒店,并且占用宝贵时间与我们分享您的入住体验。感谢您对此次入住体验的反馈,很高兴得知您很享受此次的入住体验,我们的团队成员会一如既往地为所有宾客提供完美无瑕的入住体验。希望您在入住期间感受到一个充满时尚风格、提供卓越服务、保持与世界随时连通的环境,并且真正尽享睿智奢华的灵感体验。再次感谢您的反馈,有您成为我们的客人,我们倍感荣幸。我们期待能够再次欢迎您入住广州康莱德酒店。